How does the workflow of receiving owner's complaints or reflecting problems work?

1, first receive the owner politely and ask him to sit down. Depending on the size of the matter, the big one can be discussed separately, and the small one can be discussed in the customer service seat. Pour a glass of water to warm him up. 2. Ask the owner to describe the problem and record the complaints; Don't interrupt. 3. Make sure that the owner has finished, and you help the owner analyze the reasons, explain and tell the truth. 3, don't give the owner a deadline to solve, as soon as possible. The first time. Wait. According to the size of the matter, the big one should be reported, the small one should be handled on the spot, or handed over to customer service. But record everything, do a good job of appeasement, remember to call within 3 days at the latest, explain the reasons for being late, and apologize. After that, pay a return visit and make records. In addition, perfecting the form is also the key. You can do a satisfaction survey once a month. Customer service is difficult to do, and it is also the most needed training. This can't be done in one day. It's wrong to do word of mouth first, and the owner won't care. Of course, it also depends on whether your boss wants to be bigger and stronger. I haven't seen many bosses who want to do a good job in property management.