Annual work plan of property management

If you want to improve your work efficiency, try to make a work plan, and you will gain a lot. The following is the Annual Work Plan of Property Management compiled by me for reference only. Welcome to reading.

Annual work plan of property management. security

1. The focus this week is to straighten out the parking spaces in the third phase. The goal is: no vehicles are parked in the community, and the owner's vehicles are parked in a fixed parking space and parked in an orderly manner. The gate post is responsible for prohibiting vehicles without underground parking spaces from entering the hospital, and the vehicle management post is responsible for the management of parking spaces and parking order in front of the door, and ensuring that the owner's parking spaces with fixed parking spaces are not occupied and the vehicles in front of the door are parked in an orderly manner.

2. Patrol the building, in front of Shanghai Pudong Development Bank, in the store, commercial stores, Centennial, Office Building South Road 15 twice a day, of which 1 time prompts to enter the store to enhance the owner's feeling of commercial security service.

3, to sort out the past sentry box, remove debris, put a fire extinguisher.

4. Strengthen the supervision of the damaged access control of the third-phase housing reform business personnel, implement the absolute responsibility system, and use civil air defense and technical defense means to guarantee it.

5. In case of snow, add snow sweeping as needed.

Second, clean.

1, focus on strengthening corridor hygiene, and organize the cleaning of corridor sundries and fire boxes.

2, dress, job number, non-slip card placement and other requirements.

3. Carry out cleaning inspection on Wednesday, and conduct appraisal, rewarding the excellent and punishing the poor.

4. This week, the building will focus on strengthening the cleaning of debris at the door, the cleaning quality of elevators and the cleaning quality of corridors.

5. Organize the sundries in the underground garage to prevent fire accidents.

6. Arrange cleaning work in snowy days to ensure that snowy days do not affect the travel of car owners.

Third, engineering.

1, carry out the third stage of access control troubleshooting, make records, cooperate with xx company for maintenance, and do a good job in acceptance and technical learning.

2. Inspect and maintain facilities in different regions, focusing on the maintenance of corridor lights, lawn lights, street lights and water and electricity facilities.

3, strengthen the control of water and electricity in the building, to prevent unfinished decoration and illegal decoration, completes the roof door and basement door lock.

4, the key equipment room should have a complete person in charge and listed.

Fourth, customer service.

1. This week, we will focus on the vehicle management in the third phase, follow up the daily communication between security guards and customers, continue to collect parking fees and fix parking spaces, and do a good job in explaining to customers to prevent disputes.

2. Investigate the indoor visual intercom failure of the owner, and do a good job of owner registration, acceptance and signature.

3. Implement management responsibilities in different districts, and strengthen district health supervision, customer relationship maintenance and fee collection.

4. The decoration users of the building who destroy the fire control facilities complete the signing and receiving of the undertaking, strengthen the management of the pass, and implement the system of the owner's going out to inform the materials.

Verb (abbreviation for verb) Other aspects

1. Complete the signing of the labor agreement.

2. Complete the installation and debugging of electronic patrol.

3. Negotiate the electricity price and property fee of important merchants.

4. Communicate with xx Company on building supporting facilities.

The second annual work plan of property management continuously improves the satisfaction of the owners, introduces the competition mechanism, and obtains the maximum social, environmental and economic benefits for the company at the lowest cost. The following work plan is specially formulated.

Since its establishment, Z Property Management Co., Ltd. has gradually entered the management stage under the care of company leaders. In order to enable the property management company to meet the expectations of the group leaders (independent operation, self-financing), Z Property Management Co., Ltd. is facing severe challenges. In order to win the market, upgrade the brand, establish a new image of the property, continuously improve the service level and quality of the property management, strengthen the comprehensive quality of employees and improve the comprehensive management ability, strengthen communication and cooperation with the owners, continuously improve the understanding with the owners, meet the needs of the owners, continuously improve the satisfaction of the owners, and introduce the competition mechanism to obtain the maximum social, environmental and economic benefits for the company at the lowest cost. The following work plan is specially formulated:

First, give full play to the spirit of unity and cooperation of Z Property Company, mobilize the subjective initiative of employees, and enhance the sense of ownership.

1 Hold a regular work meeting once a week. While summing up the work, actively and fully listen to the voices, opinions, rationalization suggestions or criticisms of grassroots employees.

2 carry out team activities from time to time. Organize employees to carry out activities such as caring for community health and surrounding environment publicity, and enhance the cohesion and centripetal force of employees.

Second, change ideas, correct attitudes, and firmly establish the awareness of serving the owners (tenants).

