What should the community do if there is a contradiction between the property and the owner?

If the property service is good, there is more communication, the owners understand and do not conflict, and it is not difficult to build a harmonious community.

"The incident of owners refusing to pay property fees for various reasons against property has recently become the focus of community news reports. Whether the owner refuses to pay the property fee is the best way to solve the problem, and how the property management company should operate to solve the contradiction with the owner. Owners, property managers and lawyers, representatives of three different identities, discussed this issue rationally.

Event flashback

Event 1:

In 2005, Mr. He bought a duplex in Mengyuan Community. After living for three years, the balcony began to leak. He looked for property many times, and the other party said that there was no maintenance fund. Mr. He believes that the property has not fulfilled its obligation to serve the owners. In a rage, he refused to pay the property fee from 2065438 to March 2002. However, when Mr. He went to pay the electricity bill, the property refused to sell electricity on the grounds of arrears in property fees. The two sides were deadlocked for many days. After consultation, the property decided to give in and pay for the house repair.

Mr. He said that not paying property fees is just a helpless move to express dissatisfaction with property services. The property said that the delay in maintenance was due to the lack of maintenance funds and the low collection rate of property fees. The fees collected are mainly used to pay the wages of doormen, maintenance workers and cleaners. The wages of property employees are often "red" and there is no money to provide other services.

Event 2:

"There is a car in front and a road behind. We're not talking about this property fee. The key is that some practices of the property make people feel unacceptable. " Shi Sheng Tianjiao owner Mr. Chen said.

Mr. Chen introduced that after the owner moved in, the property planned a lot of parking spaces on both sides of the residential road to collect parking fees for private cars. "The residential roads are owned by the owners, and the public land of the owners of the property circle is profitable, which makes us dissatisfied." Mr. Chen said that all the owners had not been consulted before, so the owners expressed their dissatisfaction with the property by refusing to pay the property fee. "We are not short of money, and there is no way to refuse to pay property fees. If the property service is in place, no one will deliberately default on the property fee. "

The voice of the owner

Research service contract

Define the responsibilities and obligations of the property.

■ Mr. Zheng from Qingcheng, Shui Mu

Many owners neglected the management service contract signed with the property when they moved in. I think we should take a good look at the service contract and see which ones belong to the service scope and obligations of the property management company. If the service of the property is not good within the scope stipulated by the property management company, then from the perspective of contract law, the property breach should be the first, so the owner can choose not to pay the property fee, even if both parties go to court, the owner has legitimate reasons.

It is unwise to refuse to pay the property fee if the owner's request is not within the service scope of the property management company. Specific problems should also be analyzed in detail.

Transparency of income and expenditure of property fees

Let the owners understand consumption.

■ Ms. Yuan from Beijun Community

The satisfaction of the owners is inseparable from the meticulous service of the property. Imagine that when the owners see that their property fees are used to transform the landscape of the community, buy fitness equipment, and maintain parking spaces. When the owner encounters difficulties in life, he can always arrive in time by calling the property, and his attitude is particularly good. The owner has really benefited. What is the contradiction between the property and the owner? I wonder, can the use of property fees be open and transparent? For example, the owner can see the work plan of the property company this month or so and the detailed use details of the property funds in the announcement in the corridor every month, and the owner can also really see which community management services the property expenses are on. Of course, who will supervise the use of property fees after they are made public is also a very important issue.

Property viewpoint

More understanding, less misunderstanding; More services and less disputes.

Liu Lanfeng, Deputy Manager of Zhu Jian Group Property Management Branch: Shijiazhuang Property Management Regulations clearly stipulate the services of property companies, which are mainly divided into four categories: maintenance of public facilities, maintenance of public order, cleaning and greening, and charging on behalf of others. But now many owners are not familiar with the management scope of property companies, and think that property companies should be responsible for everything. Once the property management is not good, it will cause emotions to express dissatisfaction by refusing to pay property fees, which is not desirable. Owners should understand and support the property work, but also maintain the community environment. As an owner, we should pay attention to communication skills, seriously consider the interests of the owner, manage in place, and provide intimate service in order to win the satisfaction of the owner.

Lawyer's view

It is better to seek the intervention of the third party than to refuse to pay the property fee.

Wang Runqi, lawyer of Hebei Ji Cheng Law Firm: The phenomenon of refusing to pay property fees generally includes the following types. First, the owner was dissatisfied with the property service, and then refused to pay the property fee. Next, the property company will lose its enthusiasm for service, and the two sides will continue a vicious circle, and the final result is often both sides lose. Some property companies can't receive property fees, and finally choose to quit the community. The maintenance of the whole community is paralyzed, which hurts the interests of the owners of the whole community. Wang Runqi said that in practice, when owners express their demands and safeguard their rights and interests, they can complain to the property authorities and appropriately reflect their own situation. It is much better for the competent department to handle it by itself. You can also apply for mediation by third parties such as industry committees and neighborhood committees to safeguard your own interests.