I'd like an annual summary of the work of the office security captain.

The new year is coming. I want to congratulate all the leaders and colleagues on their early years and wish them a happy New Year and all the best.

Although I am an ordinary security captain, in my heart, Huang Bei community is my home, and the leaders are my parents. My colleagues are my brothers and sisters, and the community is my own business. I will carefully guard my home and let it thrive in a safe environment. I understand that as a family member, a security guard has the great responsibility of "guarding the community and guarding my home".

Security is a special and dangerous job, but I am not timid or afraid. Chiwabo, president of Carnegie Steel, once said, "We don't work for the boss, not just to make money. I am working hard for my dream and bright future. We can only improve ourselves in performance. " Therefore, we must uphold a serious work attitude, do a good job in daily seemingly dull work, and do it well if you want. Resolutely complete every task assigned by the superior leaders, so that the leaders can rest assured.

Together with the organizing neighbors, we successfully completed this year's work tasks, which was satisfied by the tenants and recognized by the leaders. Our work this year is rather heavy. There are several households with fire fighting construction, and there are many and complicated personnel entering and leaving. This increases the pressure of our work. In this case, we strengthened the supervision and registration of the personnel entering and leaving, construction workers, and conducted regular floor inspections to prevent incipient accidents and ensure that this is Ms. Zhu, who is sick in Room 802. Every time she gets sick, she will smash more than a dozen flower pots in our community. Sometimes this will throw objects at high altitude. In order to protect people's lives and property when she was sick, the vehicle was not injured, and she helped the leaders and community workstations to maintain the scene, which was praised by the leaders.

After work, we carry out physical training for security guards, including queue training, military sports rights and so on. Adhere to the expected goal and complete the training plan with good quality and quantity. I was complaining at first, but I understand that as a security guard, only with excellent business and physical fitness can we better play the role of "training for 1000 days and using for a period of time". How can you play your role without hard training? So I'm not afraid of hardship and fatigue, so I stick to it.

As a security guard or volunteer fireman, the management office organized many fire safety lectures and trainings this year, and studied the emergency measures in case of fire in daily life, and carefully studied and recorded the fire protection knowledge. Combined with the fire protection equipment and facilities in this community, the equipment was regularly inspected and maintained, with the principle of putting prevention first and combining prevention with elimination, to ensure the safety of residents' lives and property.

In my work and life, my one-year summary is as follows:

1. Resolutely obey the leadership, carefully understand and implement the company's economic management strategy and work and the spirit of instructions, and implement them in the actual work of the post, always putting the protection of the company's interests first.

2. Strict community security management, dare to fight criminals.

3. Strictly keep records of vehicles entering and leaving, and charge the toll vehicles according to the requirements of security guards, so as to achieve civilized service.

4. We afforested and maintained the community. Create a harmonious and civilized community.

5. Adhere to the fire protection policy of "prevention first, combining prevention with elimination", improve the inspection and maintenance measures of fire-fighting equipment, strengthen the training of fire-fighting knowledge, raise the awareness of fire prevention, master the operation methods of fire-fighting equipment, and ensure safety.

The above is what I have done well in the past year. Looking at the objective self-analysis of my work over the past year, I have the following shortcomings. I am willing to correct and criticize the leadership in order to further strengthen and correct it in future work.

1, work is slack.

2. Work experience and related management knowledge need further study and accumulation.

2009 has passed, and we will welcome 20 10 with great enthusiasm. The new year means new opportunities and challenges. Today's flowers are better than in the past, and tomorrow's flowers are expected to be redder. I firmly believe that under the wise decision of the company leaders, the future of the property management company will be better. As a member of the company, I will, as always, make a modest contribution to the company in the next year.

In their daily work, they did it. It can really be said that our understaffed team is efficient. Collect and implement the property management fees of property tenants throughout the year, provide monthly settlement services for tenants' utilities and pipelines, handle property emergencies, follow up various complaints and services, replace the basic power facilities of the property, operate property parking lots, provide services for property hotels and participate in various property activities. It is the embodiment of your intention. It's not reliable for me and the director to finish all these things. This is the crystallization of our group's work and the product of everyone's efforts for the enterprise. Our team is very good. Although there are still shortcomings and imperfections, we are charging, and we will be more mature and perfect by taking the lead in giving us good supervision.

Third, the enterprise's hardware problems-imminent

Correct understanding and effective response are the basic requirements of enterprise development. In this report, I still want to talk about my problems in the enterprise and explain my thoughts and understanding. I hope the leaders will criticize and correct those who are wrong or have insufficient understanding.

The first problem I want to talk about is that the property hardware needs to be improved urgently, which is mainly reflected in the maintenance of the public areas of the property and the improvement of the stairs. In fact, I believe that when you came to the office from the No.2 staircase, you obviously felt that the corridor walls of the property were too old and the stairs of the property were too low-grade. This is a very intuitive performance. In the process of showing customers the office building, many people think that the decoration of the property office building is too simple, too shabby and the stairs feel too tacky. I think what the client said is also reasonable. There is no elevator, at least the appearance of the public area of the property is beautiful.

