Responsibilities of Customer Service Specialist

The job of customer service specialist requires good customer service awareness and patience, and a certain understanding and enthusiasm for service work; The following are the job responsibilities of the customer service specialist I have carefully collected. I will share it with you and enjoy it together.

Responsibilities of Customer Service Specialist 1

1, responsible for answering the customer service hotline, answering customer business inquiries, and making corresponding work records;

2. Be responsible for answering customers' inquiries and following up with customers;

3. Summarize the work data of the responsible department, and report the work plan and summary regularly;

4. Lead other work temporarily assigned.

Responsibilities of Customer Service Specialist 2

1. Responsible for customer reception, office reception and other meetings reception of the management office; Responsible for customer service center front desk orders and data processing.

2. Go through the check-in (change) procedures, registration and other procedures, and update the business information in time; Home maintenance reception arrangement, decoration filing

Go through the formalities

3. Be responsible for answering service calls, and timely follow up and feedback customer service problems.

4. Assist in collecting property management fees, parking space rental fees, decoration deposits, pass fees, access cards and other fees.

Use.

5. Be responsible for the preliminary handling and reporting of customers' general problems, as well as the complaint handling, tracking and return visit of on-site service in the responsible area.

6. Visit the business households in the responsible area regularly and carry out the owner's activities organized by the management office.

7. Strictly abide by the provisions of the company's environment and occupational health and safety system, and report to the direct leader in time if any hidden danger of occupational health and safety is found.

And understand the environmental factors and hazards.

8. Be responsible for sorting and filing quality records.

9. Complete other work arranged by superior leaders.

Responsibilities of Customer Service Specialist 3

1, responsible for answering the company's customer consultation calls and visiting accurate customer resources, analyzing the potential needs of customers, providing reasonable course selection suggestions according to the level of students, and promoting customer registration.

2. Respond to customers' questions and inquiries enthusiastically and patiently, track the changes of customers' needs, establish a good partnership with customers, and improve customer satisfaction and awareness.

3. According to the company's development plan, achieve personal sales targets and complete monthly sales tasks.

Responsibilities of Customer Service Specialist 4

1, seriously implement the company's confidentiality system and various management systems.

2. Seriously implement the company's standardized management system.

3 to carry out after-sales, support, service and information feedback (including customer communication, operation planning and control, production and service provision, customer satisfaction, etc.). ) According to the latest requirements of the quality management system.

4, organize the implementation of product technical support, distribution, network testing, maintenance and other work.

5. Screen logistics suppliers and supervise logistics work.

6. Collect the product information of competitors, and analyze and compare the advantages and disadvantages of our products.

7. Maintain the business relationship of the cooperative unit.

8. Manage the company's entrusted product delivery and entrusted warehouse related work.

9, audit department financial budget, control department management costs.

10, responsible for the team building of employees in this department, and making suggestions on the deployment, training and assessment of subordinates.

1 1. Interface management and coordination with other departments.

12, responsible for the management of customer files and customer service files and daily return visits.

13. Agree with the input and output of customer service requirements, handle customer service-related matters, track and supervise the handling process, and complete the closed-loop work.

14. Accept general customer complaints, returns and other customer problems, put forward handling suggestions and coordinate to solve them.

15, responsible for providing customers with telephone consultation related to product use.

16, after-sales service file entry.

17, according to the database system management, form effective data analysis report regularly.

18, providing data support for the formulation of marketing policies.

19, other work assigned by the leaders.

Responsibilities of Customer Service Specialist 5

1. Be familiar with the business knowledge, operation process and operating system of this position, and be able to independently handle domestic and international one-way, connecting and round-trip booking business;

2. Be responsible for answering booking calls in time, inquiring about official website information, checking China Airlines letters and airline notices, keeping abreast of flight dynamics and completing booking work, and handling and clearing orders regularly.

3. Standardize booking, correctly enter the passenger's name, flight segment starting place, flight date and contact information, and the handover information is clear and must not be omitted.

4. Be able to accurately book orders for customers and give accurate and professional answers to domestic and international air ticket booking and other related businesses consulted by customers.

In case of flight delay, contact the airline in time to help passengers solve the procedures such as change of visa and refund. Responsible for answering the hotline for domestic and international air ticket booking business, keeping the phone open and the service language standardized.

Responsibilities of Customer Service Specialist 6

1. Provide customers with professional questions and consulting answers through Niu Qian workbench;

2. Handling customer complaints and problem tracking, so that customer complaints can be solved efficiently and satisfactorily;

3. Understand the purchasing operation process of general online customers and be able to answer questions raised by customers;

4. Do a good job in registering, counting and collecting any information feedback from customers on goods and shops, and give classified feedback to operators or participate in the analysis and discussion of problems by operators;

5. Pay a return visit to customers in time, and quickly handle customer complaints and returns;

6. Assist logistics colleagues to process orders, make orders and review orders through ERP.

Responsibilities of Customer Service Specialist 7

1, conscientiously implement the company's sales management regulations and implementation details, and strive to improve their own business level.

2. Actively complete the work objectives stipulated by the company or promised by the department.

3. Provide customers with active, enthusiastic, satisfied and thoughtful services.

4. Provide business consultation for all kinds of customers of the company.

5. Collect customer information and user opinions, and put forward reference opinions for the company's business promotion.

6. Be responsible for the management, classification and arrangement of the company's customer data, contracts and other data.

7. Do a good job in customer reception and telephone consultation in time, inform the customer information in time and handle it properly.

8. Be responsible for answering customers' phone calls and keeping phone records.

9. Complete other tasks temporarily assigned by superior leaders.

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