What are the common questions in the interview of customer service manager?

What are the common questions in the interview of customer service manager?

The interview questions shared below are the most common interview questions for customer service managers. Now I collect them for everyone. I hope everyone can successfully pass the interview in the future.

1. Fill in the blank: (5 points, 65438+ 0 points per space)

1. When you meet your boss and guests, you should greet them first.

2. The customer's request for payment of rent, water and electricity should be filled in the form.

3. The customer service department handles the customer decoration procedures.

4. Contract documents and important notices between foreign-related office buildings and customers shall be written in more than one language.

5. Documents of daily customer management and service should be classified as.

2. Judgment (correct tick, wrong sentence ×)(5 points, 65438+ 0 point for each question)

1. In order to save energy, it is recommended to turn off the lighting of the evacuation stairs after work. ()

2. A customer's employee complains and asks to adjust the air conditioning temperature, and should immediately notify the engineering department to do it. ()

The glass door in the lobby is unmarked, which was accidentally broken by the guest, and the guest should pay compensation. ()

4. The property management company shall clearly point out the existing defects when delivering the house to the owner. ()

5. If the customer defaults on the property management fee for a long time without reason, the property management company can bring a lawsuit. ()

Iii. Multiple-choice questions: (5 points, 65438+ 0 point per grid)

1. Is it a work-related injury if an employee has a traffic accident on his way to work? ()

A. it's B. no

2. If employees do things for customers in their spare time and accidentally cause losses to customers, will the property management company bear the responsibility? ()

A. Undertake B. Not undertake

3. What if the customer forgets to lock the door after work? ()

A. Enter the house for inspection. B. Temporarily lock it with a chain lock. C. Try to inform the customer to come back and lock the door.

4. How to solve employees' strong complaints about customers? ()

A. employees apologize to customers. B. dealing with employees. C. the leader came to apologize.

5. How to deal with the indoor safety hazards that have not been rectified after the customer's written notice? ()

A. take punitive measures B. force it to rectify.

C. report to the government department or file a lawsuit. D. contribute funds to assist in rectification.

Four, multiple-choice questions: (20 points, each correct answer 1 point, wrong answer 1 point)

1, "5A" in the intelligent office building means ()

A. Office intelligence B. Communication intelligence C. Building control intelligence

D. Intelligent information E. Intelligent security F. Intelligent management service

G. Intelligent fire fighting

2, office property management paid services should include ()

A. corridor cleaning B. customer safety C. customer indoor central air conditioning maintenance

D. Customer's indoor cleaning E. Sending mail F. Customer's goods storage

G. indoor rodent control of customers

3, office property management fees should include ()

A. Daily maintenance fee B. Overhaul fee C. Parking fee

D. Public utilities E. Property management insurance F. Remuneration or profit

G. start-up expenses of wuguan company

4. Necessary facilities and equipment for high-rise office buildings ()

A. Handicapped access B. Guest bathroom C. Fire elevator

D. Emergency lighting and air conditioning for staff canteen

G. Parking lot H. Civil air defense basement

5. Which of the following situations should be notified to the customer in advance ()

A. Fire B. Planned power outage C. Service personnel change

D. Adjustment of paid service fees E. Holiday arrangement F. Safety investigation

G. Government inspection

5. Short answer questions: (6 points for each question)

1. After the customer locked the door after work, the property manager found smoke in the room. What should they do?

2. What should I do if the customer asks for compensation for the power outage caused by the building?

3. How do you handle customers' complaints about property management?

4. List the main methods or measures you take to control the annual budget of the department. (Answered by supervisor and manager respectively)

5. The main contents that the customer file should include. (Answered by supervisor and manager respectively)

Sixth, the composition topic:

1. How are you going to communicate with office customers (users)? (15)

2. As a customer service manager of an office building, what should I focus on? (Manager's answer) (20 points)

3. Briefly describe how the customer service supervisor handles customers' complaints about service quality. How to deal with the relationship with employees? (Answered by the supervisor) (20 points)

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