Which department should I call if the heating is not hot at home? Do you know the telephone number?

Because the country has not issued corresponding heating policy documents, all provinces and cities are based on local local policies.

Therefore, if the heating is not up to standard, you can complain to the local heating authorities.

Taking Harbin as an example, according to the provisions of Harbin Urban Heating Measures:

Thirtieth users indoor temperature is lower than the minimum temperature stipulated in these measures or the temperature agreed in the contract, the user shall inform the heating unit. The heating unit shall conduct on-site temperature measurement within eight hours from the time of receiving the notice. If the on-site temperature measurement is not carried out due to the reasons of the heating unit, it is deemed that the heating room temperature is not up to standard.

If both sides of the heat supply and demand have objections to the unqualified temperature, the user may complain to the district and county (city) heating administrative department. The heating administrative department shall conduct on-site free temperature measurement within twenty-four hours after receiving the complaint, or entrust the street office to conduct on-site temperature measurement. On-site temperature measurement shall notify the heating unit to be present, and if the heating unit is not present, it shall be deemed as agreeing with the conclusion of temperature measurement.

If the room temperature is not up to standard due to the heating unit, the heating administrative department shall order the heating unit to take corrective measures. After the rectification, the heating unit shall apply to the administrative department of heating for organizing on-site retest after determining that the room temperature of the cast and demolished person reaches the standard.

District, county (city) heating administrative departments to take on-site temperature measurement, it should fill in the room temperature monitoring records. Room temperature monitoring records are made in triplicate, which are kept by the heating administrative department, users and heating units respectively, as the basis for calculating the time when the heating room temperature is not up to standard.

If both parties have no objection to the temperature not reaching the standard, they shall sign the time and result of temperature measurement, and the heating unit shall take measures in accordance with the regulations to make the room temperature reach the standard.

Extended data:

According to the "Harbin city heating measures":

Twenty-sixth in the heating period, the temperature of the bedroom and living room (hall) of residential users shall not be lower than 65438 08℃ all day, and the room temperature of other parts shall meet the requirements of design specifications and standards.

City, county (city) heating administrative departments shall publish relevant design standards.

The room temperature detection method for resident users shall be implemented according to relevant regulations; The indoor temperature of non-resident users and its detection method shall be agreed by both parties in the contract.

Twenty-seventh heating units should do a good job in the commissioning and operation of heating system in advance, and supply heat on time to ensure that the heating temperature reaches the temperature standard stipulated in these measures or agreed in the contract.

Article 28 If the heating facilities can't provide normal heating and need to stop heating for more than eight hours, the heat source units and heating units shall promptly notify the users by posting notices and media releases, and report to the municipal, district, county (city) heating administrative departments and government complaint handling agencies, and immediately organize emergency repairs to restore heating.

If the heating is stopped continuously for more than 48 hours due to the reasons of the heating unit, and the temperature standard stipulated in these measures or agreed in the contract is not reached, the heating unit shall refund the heating fee to the user twice daily. Belong to the heat source unit, by the heating unit in advance, and then recover from the heat source unit.

Harbin Municipal People's Government-Harbin heating measures