How to use the rule of law thinking and the rule of law to do a good job in letters and visits

Fully implement step-by-step visits in accordance with the law. 2065438+April 2004, the State Bureau for Letters and Calls promulgated the Measures for Further Standardizing the Procedures for Receiving and Handling Letters and Visits and Guiding Visitors to Visit Step by Step according to Law, which clearly stipulated how the petitioners should visit, and how the petition departments and other administrative organs should accept and handle them. After the central government implemented the system of step-by-step visits, the leaders of the provincial party committee and the provincial government explicitly requested that the provincial bureau for letters and calls should pay close attention to research and implementation, do a good job of convergence, refine specific measures, effectively reduce the occurrence of leapfrog visits and abnormal petitions, and promote the continuous improvement of the petition situation in the province. The Provincial Bureau for Letters and Calls has organized relevant personnel from provinces, cities and counties to study in Beijing, Guangdong, Hubei and other places for four times, made full use of Beijing's "one-single-style" work method, repeatedly solicited opinions and suggestions from all parties, and studied and formulated the "Implementation Rules for Visiting Henan Step by Step according to Law", which made detailed provisions on the scope that people should accept, refuse and no longer accept visits in the province, and put forward specific requirements. According to the general idea of "pilot first, then push it away", our province has made great efforts to promote step-by-step visits according to law through various effective forms, such as holding Kaifeng on-site meetings, organizing centralized training, holding press conferences, doing TV interviews, answering reporters' questions in newspapers and radio stations, and printing pocket books and pamphlets, so as to achieve "compacting two responsibility and standardizing two behaviors". "Compacting two responsibility" means compacting the responsibilities of leaders at all levels and functional departments at all levels, and "standardizing two behaviors" means standardizing the petition behavior of petitioners and the work behavior of cadres at all levels, so as to solve a large number of petition problems at the grassroots level. Since June 65438+February last year 1 our province fully implemented the step-by-step visit system according to law, the number of visitors to Beijing province has dropped significantly. Since the beginning of this year, the number of batches and visits by the masses to the province has decreased by 38.4% and 25.6% respectively, and the number of batches and visits to Beijing has decreased even more obviously, with batches and visits decreasing by 44.8% and 59.2% respectively, and the order of letters and visits has continued to improve.

Strictly implement the system of separation of complaints and visits. For some time, litigation and letters and visits crossed, and legal treatment and extrajudicial settlement coexisted, which not only damaged judicial authority, but also affected the normal order of letters and visits. Separating litigation from letters and visits is conducive to safeguarding the national legal authority and the rule of law ecology, safeguarding the legitimate rights and interests of the masses actively, stably and sustainably, and promoting the healthy and orderly development of letters and visits. On February 20 13, the Central Committee successively issued Opinions on Handling Letters and Visits Involving Law and Litigation (No.26 of the Central Committee [2065438+03]) and Opinions on Innovating Mass Work Methods to Solve Outstanding Problems in Letters and Visits (No.27 of the Central Committee [2065438+03]). Since 20 14, the provincial bureau of letters and calls has actively cooperated with the provincial political and legal departments and conscientiously implemented the spirit of the reform of the central government's letters and visits related to law and litigation. Political and legal organs, in combination with the actual situation in our province, formulated and promulgated nine institutional measures, including the Implementation Opinions on Handling Law-related Letters and Visits in Henan Province, which ensured the effective development of law-related letters and visits. For example, formulate measures to separate complaints from visits, establish a system of citation, and the masses "sit in the right place", which belongs to letters and visits and belongs to the judiciary; Establish an open and handover system, who cares who doesn't give excuses and who doesn't care who doesn't give space for intervention; Establish a transformation assistance system, follow up psychological correction and difficult assistance, and guide petitioners to return to normal life; Establish and improve the system of joint visits and separate window visits by political and legal organs at all levels, effectively solve the problems of poor entrance, idle procedures and poor export, and promote the resolution of letters and visits involving laws and lawsuits involving the vital interests of the people. In practical work, the Provincial Bureau for Letters and Calls and the petition departments at all levels insist on giving priority to legal channels, strengthen the authoritative position of law in resolving contradictions, strictly screen and verify the petitions that have been or should be resolved through administrative reconsideration, arbitration, litigation and other legal channels according to law, and patiently educate and guide the petitioners to submit them to the relevant authorities according to law. Actively support the political and legal organs to deal with law-related complaints and petitions, respect the legal conclusions made by the political and legal organs according to law, do a good job in education, guidance, assistance and conflict resolution with relevant functional departments under the unified leadership of the party Committee and government, and strengthen the analysis and research on the separation of complaints and visits. At present, the total number of letters and visits involving law and litigation in the province is decreasing month by month.

