What should Jindi Customer Service Property know?

A: Warm service, Qi Xin cooperation, diligence and self-improvement, customer first, and pursuit of Excellence.

2. What is the company's quality policy?

Answer: Customer-oriented, provide quality service, strengthen communication, increase satisfaction, make every effort to create a safe and comfortable environment, and constantly improve and maintain competitiveness.

3. What is the company's quality goal?

Answer: The customer satisfaction rate is over 95%, the customer complaint handling rate is 100%, the equipment integrity rate is 100%, the major safety accidents in the jurisdiction are zero, the timely maintenance rate is over 95%, and the repair rate is zero.

4. Do you know when XX Property took over XX?

A: September 2003.

Do you know the working hours of the customer service staff?

A: The working hours of the customer service staff are: 8:15-17; 30

6. Do you know your job responsibilities and work image?

Answer: Answer and record incoming calls. Distribute work orders, receive customers and other visitors, write, print and copy all kinds of manuscripts, manage electronic documents, issue internal and external documents, implement the five-routine law, notify employees to eat, and complete other matters assigned by leaders.

Dress according to the regulations, pay attention to gfd, use polite language, and abide by the rules and regulations of the company and the project and work discipline. Not reading books, reading newspapers, eating snacks, doing private work, chatting with people, making noise and other behaviors that violate the post image in the office and at the front desk. During working hours, you are not allowed to chat online, browse the web and do things unrelated to work.

7. Do you know how to answer the phone?

Answer the phone: answer the phone within three tones-self-report the company name and greeting (hello! XX Property Department is at your service! )-Know the calling company-Listen patiently and make relevant records-Summarize and retell the call matters-Say the closing words politely-After the other party hangs up, hang up the phone gently.

8. Do you know how to transfer and use your mobile phone correctly?

Answer: When calling, first give your company and name-greet the other party-confirm the other party's name-explain the reason for calling-repeat the main points-politely say the conclusion-the other party hangs up after hanging up.