Summary of personal work in back office 5 articles

The process of writing work summary is to find out the experience and lessons, find out the regular things, and make perceptual knowledge rise to rational knowledge through careful analysis of the practical process. The following is a summary of my personal work in the background, hoping to provide you with reference.

Summary of back office personal work 1

The office is the hub of a unit or enterprise, which plays the role of connecting the preceding with the following, comprehensive coordination, staff assistant, supervision and inspection, and service to ensure everyone's work safety. The back office is the internal service staff of the office, responsible for the daily work of office internal affairs management, document processing, report filling and document drafting, and is the direct organizer and undertaker of office work. Combined with my previous work experience, talk about my superficial understanding of office back office work. The work is summarized as follows:

First, do a good job in office work and handle the "four contradictions"

First, handle the contradiction between the overall situation and the small situation. As a comprehensive department, the nature of the office is mainly reflected in the service, and the back office staff mainly serve the leaders and grassroots. The first is to serve the leaders. Therefore, "everything obeys the overall situation and everything serves the overall situation" is the starting point and destination of back office work. When there is a contradiction between the work of small bureaus and the overall situation, we should consciously make small bureaus obey the overall situation and partially obey the overall situation. At the same time, try to do a good job in small bureaus, because small bureaus are the basis and prerequisite for doing a good job in the overall situation.

The second is to handle the contradiction between initiative and passivity. The service function of office work determines the passivity of work, but to do office work well, we must give full play to the initiative of the back office staff, be good at seeking initiative in passivity and change passivity into initiative. For some routine, regular, phased and other deterministic work, don't wait passively, take the initiative and prepare in advance. For uncertain work such as temporary tasks assigned by leaders, emergencies, emergencies, etc., we should be flexible and be busy without chaos. At the same time, we should actively adapt to the work ideas of leaders, think about what leaders think, seek what leaders think, think about problems first, do work first, and actively provide advanced services.

The third is to handle the contradiction between government affairs and affairs. Government affairs and business affairs are two wheels of office work. Government affairs mainly include decision-making staff, investigation and research, government information, government message processing, government supervision and inspection, and confidentiality of confidential files. Generally speaking, business work refers to other work except government work, mainly administrative logistics work, such as reception, entertainment, catering, accommodation, safety and health, etc. Business work is the premise of doing a good job in government affairs. Government affairs should not be big, but affairs should be small. Never treat government affairs as high-level and affairs as low-level. The backstage work is meticulous, and there can be no negligence or slack. The fourth is to handle the contradiction between "up" and "down". When giving advice to leaders and serving as staff officers, we must grasp the "degree", proper limit. The office is in an auxiliary and subordinate position in leadership decision-making, and it cannot be absent or offside. If you want to lead what you think and be anxious, you should provide as much background information as possible for leadership decision-making, but you should actively make suggestions, but don't interfere.

Second, to do a good job in office work, we should play the "three roles"

First of all, we should be a good leader's "number bag group" The back office staff is the staff assistant of the enterprise leaders and the "several-bag group" of the leaders. We should constantly study theory, analyze the situation and study problems, be good at understanding and analyzing problems from the overall situation and leadership, and put forward new ideas, new viewpoints and new understandings; It is necessary to go deep into the grassroots, society and market to investigate and study, identify the advantages and disadvantages of enterprises in the course of operation, and form an investigation report with analysis, suggestions and countermeasures to serve the scientific decision-making of leaders; It is necessary to put forward various work suggestions around the leadership work and the problems that need to be solved, and put forward staff opinions on the problems that need to be solved urgently in the practice report; It is necessary to put forward specific implementation measures for the implementation of a certain work or opinion, and put forward practical work ideas according to objective requirements and enterprise operation.