Actively promote the "sunshine letters and visits" model. The "Decision" of the Third Plenary Session of the 18th CPC Central Committee clearly put forward: reform the petition system, implement the online petition acceptance system, and improve the mechanism to solve the reasonable demands of the masses on the spot in time. In April of 20 14, the State Bureau for Letters and Calls held a national conference on the construction of online petition information system in Huai 'an, Jiangsu Province, requiring all levels and departments to build a national unified online petition information system based on the Internet, and to incorporate different forms of petitions such as people's visits, letters and visits, online complaints and video interviews into the online petition information system for processing. Realize the work objectives of "three-oriented" (standardization of business process, transparency of processing process and intelligence of statistical analysis) and "three-comprehensive coverage" (full coverage of petition form, workflow and scope of work), realize the inquiry, traceability, supervision and evaluation of the handling process and results, reduce the cost of people's petition and the pain of running around, and be convenient, fast and sunny. Carrying out "sunshine letters and visits" in an all-round way is a popular project that conforms to the interests of the masses, conforms to the development of the information society and has great potential. Since the beginning of this year, we have focused on four things in the promotion: First, we have done a good job in the construction and application of a comprehensive platform for online petition information systems in the province. Invest in building a comprehensive platform for online petition information in the province, complete the migration of more than 10,000 pieces of information system data since 2007, and code nearly 8,000 administrative organs and directly affiliated functional departments in cities, counties and townships in the province. In March this year, the 15 module in the new system was successfully docked with the State Bureau of Letters and Calls, and the online circulation of letters and visits was realized. In order to ensure the smooth operation of online letters and visits, after the Spring Festival, the Provincial Letters and Calls Bureau held four training courses on the application of the new system, training more than 6,700 business backbones, all of which were in operation. In order to ensure the smooth operation of online letters and visits, on the basis of extensively soliciting opinions from all parties, in the name of the joint meeting of letters and visits in Henan Province, the work standard for handling online letters and visits in Henan Province was studied and formulated, covering the business work of handling letters and visits, online complaints, supervision and supervision, review and review, etc., which meets the requirements of online letters and visits information system and continuously improves the standardization and legalization level of letters and visits in the province. Second, continue to broaden channels for letters and visits. Improve the green post, online letters and visits, telephone interviews, video interviews, city (county) long hotline, letters and visits institutions and other practices. Guide the masses to reflect their demands and solve problems at the grassroots level in the form of letters, telephone calls, videos and mobile phone text messages. At the same time, we will further promote the implementation of the system of receiving visits from leading cadres and reading and approving letters from the masses, pay attention to the exemplary role of party and government leaders, and concentrate on solving outstanding problems in letters and visits. The third is to comprehensively promote the evaluation of people's satisfaction. All the petitions registered and accepted by the national petition information system for the first time will be included in the scope of mass satisfaction evaluation. Through business communication, special supervision, annual evaluation and other measures, we urge the petition departments at all levels and relevant responsible units to effectively improve the timely acceptance rate and timely handling rate of petitions, and force all levels to strictly implement their responsibilities, solve every mass appeal in a timely and on-the-spot manner, and continuously improve the satisfaction of the masses. The fourth is to establish and improve the people's suggestion collection system. Effectively strengthen supervision and guidance, promote relevant departments at all levels to conscientiously implement the "Henan Province Solicit Suggestions from the Masses", innovate the collection methods, broaden the collection channels, and improve the working mechanism, so as to provide useful reference for the party committees and governments to better gather people's wisdom and make scientific decisions.

Coordinate and solve the backlog of difficult letters and visits. The leaders of the provincial party committee and government attach great importance to solving the backlog of difficult letters and visits. In April last year, combined with the Party's mass line education practice, the General Office of the Provincial Party Committee and the General Office of the Provincial Government issued the Opinions on Implementing the Provincial Leaders' Package to Solve the Problem of Letters and Visits (Yu Ban [2065438+04] No.8), which put forward specific requirements for the provincial leaders' package. The Provincial Letters and Calls Bureau continued to promote the implementation of the leadership package system, urged and guided the letters and visits departments at all levels, insisted on regularly screening some key and difficult letters and visits cases, and handed them over to local party and government leaders for subcontracting, clarified the responsible leaders and solutions on a case-by-case basis, and strived to promote the realization of "closing the case and stopping the lawsuit", effectively reducing the backlog of letters and visits. According to statistics, in 20 14, provincial leaders took the lead in solving "three spans and three separations" cases 156 cases, which led city and county leaders to solve cases 13424 cases, with a settlement rate of 93.2%. In particular, in order to promote Henan's implementation of the rectification opinions of the Central Leading Group for Inspection Work, the Provincial Bureau for Letters and Calls effectively played a supervisory role and promoted the resolution of more than 26,000 letters and visits. Due to the obvious effect of resolving the backlog, the people's satisfaction with the petition department reached 76.8%, ranking fourth in the country; Satisfaction with functional departments reached 57.7%, ranking fifth in the country. On June 5438+065438+ 10 last year, when the General Office of the Central Committee made an unannounced visit to Henan, it fully affirmed the work of the petition department to resolve the backlog.