The second problem is to arrange billboards and external lights outside the property to improve the external image of the property. Maybe I was too direct. I feel that the billboards in Du Dong Food Street are not exquisite enough and the technology is rough. You can't see the brand at first sight. The signboard near the west has been swaying in the wind, and it is not safe to look from below. It must be handled immediately and removed first. Walking in Du Dong Food Street, I always feel that the lights here are not bright enough. In fact, we really need to adjust the lighting of the exterior wall of the whole property, so that people passing by here can feel the heat here at a glance, and it is bright. It is the aircraft carrier of food and the supreme treasure of brand stores.

The third problem is the maintenance of iron tiles in the property. The sink needs to be changed again. During the season of heavy rain baptism, the fourth floor and expansion joints of the property are constantly leaking. This is no exaggeration. The sink on the fourth floor of the property needs to be improved again. The previous sink had insufficient drainage, and the materials used at that time were aged and degummed. Now the joint is in a state of leakage and needs to be redesigned and reformed.

Fourth, the voice of customers-pour out ideas.

Serving customers is the core of our property management work, and it also reflects the essence of our property fee. During this year, we also communicated with different tenants to varying degrees. In fact, some customers are quite satisfied with our property, especially the employees in our property department. When customers have needs, we can always reflect our services in time, effectively help customers solve various problems, and make tenants' business work run normally. Through understanding with customers, customers also expressed some of their thoughts and problems, mainly including:

1. Some tenants suggested that we set up a catering association in Du Dong Food Street, organize regular exchanges and communication between property diners, coordinate and highlight competition and prices, and truly meet the requirements of one family. At the same time, all good activities throughout the year should be promoted in advance, and the role of promotion throughout the year should be really considered, not just a formality.

2. Tenants have the same understanding and feelings about the problems I found above, and all hope that we can create a good property management.

3. Tenants have opinions and opinions on the service quality and attitude of some people in our property, including the finance department. They have always thought that the people in our property did not consider and deal with the problem from the actual situation of customers, and all charges should be implemented;

4. There is too little interaction with tenants. For example, we can organize group activities and communicate well during the Chinese New Year holidays. For example, we will send desk calendars and hang calendars during the Spring Festival. In other festivals, we will decorate the whole property and create an atmosphere, thus enhancing the atmosphere and feeling of the whole property festival.

V the role of learning-increasing wealth

I didn't write this title before writing the work summary. I specially added this content today. Indeed, this year, I learned a lot, which can be said to be a huge wealth. And it is definitely value-added. I am very grateful to my senior management and colleagues who criticized, paid attention to and taught me this year. Thank you for your honesty, which is mainly reflected in:

After several discussions, we read a lot of books and gained a lot of professional and non-professional knowledge. Moreover, through reading the report, let us truly reflect everyone's understanding and attitude towards the enterprise, so as to let us know all the matters of the work. It can be said that this reading experience will be the spiritual abbreviation of the enterprise;

Secondly, we learned the concept of cost and the importance of enterprise cost saving through the study of two conferences on cost and tsunami economic response strategies taught by the chairman. The strategy of tsunami economy has made us have a clear sense of crisis and let us see the focus of the next work.

The third communication with the company's top management has benefited a lot. In the whole year of renting a house, I met many problems and solutions. Under the guidance and guidance of the boss, I also deeply realized the improvement of knowledge and ability in attracting investment, communication, negotiation, promotion, collection and signing contracts, and really understood what Teacher Liu said: "Only those who change their leaders are old-fashioned." Change requires learning and charging.

Fourth, communication and study with property managers and colleagues will make our work more coordinated. The reading and learning activities before the regular meeting launched by the property department enabled us to successfully share the golden house in the book. In Yan Ruyu's books, we learned a lot about being a man and doing things. This year, the director also taught me a lot, and the handling of various events is more of a demonstration. His dedication makes our team more cohesive.

Through the above study, my mind and wisdom have been improved and exercised, and it is your outspoken attitude that allows us to grow together. I am deeply grateful to the leaders and colleagues at all levels who criticized or educated me this year, which is the embodiment of enterprise spirit.

The above is my year-end summary of 2009, summing up the past and looking forward to the future. History needs to be remembered, and experience needs to be learned. 20 10 in the coming year, we really need to get up the courage to challenge with a brand-new attitude to reflect our due value.

Summing up the past, looking forward to the future, facing bravely with heart and creating new works with wisdom, in this most realistic era, we need not only diligence and responsibility, but also ability and skills. Perhaps along the way, there are nervousness, frustration, excitement and longing, but I think it is more an expression of return and more a thank-you from a tenant. In these 365 days of Taurus and Wangcai, let's share joys and sorrows together! Let's smile together, I believe we can leap tomorrow!