Secondly, we should make the cadres and the masses "orderly". Backstage personnel should be diligent in eyes, hands, mouth, brain and legs. We should try our best to serve the leaders. We should do everything we can to do things assigned by the leaders, actively, actively but not ultra vires, obedient but not negative, and satisfy the leaders. We should be enthusiastic about doing good things for the masses. Warmly receive every comrade who comes to work, and take the initiative to help with various related procedures to satisfy the staff; Take the initiative to care about the work and life of employees, report the reasonable demands of employees to the leaders in time, and give timely answers and treatments to satisfy employees. Try to make sure that the work is not delayed in your own hands, that things are not accumulated in your own hands, that mistakes do not happen to you, that comrades who come to handle affairs are left out in the cold here, and that the image of the office is not damaged here.

Third, we should do a good job of being the master of the organization. Seriously manage the daily affairs of the company, arrange every meeting, plan every banquet and allocate every car; Earnestly do a good job in the company's attendance management, supervise and manage the attendance of employees in various departments, and make statistics and publicity on time; We should actively coordinate the work between departments and between superiors and subordinates to ensure the unity and concentration of the work of all departments in the company; It is necessary to give full play to the supervisory function, make great efforts to deal with practical problems, and severely investigate and punish the behaviors that are not implemented by various departments and individuals, so as to make the personnel service in the office more effective and the decision-making of the leaders truly implemented.

Third, do a good job in office work to achieve "five haves" and "two haves"

One is "thinking". Making good decisions requires more planning. Office workers should base themselves on the new situation of development and change, think more, find ways and give ideas, give full play to the role of staff assistants, and constantly improve their ability to participate in decision-making; It is necessary to have a strong sense of politics and responsibility, enhance the initiative, foresight and creativity of work, and make suggestions and suggestions for leaders with high policy and theoretical literacy and professional work ability, and check for leaks and fill gaps; We should be good at standing at the height of the overall situation, focus on major events that affect the overall situation and involve long-term issues, and focus on hot and difficult issues with complex situations and prominent contradictions. It is necessary to understand not only the overall work on the surface, but also the key work in the near future, not only the work opinions and requirements of superior leaders, but also the actual situation of the unit and the opinions and suggestions of cadres and workers.

The second is "wide management". Backstage work is comprehensive, coordinating all parties, internally and externally, and has its own work responsibilities and rules. It is necessary to fully understand the work of leaders in all aspects, create conditions for the smooth development of leadership work, and coordinate all parties, handle the relationship between the top and bottom, and ensure the smooth implementation of government decrees. We should pay close attention to the work within the scope of our duties, do a good job in one thing, explain one thing and implement it one by one. We should also be duty-bound to undertake the work beyond our own responsibilities, but the department does not grasp or have unclear responsibilities, so as to ensure that all the work is comprehensively promoted.

The third is to "do it seriously." There is no small matter in back office work. This requires backstage staff to be careful in their work and start from small things. We should be rigorous and meticulous in handling any work, and we should not be perfunctory or fraudulent. Do everything consistently and carefully, and don't let the work assigned by the leaders be delayed in my hands, don't let the messages that need to be handled accumulate in my hands, don't let the comrades who contact the office be left out in the cold here, and don't let the image of the office be affected here.

The fourth is "hard touch". Backstage work involves all aspects of affairs, some of which are also related to the vital interests of employees. Dare to touch on the issue of principle is an important sign to test whether the style of work is excellent or not. Therefore, we must have principles and discipline in our work. We must act according to the policy and never make a fuss about the policy exhibition; We should act in accordance with organizational principles, adhere to the principle of democratic centralism, and be responsible at the first level.

The fifth is "grasping the reality". Seeking truth from facts, telling the truth, doing practical things, creating practical results, being down-to-earth, not seeking vanity or fame. In their work, the back office staff must be realistic and reflect the situation realistically, and they should have the spirit of seeking truth from facts, including listening to the opinions of the grassroots and reflecting the situation to the leaders, all of which should be comprehensive and true. At work, one step at a time, not superficial.