In order to improve the service level, we will implement the "responsibility system of all staff taking the lead". Every employee has the responsibility and obligation to receive the suggestions from the owners and visitors, and transmit them to the service center at the first time, and has the obligation to track the processing results and inform the recommenders so that the service can be fully reflected from beginning to end. Establish the owner as the center and promote the "one-stop" brand-new service concept.

Third, activate the management mechanism

1 the management office implements the internal responsibility system of division of labor step by step, that is, employees in all departments have a clear division of labor, perform their duties according to their abilities, and are directly responsible to the supervisor, who is directly responsible to the manager. At the same time, each supervisor and the person in charge of the management office signed a management objective responsibility letter.

2 The management office implements the system of regular duty, changes the work style, improves the work efficiency, announces the permanent telephone number of the management office to the owner, and listens to the owner's voice in all directions.

3. Formulate practical management measures and implement the "first inquiry responsibility system".

4. Improve the management office rules and regulations, such as the management office staff code, post responsibility system, performance appraisal system, internal staff reward and punishment system, etc.

In May, the performance appraisal work should be quantified as much as possible, and an incentive mechanism and a perfect performance appraisal system should be established. According to employees' work performance, work performance and work skills, reward the diligent and punish the lazy, encourage the advanced and spur the backward.

6 improve the employment system, compete for posts, and eliminate the last one. Really provide development space and opportunities for employees who work hard, perform well and have outstanding abilities.

7. Strengthen internal staff management, build an efficient team and enhance the cohesion of managers.

Four, strict management, improve the management level and service quality.

1 The effective complaint of the community owners to the government property department is zero; The effective complaint to the competent department of the property management company is 2%, and the return visit rate of complaint handling is 100%.

2. The satisfaction rate of community owners to service work is over 90%.

3. Emergency repair in time, rework repair rate is not higher than 2%.

4. There is no major management responsibility accident in fire control management of public security vehicles.

5. The building itself, facilities and equipment are maintained as planned, running normally, and there is no management responsibility accident.

The management office plans to set up a community cultural activity group to carry out colorful community activities; Make full use of the publicity column to make some blackboard newspapers involving property management laws and regulations, typical cases, newspaper abstracts and so on.

7 This year's records are kept intact and filed in time.

The collection rate of property management service fees is over 95%; The property management report is published to the owner once a year.

Five, strengthen training, pay attention to the training effect.

The management office will select elite soldiers and set up a training implementation team with managers as the main body to train new employees and on-the-job employees:

1. New orientation training

Conduct basic knowledge and basic operation skills training for new employees. The purpose of the training is to make new employees understand the basic situation of the company (such as enterprise purpose, enterprise spirit, enterprise history, current situation and development trend) and get familiar with the company's various rules and regulations (such as attendance system, reward and punishment system and assessment system). ), master basic service knowledge (such as professional thinking, code of conduct, language norms, common sense of politeness, etc.). ), and master the specific requirements of post work (such as post responsibility system, business skills, workflow and requirements). Through pre-job training, new employees can be familiar with and adapt to the new working environment and master the necessary work skills.

Pre-job training content: company rules and regulations, employee handbook, employee etiquette norms, company development history, company planning, business philosophy, company organization, employee professional ethics, professionalism, fire safety knowledge, basic knowledge of property management, etc.

2. In-service training

Training content:

1 and z rules and regulations of the property management company.

2.Z Property Management Company Employee Manual.

3. Enterprise development, company planning, company philosophy and organization.

4. Relevant professional knowledge of various departments.

Through the above training content, strengthen the comprehensive quality training of employees and improve their comprehensive management ability.

Intransitive verbs promote Z property service brand and establish a new image of quality service.

1, human resources integration, according to the needs of the management office, appropriately merge some positions and functions to realize the compound talent management mechanism.

2. Customer Service: Continue to implement the employee handbook, pay attention to standardizing the service etiquette, work efficiency and service quality of employees, and provide customers with warm, polite, enthusiastic, safe and comfortable quality services.

3. Maintenance of equipment and facilities: According to the principle of mechanical and electrical operation and maintenance division, all mechanical and electrical facilities and equipment in the community are implemented layer by layer to ensure value for money, effective management and quality improvement. Ensure the normal operation of power supply and distribution, water supply and drainage, water pump and fire fighting. In the community, weekly, monthly and quarterly maintenance should be planned and implemented to prevent major safety accidents.

4. Cleaning and greening management: the cleaning and greening department should carry forward the spirit of ownership, enhance the sense of responsibility and mission, form team cohesion and implement the supervisor accountability system. In addition, it is necessary to strengthen the supervision of cleaning and greening, and strive for great improvement in this respect.

