Property 202 1 summary of work in the first half of the year 1000 words

The content of the summary need not be too limited, and a profound summary can be made in life, work and thought. People can't be numb blindly, and they can't be confused. Only by constantly summing up can people stay awake at all times and avoid wandering in busy and noisy cities. The following is my work summary for the first half of 20021for your reference. In the six months since 202 1, facing the general trend of xx property management, under the guidance and care of the superior leaders and the efforts of all the staff, we have done all the work with full enthusiasm and achieved certain results in all aspects. The following is a summary of the work in the first half of the year:

(A) summary of the work of the direct service department

Xx service center is the window of our xxx external service, and its service level is much higher than that of ordinary service centers. After the owner moves in, the xx service center will provide the owner with 24-hour personalized, zero-interference and all-round services with only one phone call.

Since the beginning of this year, according to the service concept of the department, around the core of the department's work, according to the work focus and management objectives of the department's annual work plan, various services, management and training have been carried out. In view of the original shortcomings, training and assessment have been strengthened and gradually improved.

1, epidemic prevention work

Close some entrances and exits, and adopt a set of procedures for safety management of all personnel entering, including taking a look, taking temperature, asking questions and registering for verification; Express delivery is received and sent to the owner's home; Cooperate with the management of isolated households; Do a good job in epidemic prevention and disinfection every day; Company leaders guide epidemic prevention work on site and distribute epidemic prevention materials; Street leaders led the team to guide the inspection and epidemic prevention work.

2, the cost collection work

Due to the problems left over from the project, some owners delay or refuse to pay property management fees and related expenses under various excuses. Xxx service center patiently and thoroughly completes the work of every owner: coordinate all departments in time to solve the problems existing in the owner's room; Visit the owner frequently, understand the owner's needs and follow up in time, and get the praise and recognition of the owner, thus improving the charge rate.

3, the owner (household) satisfaction survey and complaint handling

In the first half of this year, xx Service Center closely followed up the first phase of the project and the second phase of the repair work. According to the actual situation, we made it clear that after the maintenance work is completed, the relevant projects must be accepted by xx service center, engineering service center and construction unit, and the owner can only be notified of the acceptance after the acceptance is qualified, thus reducing the repeated acceptance and complaints of the owner. In order to understand the maintenance situation of each household in xx in the past two years, xx service center classifies and counts the maintenance records of each household one by one, which is convenient for the subsequent work.

4. Acceptance of the building.

While continuing to do a good job in the delivery of the second phase, we will check the source of 23 suites that have not been delivered in the first phase, including indoor engineering problems and missing accessories. For engineering problems, notify the construction unit for maintenance; For the missing parts, notify the relevant departments to supplement.

5, engineering repair work

The second phase of repossession is proceeding normally. For some units that have completed the repair work, the owners have been informed to accept the second phase of repossession. At present, 1 13 households have been reclaimed for the second time.

Due to the reasons of some construction units or the owner's own problems, the maintenance work of some units lags behind, leading to complaints and claims from the owner. While trying to coordinate the relevant construction units to do the repair work as soon as possible according to the handover standard and the owner's requirements, the headquarters also actively communicated and coordinated with the owner to obtain the owner's understanding. Some owners gave up their claims, while others greatly reduced their claims and achieved good results.

Since March this year, the work of the joint team has been restarted, which has played a good role in the negotiation and confirmation of owners' claims in the first and second stages.

6. Community activities.

In the first half of the year, in addition to solving the urgent needs of the owners and providing them with good services, whether to carry out community activities suitable for the owners is also an important factor. A series of community activities have been carried out to get together in xx and enjoy the Year of China: Spring Festival Owners' Gala, Spring Festival greetings and Lantern Festival quiz; Children's Day held a beautiful xxx, a happy Children's Day community activity. These activities have been positively responded by the majority of owners, and the owners have responded well, which has also increased our confidence in doing community activities well.

At the same time, according to the needs of the elderly owners, in the case that the facilities and configuration of the owners' activity room have not been solved, we try our best to arrange training and activity venues for them, and arrange employees to serve as English teachers to take English classes for the elderly owners, which has been well received by the elderly owners.