Who is the property manager? Can you teach me how to be an excellent property manager? What should I do in the early stage? I will become a manager soon.

First, the property management manager should have professional quality.

The basic feature of property management is to manage the environment, equipment and facilities within the scope stipulated by laws and regulations, and provide all-round services for people within the authorized jurisdiction. The tangible assets of a residential area or office building, school and hospital managed by a professional management company are millions, tens of millions, even hundreds of millions and billions. The activities of all kinds of people in the area are simple and complicated, and it is difficult to see each other. The professionalism of management managers is particularly important.

The management manager's specialties include:

1. Strong sense of mission. In the commercial society, many human activities are the embodiment of value. Usually, newspapers often publish letters of complaint against property management companies. In fact, after a little research, we can find that the most complaints are those companies that have just turned over the cards, or companies established by developers themselves. In contrast, many property management companies are praised for their efforts to manage projects entrusted by owners or developers. In addition to their high technical level and strength, consciousness is also at work. Indeed, there are many problems and contradictions in daily work, and the ways and methods to solve them are completely different. If we can set up the mission of serving the owners well, it is easier said than done.

2. A high sense of responsibility. Many property managers regard management services as their own business, even better than their own. With this sense of responsibility, you will study and solve problems, and you will not care. When the water pipe is cracked, we will not investigate who will take the responsibility first, but solve the problem first.

3. Team spirit. Property management involves a wide range and requires a complex knowledge structure. It is no exaggeration to say that the problems to be solved in property management are "from astronomical geography to trivial matters". But a person's energy and knowledge are limited after all. If we carry forward the "team spirit", there is no problem that cannot be solved. Outsourcing is a common way to manage complex facilities and equipment, but if we can't cultivate "team spirit" with our partners, it will be difficult to do things well.

Second, the property management manager should have good psychological quality.

Property management workers are active in high-grade office buildings, elegant residential quarters and foreign-related apartments. Every day, they are faced with rich people, ordinary people, and even citizens who have a hard life. Their attitude towards property managers is affectionate, ordinary and even dismissive. In the process of dealing with daily affairs, we often have different views on things, such as the requirements and services for owners and users, and the interaction with government administrative departments. If there is no good psychological quality, it is often prone to deviation. Therefore, the following points are very important:

* Have a high spiritual level. Property management is not simply guarding the door, sweeping the floor and dredging the sewers. As the staff of the property management service industry, they have specific professional knowledge and skills, and they are equal to others in personality, but the social division of labor is different.

* Politeness is an essential quality for property management personnel. Be polite to people around you under any circumstances; It is important to observe and analyze what is happening around you and never discuss it.

* Treat unusual people and things with a normal heart. We don't have to have what others have; What others don't have, we can have it or not.

* handle all aspects of the relationship.

Relations with owners and tenants, with employees and leaders, with neighboring units and government administrative departments, etc. , should be handled well.

Third, the property management manager should have superb management skills.

Property management should not only gradually realize the management content according to the target, but also be as effective as possible. Generally speaking, it is not difficult to achieve management goals through hard work, but to manage very effectively, you must have superb management skills, which can never be achieved overnight. Exquisite management skills should not only be practiced more, but also constantly improve their cultural literacy and professional level.

Property management is a very complicated job, involving a wide range, from building structure to mechanical equipment, from pastoral greening to human behavior. Without good management ability, it is difficult to be competent for excellent management projects. Management skills involve the following aspects:

Building structure, power supply and heating system, water treatment system, communication system, safety, greening, cleaning, financial management, manpower management, etc.

One of the most difficult is the management of people. People are thoughtful, and their behavior patterns change with time and place. How to regulate and manage people's behavior is a big topic.

The staff of the management office, especially the person in charge of the management office, should constantly update their knowledge structure and learn some management, sociology, psychology, laws and regulations, and even aesthetics, which will benefit a lot.

Fourth, the property management manager should have a sense of advanced service.

Throughout the past 20th century, the industrial revolution and scientific and technological revolution since the 1940s have had a great impact on people's lives and consciousness. As we know, industrial countries have adopted the changes they have experienced in recent centuries, while our country has only realized them for decades. With the development of society, the requirements of people who are the main objects of property management are getting higher and higher, and the advanced service consciousness is extremely important.

For example, the intellectualization of building communities. This is not only a problem of supervision, control and management, but also makes people's life and information acquisition more convenient and timely.

Health and people's lives have become more and more concerned topics. Therefore, safety precautions, environmental greening and pollution elimination have become new topics for property management companies and all employees.

Timeliness of service. Time is life and time is money, which is no longer a term in literary works, but a fact that people really feel. The information revolution has greatly strengthened this concept.

Wait, and so on. Therefore, our service ways and methods must keep up with the development of science and technology, keep up with the pace of information revolution, innovate constantly, and constantly study and solve new problems.

At present, our property management work is still in the process of exploration. Although the system has been established, norms have been formulated, and laws and regulations are gradually improving, what is urgently needed is a team with high spirit, open mind, diligent service, pioneering and innovative, high culture and good quality.

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