5. Data management: in strict accordance with the provisions of the archives management. In addition, it is planned to comprehensively sort out the owner's information and the information of the industry Committee, so as to make the catalogue clear, the retrieval convenient, the information of each household on the floor bagged, realize standardized management, and formulate and improve the confidentiality system, data borrowing and checking and other rules and regulations.

6. Vehicle management: strictly manage the vehicles entering the community and gradually realize the parking of the owner's vehicles in fixed parking spaces; Temporary vehicles are managed according to temporary charges; Take custody measures for vehicles that need to be kept, sign a vehicle custody contract, and the owner will pay the custody fee.

7. Safety and fire management: Strengthen the training of security personnel in meetings, etiquette, management skills, communication skills and emergency handling. , improve the identification system, and manage the entry and exit identification registration, rental housing registration and household registration of foreign personnel (decoration personnel). And require security guards to be familiar with about 80% of the owners in the community. Fire control facilities and equipment shall be inspected by security guards and maintained by maintenance workers.

Seven, do a good job of acceptance.

After the new property is completed and accepted, before the owner moves in, the property management company should set up a property takeover acceptance team in time to conduct a comprehensive takeover acceptance of the taken-over property to ensure that the taken-over property is basically qualified and meets the quality requirements of the owner. Acceptance of takeover is mainly visual acceptance and use acceptance, with emphasis on whether the visual acceptance is qualified and whether the use of facilities and equipment meets the requirements of the owner; Completion acceptance is an all-round internal and external quality acceptance; Take-over acceptance is a service-oriented acceptance of the owners in advance to prevent serious problems in property quality and extensive complaints from the owners, rather than a legally effective government evaluation behavior.

Eight, to carry out diversified measures

The management office will take the following series of measures to develop diversified businesses, strive to build a "community economic circle" and strive to achieve a balance of management fees.

1. According to the actual situation of the community, the management office set up a housing rental intermediary service center and a convenience service point, formulated relevant systems and effective measures, appointed people and created posts, and unified the housing and convenience services entrusted by the owners.

2. Make use of the ground resources of the square, and charge a certain fee to the merchants who temporarily occupy the space under the premise of being legal and convenient for the customers in the community.

3. Save management costs and reduce unnecessary expenses. Strictly control the purchase and expenditure of office supplies.

4. Revise the paid service standard of management office and increase the paid service items.

Annual work plan of property management. Post setting and training plan

This year is the first year of xxx property management company's operation, with two brands (property management company management center) and one team. On the basis of retaining the original function of xxx center, xxx property will eventually go to the market through operation. According to the unified management arrangement of the factory, it is planned that the company will have 37 employees, including 7 managers, who will participate in the training according to the factory training arrangement.

Second, on behalf of the rent, collection plan

According to the entrustment requirements of the property management in the factory area, the xxx building and other property buildings to be built will be rented on behalf of others. It is planned that the rental rate of entrusted houses in xxx building will be over 96% this year, and the rental income will not be less than xx million yuan. Complete the collection and payment of water and electricity heating and expenses as required to ensure the normal operation of the property under its jurisdiction.

III. Income plan (property management fee, rent, agency fee)

This year, the property management fee is xx million yuan, the rent and agency fee is ... one million yuan (... 20%), and another * * is ... in which the property fee and agency fee of xxx building total xx million yuan, and other income is X million yuan.

Fourth, the cost control plan

This year, its expenses will be controlled within xx million yuan (excluding the above-mentioned maintenance expenses ... yuan), and the total salary of personnel including the three funds will be xx million yuan (calculated according to the current 48 people).

2. Self-funded utilities: xx million yuan.

3. Tax: xx million yuan.

4. other xx yuan.

Verb (abbreviation for verb) business expansion and income-generating plan

It is planned that Liangyou Home Economics Service Company will be officially put into operation before the end of February, with an annual income of not less than 20,000 yuan. Organize the establishment of a research group, expand the management scale, designate a person to be responsible, and strive to expand the scale of property management by not less than 5,000 square meters before the end of the year to achieve profitability.

Six, comprehensive management and fire safety work plan

1. Maintain the title of comprehensive management advanced unit in xx District and strive for the title of advanced health unit.

2. The 24th of each month is the inspection day. Organize relevant departments to conduct a comprehensive "four prevention" inspection of buildings, find hidden dangers and rectify them in time to prevent all kinds of accidents to the maximum extent.

3. Complete all the work required by the fire department and the general office.

4.5 In August, organize secondary safety, engineering and sanitation personnel to participate in the use of fire-fighting facilities, and carry out anti-drug publicity and fire-fighting publicity in combination with legal publicity month, anti-drug day and fire-fighting day, at least three times a year.

5. Ensure the public security and fire safety of the property under its jurisdiction, put an end to major public security accidents and all fires.