Summary of back office personal work II

The 20__ year is coming, and my duties this year include: driver and motor vehicle management, office supplies management, fixed assets accounting, and daily office logistics. Now I report my work as follows:

First, earnestly perform the duties of driver and motor vehicle management.

In this year's work, I strictly abide by the laws and regulations on road safety and the relevant articles of association of the company. At work, I not only learned new vehicle maintenance technology and driving skills, but also gradually established the concept of "strictly observing laws and regulations and putting safety first" in driving practice. Be diligent in your work, be on standby at any time in the morning and evening or on holidays when you need to work, and earnestly complete all tasks. In addition, the service work during the leadership trip is largely undertaken by the driver. In the past year, I didn't entrust me with accommodation, external contact, etc. In the process of going out with the leader, I also did it seriously. Nothing happened that made the leaders dissatisfied. At the same time, the knowledge of vehicle maintenance is carefully studied at work, which solves many vehicle failures and difficult problems for the unit, saves expenses and ensures driving safety.

Second, earnestly perform the duties of office supplies management.

This year, my job responsibilities have increased the management of office supplies procurement accounting. For this relatively unfamiliar job, on the one hand, I ask the former responsible comrades for advice and learn relevant experience, on the other hand, I explore a management model that suits me. Over the past year, while responding to colleagues' demands in time, we have made statistics on the centralized procurement of A4 paper, ink refills and other office supplies by recipients, providing first-hand materials that can stand the test for departmental accounting.

Three, earnestly perform the accounting duties of fixed assets.

Besides the management of office supplies, I also took over the accounting of fixed assets. Under the leadership of the director in charge, we classified and counted all kinds of fixed assets, overcame the shortcomings of weak theoretical foundation, learned the electronic management system of fixed assets, and initially achieved the set goal of * * * at the beginning of the year.

Four, assist in charge of logistics management responsibilities.

The work in the office is very complicated and there are relatively few staff. Some colleagues left this year, and I helped the leaders in charge to take on more work. Meal allowance accounting, vehicle maintenance reimbursement accounting, supermarket procurement supplies reimbursement accounting, foreign entertainment reimbursement accounting and so on not only require accurate data, but also take up a lot of my work energy. However, I didn't complain, but actively devoted myself to my work with higher enthusiasm, striving to successfully complete every task assigned by the leaders.

Verb (verb's abbreviation) Work plan for the coming year.

I love quality inspection. I have always been diligent, hardworking and disciplined, and have a strong sense of responsibility, professionalism and professional ethics. In the new year, I will keep in line with my unit in thought and action, unite with comrades, be lenient with others, study hard and work hard, so that my work will make progress year by year. But I know very well that my achievements were achieved under the correct leadership of the company, under the careful guidance of veteran comrades and with the help of comrades. I just did what I had to do In the future work, I will further intensify my work, improve my working methods and do my work better.

Summary of personal work in back office 3

I have been in the company for three months. After three months, I worked hard, made a lot of progress and learned a lot that I didn't have before. I think this is not only a job, but more importantly, it gives me an opportunity to study and exercise. From this stage on, I found that the knowledge I longed for was coming to me and melting in this melting pot. I think this is the experience. Thank you very much for your help.

The back office work is a comprehensive coordination and comprehensive service work, which has the function of coordinating the left and right and connecting the inside and outside. The backstage post is light and the responsibility is heavy. Need to complete daily routine work such as transaction management, document processing, comprehensive situation, filling in reports and drafting documents. , and complete the temporary work assigned by the leadership. It is also necessary to make suggestions for leaders, actively play the role of staff assistants, and assist leaders in all aspects of work. A qualified office worker must have a strong sense of professionalism, a high sense of responsibility, a pragmatic work attitude, a high political quality and professional ability, be familiar with business and office work, have a wide range of knowledge and a reasonable knowledge structure, as well as a rigorous and capable work style and a hard-working professionalism.

