Jiangsu Province Property Management Service Level Standard

Property management refers to the special management activities of buildings, places and various facilities in residential areas. Since the introduction of China in 1980s, residential property management has developed rapidly. Especially at present, there are more and more emerging high-rise buildings. In order to strengthen the management of residential quarters and facilitate the life of owners, property management has become very important.

The latest three-level property management service standard

(1) Basic requirements

1. The service provider and the serviced party sign a standardized property service contract with clear rights and obligations of both parties.

2, to undertake the project, the residential area * * * with parts, * * with facilities and equipment for careful inspection, acceptance procedures are complete.

3, management personnel, professional operators in accordance with the relevant provisions of the state to obtain property management professional qualification certificate or post certificate.

4, a sound property management plan, quality management, financial management, file management system.

5, management service personnel wear signs, code of conduct, active and enthusiastic service.

6. Announce the 8-hour service telephone number. The maintenance application shall arrive at the site at the time agreed by both parties, and there shall be maintenance application and maintenance records.

7. Announce the income and expenditure of property service fees or property service funds according to relevant regulations and contracts.

8, according to the contract to regulate the use of housing special maintenance funds.

9. Consult the owners' opinions on property services at least/kloc-0 times a year, and the satisfaction rate is over 70%.

(2) Housing management

1, daily management and maintenance of * * * parts of the house, with complete maintenance records and maintenance records.

2, according to the actual service life of the house, check the use of the house * * * parts, need maintenance, belong to.

Minor repairs, timely repair; Belong to the scope of large and medium-sized repairs, timely prepare maintenance plans and plans for the use of special housing maintenance funds, submit reports and suggestions to the owners' assembly or owners' committee, and organize maintenance according to the decision of the owners' assembly.

3, weekly patrol 1 time residential unit door, stair passage and other parts of the door, window, glass, etc. , regular maintenance.

4, in accordance with the relevant provisions of the residential decoration management and the requirements of the owners' convention (temporary owners' convention), establish and improve the residential decoration management system. Before decoration, the owner's (user's) decoration scheme should be reviewed in accordance with the regulations, and the decorator should be informed of the prohibited behaviors and precautions related to decoration. Patrol the decoration construction site at least twice,

Discovering phenomena that affect the appearance of the house, endanger the structural safety of the house and damage the public interest, such as dismantling and changing pipelines, dissuade them in time and report to the owners' Committee and relevant competent departments.

5, in violation of the planning of unauthorized construction and unauthorized change of housing use behavior in a timely manner to discourage, and report to the owners' committee and the relevant competent departments.

6. All groups, buildings, units (doors) and households have obvious signs.

(3) * * * facilities and equipment maintenance

Daily management and maintenance of facilities and equipment used in 1, * * * (except those that should be handled by professional departments according to law).

2, establish * * * facilities and equipment files (equipment account), facilities and equipment operation, maintenance and other records are complete.

3, operation and maintenance personnel strictly implement the facilities and equipment operation procedures and maintenance specifications; Facilities and equipment are operating normally.

4. Organize regular inspections of facilities and equipment used by * * *, and make inspection records. If it needs maintenance, it should be repaired in time. If it belongs to the scope of major and medium-sized repairs or needs renovation, it shall timely prepare plans for maintenance, renovation and renewal and plans for the use of special housing maintenance funds, report and make suggestions to the owners' assembly or the owners' committee, and organize maintenance or renovation according to the decision of the owners' assembly.

5. The manned elevator runs normally from 6 am to 2 pm/kloc-0.

6, fire control facilities and equipment in good condition, can be enabled at any time; The fire escape is unobstructed.

7, street lamps, corridor lights intact rate of not less than 80%.

8, facilities and equipment that are easy to endanger personal safety have obvious warning signs and preventive measures; There are emergency plans for all kinds of sudden equipment failures that may occur.

(4) to help maintain public order.

1, the community is manned 24 hours a day.

2. Check the key areas and key components at least every 3 hours 1 time.

3. Vehicles are parked in an orderly manner.

4. There are emergency plans for emergencies such as fire, public security and public health. , timely report the incident to the owners' committee and relevant departments, and assist in taking corresponding measures.

(5) Cleaning service

1. There is a garbage collection point in the community, and the domestic garbage is removed every day 1 time.

2, community public * * * place cleaning every day 1 times; Elevator hall and corridor shall be cleaned every day 1 time; * * * The glass used for parts is cleaned quarterly 1 time; Street lights and corridor lights should be cleaned every six months 1 time.

3. The public * * * rainwater and sewage pipes in the area are dredged 1 time every year; Rainwater and sewage wells shall be inspected once every six months 1 time, and cleaned in time according to the inspection; Septic tanks are inspected quarterly 1 time and cleaned annually 1 time. If any abnormality is found, clear it in time.

4. The secondary water supply tank should be cleaned according to regulations, and the water quality meets the hygiene requirements.

(6) Greening maintenance management

1. Trim and maintain lawns, flowers, hedges and trees regularly.

2, regular removal of green weeds and debris.

3. Control plant diseases and insect pests.