Quality requirements and professional ethics of property management experts

Quality requirements and professional ethics of property management experts

First, the quality requirements of property management personnel

(a) property management personnel should be people with socialist consciousness and noble morality.

Property management involves thousands of households, and the people contacted include all levels and aspects. They encounter a variety of things, and the management of property and its supporting equipment is priceless. It is difficult for people without socialist consciousness and noble morality to engage in this work.

1. To have socialist consciousness, you must first have the idea of being the master, treat the property you manage as the property of the people, treat every job seriously and responsibly, and be brave in making progress.

2. Establish the idea of serving the people wholeheartedly and always think about the quality of property management, which is directly related to whether the owners and tenants can have a safe, comfortable, quiet and beautiful living, working and learning environment.

3. Have a certain political theory accomplishment and a strong legal concept, and be able to do every job and solve every problem enthusiastically, calmly, patiently and skillfully in accordance with policies, laws and regulations under complicated circumstances.

4. Honest style, loyalty and reliability, impartiality, hard work and seeking truth from facts.

5. Be self-motivated, dare to reform and innovate, have a certain sense of being ahead of the times.

(two) property management personnel must have professional knowledge and skills.

Property management is still a new industry in China, but it needs many professionals. Without certain professional knowledge and skills, it is impossible to engage in property management.

1. Property management personnel must have modern management knowledge.

In order to realize the modern and scientific management of property management, reduce costs and improve efficiency, property managers must have scientific minds and ideas and engage in management work by scientific means. Science is innovating, so is management. Managers must be good at learning, be brave in practice, apply what they have learned, turn practical experience into theory, and raise property management to a new level.

2. Property management personnel must have professional skills in property management.

Property management covers a wide range, including housing management, mechanical and electrical equipment management, water supply and drainage management, environmental protection and health management, public security and fire control management. As a manager, if you know nothing or little about these aspects, you can't engage in this management work. To carry out scientific management and management innovation, we must first have professional skills in this field. Only with professional skills in this field can we manage and lead others and create new management experience and new management mode.

3. Property management personnel must be able to master modern management science.

The so-called mastery of modern management means that you must be able to use computers. Modern society is an information age. Only through computers can we better collect, sort out, screen, store and extract all kinds of information, save manpower and money, and do a good job in management quickly and effectively.

(3) Property management personnel should have high personal qualities.

Property management personnel should not only have a high degree of socialist consciousness, noble moral quality, high professional ability and professional skills, but also have good personal qualities.

1. Good language skills.

Property management personnel not only simply manage property, but also deal with people. In property management, we should deal with the relationship between owners and residents, internal managers and relevant departments. In the process of mutual communication, how to accurately convey information and exchange ideas is mainly expressed through language. Without artistic language, it is difficult to accomplish various tasks.

2. Establish a good image with dignified gfd.

Gfd, a dignified property manager, has a decent expression and attitude and an enterprising spirit. He can establish a good image of himself, give people a sense of trust, and make people feel that you have work experience and the ability to handle things. So, don't worry about what you want to do, and I'm willing to finish some work with you.

3. Have a broad mind and good psychological quality.

Property management personnel, in some complicated situations, can show self-confidence, self-improvement, unafraid, unshakable when encountering setbacks, and have good endurance, so that they will always forge ahead and create greater achievements.

4. Have a healthy body

Good health is the guarantee of all work. The work of property management is complicated, with many things and uncertain time. If we want to serve the owners or the people better, we can't support it without a strong body.

Second, the professional ethics of property management personnel

(a) be loyal to their duties and perform their duties.

All staff in all walks of life should be loyal to their duties and love their posts, which is the basic requirement for everyone, the primary requirement in professional ethics and the first criterion in work norms.

So-called? Loyal to duty? That is to say, property managers are required to be loyal to their property management posts, and they must love this line if they are engaged in this line. They are not half-hearted, but wholeheartedly, consciously and actively perform the duties of property management personnel. Everything that falls within their scope of work must not be shirked or delayed, and all the work of property management must be done carefully.

Loyal to their duties, conscientious, requiring property management personnel to have a strong sense of professionalism and professional responsibility, not offside, not mixed with selfish distractions, not dereliction of duty. At work, you should do what you should do in any work that falls within your scope. If there is a problem, we should be brave enough to take responsibility, sum up experience and lessons, and then do everything possible to create for the owners and residents? Safe, comfortable, quiet and convenient? Working, living and learning environment.

(2) Serious and enthusiastic service.

Serious and enthusiastic service means being very cautious, diligent, earnest, hardworking and diligent. Property management is to serve the public, and it is in contact with people of various personalities, occupations, educational levels and qualities. As the saying goes:? It's hard to say that anyone is willing to do things. ? If you do your job, you may still be criticized. At this time, don't waver and don't be discouraged. You still need to do it in a down-to-earth manner, regardless of personal gains and losses.

The diversity of property management customers requires property management personnel to have good psychological quality and adaptability. No matter what kind of person you are, you should serve them enthusiastically. Treat strangers and acquaintances equally, treat people with high positions and ordinary people equally, treat people who praise themselves and criticize themselves equally, treat people who are busy with work and those who are idle, and treat people who are tired of work and those who are relaxed equally. Never bring personal emotions into your work. Only by working seriously, meticulously, cautiously and diligently can we get the satisfaction of leaders and more users.

