What are the eight management principles of ISO9000?

(1) Principle 1 Customer-centered, consistent with the determined customer requirements. Understand the existing and potential needs and expectations of customers. Measure customer satisfaction and take it as a standard of action.

(2) Principle 2 Leaders establish policies and verifiable targets, formulate policies, provide resources, and establish a quality-centered enterprise environment. Clear organizational prospects, point out the direction and enjoy the value. Set challenging goals and achieve them. Train, help and empower employees.

(3) Principle 3: All staff shall participate in skill grading and conduct training and qualification examination for employees. Clear responsibilities. Make use of employees' knowledge and experience, let them participate in decision-making and improve processes through training, and let employees take it as their responsibility to achieve organizational goals.

(4) Principle 4 Process Method The process of establishing, controlling and maintaining documents. Clearly identify customers and suppliers inside and outside the process. Pay attention to the utilization of resources in the process and pursue the effective utilization of personnel, equipment, methods and materials.

(5) Principle 5 System Management Establish and maintain a practical and effective documented quality system. Identify processes in the system and understand their relationships. Link the process to the organization's goals. Measure results against key objectives.

(6) Principle 6 Continuous improvement The effectiveness of the quality system is continuously improved through management review, internal/external audit and corrective/preventive measures. Set realistic and challenging improvement goals, allocate resources, provide tools and opportunities for employees, and motivate them to continuously contribute to the improvement process.

(7) Principle 7: Take facts as the basis for decision-making, and audit reports, corrective measures, nonconforming products, customer complaints and actual data and information from other sources as the basis for quality management decisions and measures. Make decisions and actions based on the analysis of data and information to maximize productivity and reduce consumption. By adopting appropriate management tools and technologies, we strive to reduce costs and improve performance and market share.

(8) Principle 8: mutually beneficial supplier relationship; Correctly determine the requirements that suppliers should meet and record them. Review and evaluate products and services provided by suppliers. Establish strategic partnership with suppliers to ensure their early participation in establishing cooperative development requirements and improving products, processes and systems. Mutual trust, mutual respect, commitment to customer satisfaction and continuous improvement.

Extended data:

The eight principles of quality management are the general principles of an organization in quality management, and these principles need to be embodied through specific activities. Its application can be divided into two levels: quality assurance and quality management.

As far as quality assurance is concerned, the main purpose is to gain enough trust to show that the organization can meet the quality requirements. Therefore, the activities carried out mainly involve: determining the quality requirements of customers, formulating quality policies and objectives, establishing and implementing a documented quality system, and finally ensuring the realization of quality objectives.

Quality management should consider how to ensure the realization of business objectives as an important part of organizational management (not marketing management here). If an organization wants to survive, develop and improve efficiency and effectiveness, it cannot do without customers and quality. Therefore, from the perspective of quality management, the activities to be carried out are far better than those required for quality assurance in depth and breadth.

References:

Baidu Encyclopedia-Eight Principles of Quality Management