In the past three months, I realized how important it is to have heart, concentration, care and patience at the same time in my work. In the course of my work, I deeply feel the urgency of strengthening my study and improving my ability. On the one hand, I learn from books, insist on squeezing out some time every day to enrich myself and absorb all kinds of "nutrition" extensively. On the other hand, I learn from my colleagues around me. I always keep a modest and prudent attitude and learn from their diligent and pragmatic work style and problem-solving methods. The third is to learn from practice and apply what you have learned to practical work.

Three months in the company as a whole went smoothly and made some achievements, but I learned more about my work and found some shortcomings in my work, which are all stumbling blocks to my progress. I summarized some mistakes and shortcomings in my work as follows:

First, the way of working needs to be further improved, and it is often busy and messy, which leads to inefficiency. I made many mistakes because of too much work and improper work arrangements. Fortunately, with the care of my leader and the help of my colleagues, it did not cause serious consequences. But I am still a weakness in my work arrangement, and things often happen. In order to avoid this situation, I decided to arrange the registration measures in detail, register the work that needs to be done and arrange it reasonably to prevent the backlog of work.

Second, there is little communication, problems in work, and untimely communication with leaders, which leads to some work lag. Because of my own personality, I seldom communicate with my colleagues and leaders, which leads to mutual understanding mistakes. The most important thing between people is communication, and communication is also a way to solve contradictions and get to know each other. I decided to change my shortcomings, talk more, communicate more with leaders and colleagues, and let everyone understand and trust each other, so that my work will be easier.

Third, the lack of professional knowledge led to many thorny problems in the actual operation, so I decided to further study and strengthen.

Fourth, lack of industry experience, lack of ability to judge things.

In the new year, I will seize the opportunity, constantly learn professional knowledge, improve my skills, sum up my experience, and comprehensively improve the comprehensive quality of all aspects. Seriously study the company's policies and regulations, strive to make ideological awareness and work efficiency enter a new level in an all-round way, and make greater contributions to the company's development.

In short, the backstage post is a melting pot and a stage, which can not only exercise yourself, but also show yourself. As long as we constantly strengthen our own political and ideological quality, work style quality, professional quality and psychological quality, conscientiously perform our backstage work duties, adhere to the "five diligence" and constantly explore and innovate, we can do a good job in backstage work.

Summary of personal work in back office 4

Being engaged in insurance, a strange industry, will face new challenges and tests to a greater extent for a person who has never been exposed to insurance. It's almost two years now. In order to meet the needs of my current job, I always put learning first, improve my comprehensive quality, especially insurance knowledge, and become a real insurer.

20__ The key year of property insurance reform is a year of facing new changes, implementing new mechanisms and implementing new regulations. In the past two years, I have been growing up with the help of company leaders and colleagues. The following is a summary of my work in 20__ years according to my specific situation.

First, the working ideas

Actively implement the company's series of important instructions on development, keep pace with the times, work diligently, actively and seriously participate in various studies organized by the company, carefully understand and turn them into their own ideological weapons.

As a back office worker, his words and deeds also represent the image of the company, so it is more necessary to improve his quality, set high standards for himself and strengthen his professional knowledge and skills. At the same time, I am law-abiding, love my job, and have a strong sense of responsibility and dedication.

Second, the commercial aspect.

I am mainly responsible for the printing, sorting and filing of counter documents. On duty week, I go to work at 8: 30 every morning. I always clean the office area first. At the beginning of the month, I sent an email to the company's financial staff to declare the number of valuable and priceless documents I want to apply for. According to the company's document management personnel, 1 and 16 are our monthly collection dates, and I can only apply for half a month's usage at a time.

When I apply, I should estimate a quantity for the next half month according to the nearest odd customers and try to keep the order. Every time the documents arrive, they should be tied with a rubber band in 25 copies, and the company policy should be covered with a special seal and marked.

