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How to establish team cohesion
How to establish team cohesion
1, advocate a correct value within the team;
2. Always work with your team members;
3. Talk to them more about the present, how to approach the present ideal and talk about the future;
4. Encourage our team members to see their progress;
5. Let every team member always have a good mood;
6, form a team as a whole * * * with the enemy. Significance of enterprise internal training course: 2 1 century, with the increasingly fierce market competition, modern enterprises put more emphasis on developing team spirit, establishing group consciousness, responding quickly to customer needs and improving work efficiency.
How to establish team cohesion
1, so that employees can clearly define the team goals.
Tell every team member the team goals accurately from the first day of employment. Where is our store in the company at present? What are our strengths? What are our performance indicators (monthly, quarterly, annual)? What are your job responsibilities in this position? What is the standard of excellence? What are the eligibility criteria?
Most employees have just arrived in a new company and are full of enthusiasm and longing. Most of them are holding a good wish to do a good job and get the appreciation of the leaders. If leaders can't guide them, they often don't know how to do it, let alone how to do it well. When he does things according to his own ideas, he is likely to be inconsistent with the standards required by the leaders, and then get criticism and complaints. What's next? Isn't the positive performance of employees frustrated?
Store management will inevitably encounter various problems and difficulties. Only when every employee understands the team's goals will he not be discouraged and give up when encountering problems, and actively seek solutions.
2. Cultivate the team spirit of employees.
There are countless ants living in the grasslands of South America. Whenever the weather is very hot in summer, the grass on the hillside often catches fire suddenly. I saw that the fire was extremely rapid and getting bigger and bigger, and the ants were forced back by the raging fire. The encirclement of the fire is getting smaller and smaller, and the ants gradually have no way to escape.
At this time, something unexpected happened: I saw the ants gathered together quickly and closely, and then the ants rolled up and rushed to the sea of fire. The big black ant colony was soon burned into a fireball, making a crackling sound, but the fireball still rolled outward. ...
The fireball finally rolled out of the fire, and the ants living outside the fireball were burned to death, but more ants survived. This is how ants in South America reproduce.
What is this? This is team spirit. Dedicated to team goals and the spirit of sacrificing personal interests.
Another meaning of team spirit is that the whole is greater than the sum of its parts. Team goals and store performance are achieved by every employee in the store, and it is difficult to achieve them by any employee alone. Therefore, as a store manager, we must cultivate employees' team consciousness, care for each other, help each other, encourage each other, unite and cooperate, and work hard for the same goal.
3. Pay attention to the personal development of employees.
Retail enterprises should establish career development plans for their employees, so that each employee can know his own development space in the company. This is also the best way to reduce employee turnover.
4. Appropriate authorization
The manager authorizes the competent and skilled employees, on the one hand, it can stimulate the enthusiasm of employees and make them feel a sense of accomplishment. On the other hand, authorization also frees the store manager from busy trivial matters and focuses on more important things, which improves work efficiency. Of course, we should also pay attention to reasonable authorization.
5. Communicate with employees frequently.
After employees enter the enterprise, they will face different problems in different periods. Every employee will encounter various problems in his work and life because of his own background. As a store manager, you should have a keen sense of smell and observation ability, find problems in time, communicate with employees in time, and avoid employees affecting your work. Dealing with problems in time can not only enhance the trust of employees, but also increase your prestige and influence in the team.
6. Pay attention to staff training.
Excellent retail enterprises attach importance to employee training. Employees will be grateful to the enterprises that have invested in their own training and will work harder to repay the enterprises. On the other hand, after training, the professional skills and comprehensive ability of employees have been improved, which helps them improve their work efficiency and work more easily, and promotes the promotion and development of stores and enterprises. However, some business owners are afraid of leaving their employees after training, or are unwilling to train them. This is a very narrow idea. Can you teach the most advanced management ideas and methods to middle managers? Can you teach effective sales skills and customer service methods to grassroots employees? If you can't do it yourself, but don't want to invest manpower and material resources to train employees, can your enterprise become bigger and stronger?
The training speed of Wal-Mart employees is equal to the opening speed. Wal-Mart Business School's training for employees at all levels is very systematic and requires a lot of manpower and material resources. Didn't they consider the return on investment? Facts tell us that you will get the greatest return by training employees.
How to establish team cohesion
First, strengthen the construction of party branches. Play the role of fortress
2 1 century is an era of team supremacy. All undertakings will be team undertakings. This requires a kind of team cohesion, as the lyrics say, "Unity is strength". Unity is a kind of mind, tolerance, consciousness and character. Only by having a team with strong centripetal force, strong cohesion and strong fighting capacity can we bring out a team of workers with tenacious style. We regard branch construction as the basis of the "three basics" work. Party member cadres strengthened party member consciousness and service consciousness by signing a letter of commitment and revisiting the pledge of joining the Party. At work, party member cadres must set an example for the team members, constantly improve the comprehensive quality of the management office with the Party branch as the core, and enhance the team style. With the study and practice of Scientific Outlook on Development activities as the carrier, the Party branch has fully implemented the "Five Norms" around the "Five Good" goal, and actively carried out the construction of party member's responsibility culture, which has educated party member cadres and improved their work style. Focus on striving for excellence, conscientiously implement the GOM standard of the Party branch, and do a good job in building party member and the contingent of cadres. In the process of "double happiness", party member showed his responsibility, identity and commitment, and established a good image of party member cadres. Adhere to "two unifications, three timeliness and four noes" in practical work. That is, party member cadres should unify their thinking in implementing resolutions and dealing with key and difficult issues in production and operation, and party member cadres should unify their understanding: party member cadres should communicate their differences in time, help them in time when they encounter difficulties, and remedy their mistakes in time; Team members should not argue about the size of power, the right or wrong of small things, honor and responsibility. Thus, it won the trust of the workers and staff, the cohesion and fighting capacity of the team were constantly enhanced, and the vanguard and exemplary role of the Party branch and party member was fully exerted. When Typhoon Harvey hit on 20 12, there were many trees in Wang Yang ... Facing the danger, the team members rushed to the community scene at the first time to clean up the rain nose, set up safety signs and check the disaster situation: Master Zhang Jiguang and old party member Kong took the initiative to come to the community to deal with fallen trees, obstacles that affected residents' travel and stagnant water in the corridor, regardless of the wind and rain. Due to the timely treatment, no safety accidents were caused, and at the same time, the losses of residents were minimized and the normal life of residents in the community was maintained.