Improve and perfect the termination mechanism according to law. Improve and strengthen the review of letters and visits. Conscientiously implement the spirit of "Opinions of the State Bureau for Letters and Calls on Improving the Review of Letters and Calls" and "Opinions of Our Province on Further Unblocking Letters and Calls Channels and Strengthening the Review of Letters and Calls" (Fu [2065438+04] No.2), adapt to the new situation and new tasks after the full implementation of the step-by-step visit system, further improve the mechanism, optimize the process, standardize procedures, strengthen responsibilities, realize the orderly termination and withdrawal of letters and calls, and minimize the backlog of letters and calls. Further unblock the channels for review and review, standardize the scope of acceptance, timely incorporate qualified letters and visits into the review and review procedures, and make legal, objective and fair conclusions. Constantly improve the authority of review and review, establish a provincial-level review and review case expert database, effectively strengthen the review and review guidance, strengthen the function of honest and clean government and error correction, and conduct review and review by means of public hearing and consultation on difficult and complicated letters and visits, so as to improve the transparency and credibility of work. Since 20 14, 2990 cases of letters and visits have been closed in the province, effectively reducing the stock of letters and visits.

Reform the accountability mechanism of assessment and evaluation. According to the State Council's Regulations on Letters and Calls, the Opinions of the State Council of China on Innovating Mass Work Methods to Solve Outstanding Problems in Letters and Calls (No.27 of the State Council [2065438+03]) and other policies and regulations, as well as the Measures for the Assessment of Letters and Calls and the Detailed Rules for the Assessment and Scoring of the State Bureau for Letters and Calls, we will revise and improve the assessment methods for the annual responsibility targets of letters and calls in our province according to laws and regulations, and scientifically and reasonably set assessment items and indicators. Highlight the timely acceptance rate, timely completion rate and the satisfaction rate of the masses, improve the scientificity, objectivity and credibility of the assessment, establish a correct orientation, compact the responsibilities step by step, and promote all localities and departments to focus on solving problems and resolving contradictions in a timely manner. Pay attention to the application of assessment results, insist on giving praise and encouragement to the places with good work results, and coordinate and promote the relevant localities and departments to implement accountability for the places with poor work results in informed criticism and the places that have caused major letters and visits and affected social stability due to inadequate work implementation.

Effectively strengthen the publicity of the rule of law in letters and visits. In view of the continuous reform and innovation of the current petition work, some cadres pay insufficient attention to the petition work, which is not suitable for the new situation of the rule of law, and a few petitioners "don't believe in the law". They continue to do a good job in publicity and education activities such as the State Council and the Central Committee's No.5 document "Petition Regulations", and insist on setting May every year as the centralized publicity month of the Petition Regulations. For example, on April 8 this year, the Provincial Bureau of Letters and Calls issued the Notice on Carrying out the Centralized Publicity Activities for the Revision and Implementation of the Regulations on Letters and Calls/the 0/0 Anniversary of KLOC, requiring all relevant departments in various localities to give full play to the advantages of radio, television, newspapers, online media and other media, and publicize the legal system through government websites, newspaper columns, radio and television, SMS, WeChat and other carriers. By holding a press conference, answering reporters' questions, conducting TV interviews, sending propaganda vehicles, setting up information desks, issuing clear cards, organizing knowledge contests, performing cultural performances, sending caravans and other forms, we will publicize the Regulations on Letters and Visits and other relevant laws and regulations through various channels and fields, and strive to be a household name and be observed by everyone. Especially since the beginning of this year, the Provincial Letters and Calls Bureau and the provincial TV station have jointly organized the theme column of people's letters and visits. By selecting positive and negative typical cases to publicly report the reconciliation process, and adopting the methods of expert mediation and case presentation, we will educate and guide the broad masses of cadres and people to make letters and visits according to law, which will be broadcast once a week. Up to now, eight issues have been produced and broadcast, which has enhanced the supervision, interaction and understanding of letters and visits from all walks of life, narrowed the distance, shaped the image and achieved good social effects.

In short, from the height of comprehensively promoting the rule of law in the province, we should thoroughly implement the relevant decision-making arrangements of the Central Committee and the Provincial Party Committee on the reform of the petition work system, conscientiously implement the requirements of "three strictness and three realities", keep in mind the purpose, be pragmatic, work hard, innovate, adhere to the rule of law thinking to lead the reform of the petition work system, solve contradictions and problems with the rule of law thinking, guide the masses to express their demands with the rule of law consciousness, and strive to improve the ability and level of doing a good job in petition work according to law and safeguard the rights of the masses.