What do you feel after reading the Basic System and Policy of Property Management? That is, what do you feel after reading it? It requires at least 800 words to save it.

This is my post-reading feeling after learning the basic system and policies of property management, and it is also a little experience of property management to share with you!

"three-character classics"

1? Establish three hearts: enthusiasm? Sincerity? patience

2? Require three highs: high standards? High demand? high quality

3? Do three diligence: oral diligence? Handy？ Run around tirelessly

4? Put an end to three idlers: idle people? Nostalgia? digress (from the subject)

5? Implement three steps: check the position? Checking duties? Check for hidden dangers

6? Emphasize three natures: initiative? Enthusiastic creativity

7? Carry out three defenses: fire prevention? Waterproof? guard against theft

8? Shou Sangui: What's your practice? Are you insisting? Self-discipline is important.

9? Evaluation 3 can be: Comparability? Operational? sustainability

10? There are three skills to talk about: technology? Skills? skill

1 1? Three systems: standardization? Systematic? charting

12? Handling three fast: handling complaints quickly? Things are moving fast? Solve problems quickly

13? Bid three satisfaction: owner satisfaction? Is the government satisfied? Social satisfaction

I have been engaged in property management for many years, and have worked in two management offices in the past three years? For property companies and employees, I think service management is always the first. Everything in the daily affairs of property management should satisfy the owners as much as possible. Owners are satisfied with the property company and naturally benefit? A little effort may seem trivial, but it may bring you great gains?

I always follow the principle of "four knowledge and six initiative" in my work? What is "four knowledge and six initiative"? (method)

Four senses:

1? How many buildings are there in the community, residents? How many owners there are;

2? Understand the owner's situation;

3? Understand the family situation;

4? Know about the public facilities in this area? Security guard? Environmental sanitation and landscaping

What is the basic income and expenditure of various expenses?

Six initiatives:

1? Take the initiative to come to the door for the widowed and the weak? Providing services for poor families;

2? Take the initiative to visit the owner Residents seek management advice;

3? Actively publicize relevant property management laws and regulations to residents;

4? Take the initiative to check various public facilities in the community? Safety and health status;

5? Take the initiative to undertake various services in the community and create more benefits for the company;

6? Take the initiative to report to the leader the opinions of the owners and tenants on management?

Besides, we have to do (our own requirements)

1? Strict self-discipline? Abide by social morality, pay attention to professional ethics, serve in a civilized way and be polite to others;

2? Strictly abide by the post and handle the complaints of the owner during daily and duty;

3? Do a good job? Internal relationship with brother units, mutual help;

4? Deal with things to do: owner satisfaction? Is the leader satisfied? Be satisfied with yourself;

5? Strive to complete the tasks assigned by the company;

6? Be polite when receiving the host? Is it reasonable? Favorable? There's a knot, but there isn't.

Damage the interests of the company, do not agree? Without leaving any written evidence?

These words seem simple, but it's not easy to really do them? Some people say that dealing with ordinary people is the most difficult job, while others say that dealing with owners is even more difficult? However, you can't stop cooking just because it's not delicious. Someone has to do the job anyway. To overcome difficulties and coordinate contradictions? To solve the problem, I think as a property manager, we should first correct our attitude and not learn from the previous housing management station: "I'm an uncle, you have something to find me!" " "What are we doing here? I'm here to provide services for the owners, but services can't please the owners blindly, so you will lose prestige in the owners' hearts? Will we be equal? On the basis of mutual benefit, it is the value that a property manager should have to provide the best service for the owners of residential quarters. Only in this way can we lay a solid foundation for the company's future development in today's fierce market competition? As a brand-new business form, the services provided by property management today have been recognized by the whole society? With the development of China's real estate industry, people begin to pay great attention to improving the quality of life, especially their own living environment, which gives property management such a rare "time"? Geographical location "and known as the" sunrise "industry? Just like buying electrical appliances must care about the warranty, the important role of property management as the after-sales service of commercial housing has been paid more and more attention? The low execution price of property management service market and the difficulty in collecting property management fees have become the same problems encountered by many property management enterprises today. I have some personal views on these issues:

First of all, there is no irreconcilable contradiction between the property company and the owner.

Due to the late start of property management, property services are not standardized? Not in place, so there have been many property conflicts and property disputes, but this does not mean that the contradictions between property companies and owners can not be reconciled? Because nothing can be changed and negotiated except the quality of the house, the management system and the personnel can be changed?

Originally, there should be no particularly big contradiction between the property management company and the owners, but the reality is that many contradictions finally point to the property management company, so refusing to pay the property management fee has become a "killer" for some owners?