(C) Proactive, emphasizing timeliness

Property management has many contents, a wide range, urgent requirements and complicated situations, which is a fact that everyone engaged in property management will be aware of. From the content of management, to manage all buildings and their supporting facilities in the property area, from the scope of management, from house repair to a screw on the stove, it is impossible to do all kinds of work completely by the leaders, but must rely on the enthusiasm and initiative of all property management personnel. Proactive means progress, not relying on external promotion. As long as it belongs to your own scope of work, don't wait for the leadership to arrange and others to remind you, but take the initiative to do it well. It's about finding a job, not letting a job find someone. Pay attention to timeliness when doing work, remember that time is money, quality is life, and everything users need to do is important. We must race against time and do it as soon as possible, and we must never procrastinate and shirk each other. Because whether you can solve problems for users in time is a question of whether you can satisfy users, which is related to the image of your company.

Pay attention to timeliness. If a problem is found to be dangerous, it may happen if it is not solved immediately. We must take immediate measures to avoid danger. If it is a general water, electricity, gas and heating problem, try to give the user an answer on the same day, although there will be no danger if it is not handled at that time. Even some civil projects, as long as they are not large-scale new construction, reconstruction and expansion, should be explained within three days.

(4) Seeking truth from facts and handling affairs fairly.

Property management personnel must adhere to the work style of seeking truth from facts, proceed from the actual situation, treat and deal with problems objectively and correctly, meet the requirements of each job accurately, and reflect the problems that need to be solved by the employer to the leaders or relevant personnel in time. When reflecting the situation, both good and bad things should be reported, and it is forbidden to report good news without reporting worries or good news without reporting worries. According to the existing conditions of the enterprise, solve the problems raised by users realistically. Seeking truth from facts requires avoiding subjective assumptions and catching shadows in work, analyzing problems from objective reality, seeing them comprehensively and preventing one-sidedness.

Fairness is also the creed that property managers must adhere to. When serving life users, when dealing with some contradictions, and when doing everything, property management personnel should not engage in black-box reception. Regardless of strangers and acquaintances, they should uphold justice and be fair and reasonable. Support sensible, reasonable and legal behaviors, and oppose heartless, unreasonable and illegal behaviors. Complete all work and deal with all problems according to the law of reason. When there is a contradiction between reason and law, we should act according to law.

Fairness is often closely related to honesty. Only by being honest and honest, not seeking personal gain, not being moved by anyone's bribery, curbing unhealthy practices in the industry at any time, and doing things according to regulations and norms, can justice be achieved.

(5) observe discipline and abide by the law.

Obeying the law and discipline is what all citizens should do, and it is also the obligation of qualified citizens. For property managers, obeying the law and discipline is the basic condition and requirement for normal work. Abiding by discipline means that property management personnel can go to work on time according to the rules and regulations of the enterprise, do not do anything irrelevant to their jobs, stick to their posts and concentrate on their jobs.

Abiding by discipline and law means asking property managers to adhere to principles in their professional activities, not taking advantage of their positions to seek personal gain, and not giving you some benefits. Can I give you some benefits to trade money? Equivalent exchange? . We should put the interests of the state, enterprises and the masses first, consciously contribute, and not seek personal gain. Property managers should be concerned with enterprises and users, share weal and woe with enterprises, curb unhealthy trends with their own practical actions, study and abide by national laws and regulations, influence and drive the surrounding people with their own actions, and better build spiritual civilization in the property area while doing a good job in material civilization construction.

(6) Modesty and courtesy

Modesty and courtesy require property managers to be modest, modest, not complacent, learn from each other's strengths, modesty makes people progress, and pride makes people lag behind. Especially when you have made some achievements, don't be pretentious and domineering. Only by always maintaining a modest and prudent attitude and getting along with others in an equal manner. Only by listening to others' opinions with an open mind can we cooperate well, coordinate contradictions and promote work.

Civilization is barbarism, a symbol of human progress, and politeness is respect for others. Civilized manners should be the code of conduct for property management personnel to communicate with others. Civilized and polite, it requires patience and reservation when talking with people, a warm smile, respect for others' opinions, listening to others' opinions, and not imposing your will on others.

(7) study hard and improve your quality.

? Never too old to learn? The times we live in are changing with each passing day, new things appear constantly, the content of study is richer, and the problems in property management are becoming more and more complicated, which requires property managers to constantly improve their own quality to meet the needs of work. To improve one's own quality, one must study politics, learn cultural knowledge, raise consciousness, improve self-cultivation, learn modern scientific and technological knowledge, broaden one's horizons, constantly accept new things and study new problems. At present, lifelong education and continuing education are widely carried out all over the world, and we should certainly participate in all kinds of learning.

(eight) to learn business and master skills.

With the increase of the content, scope and requirements of property management, property managers must learn business, not only to master the original business knowledge, but also to learn modern management knowledge and skills. They must understand and master the new knowledge, new technology, new methods and new achievements in the construction industry and property management, and apply them to property management in combination with the actual situation in China. Every manager should not only know how to manage, but also master the skills of property management and some technologies that can greatly improve work efficiency, such as computer technology and the use of office equipment.

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