In fact, it is very simple to run a car insurance, and it is not a complicated technical activity. Any five things, such as invoices, compulsory insurance policies, signs, commercial insurance policies and insurance cards, can be given to the insured with a commercial insurance clause, but it needs enough care and patience. When there are many customers, check them carefully to prevent wrong orders and reduce unnecessary troubles.

The rest is to sort out the typing list, apply for less insurance, and notify less. If there are any insufficient documents, please delete them first. After the salesman completes the data, he will file 25 forms of filing list in the system, and put the archived customer data into kraft paper filing boxes (4 sets are a box), mark the box number and filing number, and put them into filing cabinets for preservation.

Every day's work is typing, typing, typing again, sorting, sorting and sorting again. Although my job is boring, I know that my job is an important part of the company's business, and I must work hard and go all out. In recent years, the competition in the insurance market is very fierce, so our front desk should try its best to satisfy customers in pre-sales service.

Third, the good aspects of work.

1, based on the overall situation and the whole, cut into the thinking of the problem from the macro level, better handle the relationship between the whole and the part, self and self, and consider things from the overall situation.

2. Peace of mind, modesty, active life and good interpersonal relationship.

Fourth, shortcomings in the work.

1, limited by experience and vision, it is necessary to strengthen political cultivation and industry business research, seriously study business knowledge, overcome ourselves and improve ourselves.

2, must strengthen the ability to communicate with people.

3. Adaptability must be strengthened.

Summing up the work of the year, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work.

In the new year, I will seriously study various policies and regulations, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, and make greater contributions to the development of the company.

Summary of back office personal work 5

20__ is the fourth year that I joined _ _ insurance company. Looking back on the past year, I am deeply touched. During this year, under the guidance of company leaders and with the help and cooperation of colleagues, I grew up in my study and work and gradually matured. Now I will make a summary report on my work, study and thoughts for the next year, so as to make myself further, by going up one flight of stairs.

Since joining the company, I have been engaged in comprehensive backstage work of Baishui Marketing Department. The comprehensive backstage is the logistics support personnel of the company. The daily key work is the preliminary examination of underwriting, acceptance and preservation, acceptance of claims and the daily financial work of the marketing department, in addition to the uploading and distribution of company documents, file management and file management. 95500 coordinated return visit; Go through the formalities of field personnel entering and leaving the company, and receive other tasks assigned by customers and leaders at the counter.

Faced with the increasing business volume and customer service demand of the company, our marketing department has also added a comprehensive teller, and I have changed from being fully responsible for the comprehensive teller work of Baishui Department to being mainly responsible for the daily safety handling and financial work of the marketing department. However, this does not mean that we have reduced our workload. On the contrary, China Pacific Insurance will face the future, fully implement the strategic transformation of "customer demand orientation", and strive to build a "first-class insurance financial service group with sustained growth in value and international competitiveness". In order to achieve this strategic transformation goal of the company, higher requirements are put forward for each of our employees. Specific to our comprehensive teller, not only the workload is greatly increased, but also our business level should reach a higher and more comprehensive level.

So in 20__ years, I put forward the following requirements for myself:

1. Be strict with yourself at all times, do a good job in this major, actively and conscientiously complete every task, strictly abide by the company's rules and regulations, and earnestly perform their duties.

2, through the accumulation of daily work, find their own shortcomings, use spare time to learn the company's terms, unremitting study of various insurance knowledge, and use it to guide practical work. Through watching more, learning more and practicing more, I will constantly improve my business skills.

3. Actively participate in every study and training activity organized by the company, so as to improve their professional working ability and level more quickly.

4. Strive to pass the company's intermediate insurance examination in 20__ years.

In terms of financial reimbursement, we must strictly abide by the company's financial system, strictly examine financial invoices, and resolutely refuse to reimburse invoices that do not meet the procedures.

To sum up, in this year's work, I came into contact with many new things, produced many new problems, and learned a lot of new knowledge and experience, which improved my ideological understanding and working ability. In the new year's work, I will continue to work hard to provide better services to customers and contribute to the company's greater benefits.

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