The management office has 42 employees. Due to the differences in values, personalities and ways of dealing with people, members are prone to various conflicts and interpersonal tensions. Our party branch plays the role of fighting fortress in time. Club members discuss EAP knowledge with grass-roots employees in time, guide team members to adjust their mentality, accurately position their roles, combine personal goals with work goals, clarify what they want to do and how to do it, pay attention to humanistic care and psychological counseling, truly care for and care for employees, improve their happiness index, promote their physical and mental health, and further enhance the cohesion and combat effectiveness of the team.
Second, pay attention to education and guidance. Condense the positive energy of service
Master Zhu of our Xianhe Residential Property Company was elected as an "award-winning person" by virtue of his good moral character, progressive spirit, excellent style and touching stories one after another. His life creed of "I would rather trouble myself a thousand times than bring any inconvenience to the residents", "Do the little things well, do the good things old" and keep the sunshine mentality of "happy work", which is especially worth learning. We combine the study of Zhu Yuanzhang's advanced deeds with our daily work. Advanced is around us, and the power of example is infinite. Through the improvement and progress bit by bit, it is a "beautiful precedent" and transmits positive energy for the beauty of cranes. Positive energy can better guide people's behavior. In order to strengthen employees' feelings and improve the tacit understanding of mutual cooperation, the management office has carried out tug-of-war, skipping rope, yangko, drumming, stage play, summer party, running forward as one, and other activities. Through these activities, the feelings among members of the management office have been strengthened, and the ability of teamwork and observation has been improved to varying degrees. For employees who really have difficulties in life, we organize people to make friends, engage in domestic service, clean up, send medicine to doctors, and send the warmth of the management office to their homes. All these make grass-roots employees feel the warmth of the big family of "China people".
Third, cultivate team vision. Enhance team awareness
The collection rate of property fees and the satisfaction rate of residents are important indicators to test the quality of property services. The management department takes these two indicators as the main line of work, takes "serving oilfield production and employees" as its own responsibility, sincerely serves and fully provides quality property services. Long-term goal of the team: to provide first-class service and create a harmonious demonstration community; Service tenet of management office: Service depends on us, and satisfaction lies in China. Guide team members to do their duty and try their best to achieve the objectives of the management office. Emphasize people-oriented, stimulate people's enthusiasm, guide employees to develop in a good value direction, and make greater contributions to the enterprise. According to Maslow's theory, everyone has the consciousness and ability to pursue self-worth. Therefore, in our work, we can effectively combine the enterprise's values, team goals and employees' personal development pursuit, so as to combine the development of management office with personal growth and progress and improve cohesion. Carry out group activities from time to time to gather people's hearts with activities. The maintenance of the "Red Ribbon" of Tongji Riverside Landscape in Xianhe Community, the voluntary labor of party member Dedication Day, the campaign of community environmental management, the road dredging in peak period, and the communication with residents in the "Six Chaos Control" all have our team. While these activities are going on, the cohesion and centripetal force of employees are also enhanced, because only by working together with one heart and one mind can we overcome difficulties.
Fourth, strengthen study and training. Improve the skills and quality of employees.
Only by constantly enriching your learning team can you create better performance in the developing society. Property service is an ordinary job and does not require special professional and technical knowledge. As far as learning attitude is concerned, most employees have no awareness of active learning. They are more satisfied with their own inherent knowledge and experience, but unconsciously absorb new knowledge or actively study horizontally. Faced with this situation, we communicate with employees in time, evaluate the winners by means of technology competition, labor competition and owner appraisal, and give special rewards to encourage employees to love learning, service and competition technology. Starting with strengthening the sense of responsibility and service of cadres and workers, we will carry out in-depth discussion activities on "building a highly responsible and respected enterprise" and "emancipating the mind, changing ideas, recognizing the potential and promoting scientific development", and educate and guide all employees to establish the concept that "every job is a product, every post is a window and every window should be excellent". Strengthen the skills training of employees, and adopt the methods of combining centralized training with individual learning, combining theoretical learning with practical training, and combining on-the-job training with continuing learning to effectively improve the pertinence and practicality of training. In terms of training methods, we constantly innovate training modes to stimulate employees' enthusiasm for learning. Through the forms of "one question a day, one practice a week, and one exam a month", the skills of operators have been effectively improved, and a dedicated, conscientious and skilled staff team has been created, and "technical experts" such as Zhang Yuanyuan, Li Jibo and Yanwu have emerged, and the service level of community management offices has been continuously improved.
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