Select three model essays about the working experience of after-sales assistants.

Select three model essays about the working experience of after-sales assistants.

After-sales service is a kind of service after the product is sold, which is related to the follow-up maintenance and improvement of the company's products and is an important platform to enhance communication with customers. The following is my working experience as an after-sales assistant. I hope you like it.

Working experience of after-sales assistant

I think that only through constant efforts and struggles can a person overcome his shortcomings, surpass himself and realize his ideals and the value of life.

Under the leadership of the company's general manager, I am responsible for answering telephone business, demanding myself with high standards, constantly learning, assiduously pursuing, strengthening my own quality and self-cultivation, improving my own ability and doing a good job in customer service. Although there are many places where my work is not in place, I will faithfully perform my duties in the future work, constantly check and reflect on myself, constantly forge ahead, and devote myself wholeheartedly to various work practices. What is my belief? As long as you are competent for your job, you are competent. ?

I. The main work report for this month is as follows.

1, always remember that customer satisfaction comes first before going to work every day; B the customer is always right; If the customer is wrong, still remember that the customer is always right.

2. Closely track the vehicle's driving position, so as to optimize the service to customers and let customers check the location of goods anytime and anywhere.

We can always give our guests an accurate answer at the first time. Don't be disappointed.

3. The goods can reach customers on time, check the goods in transit in time, and try not to let customers.

Call to rush the goods.

4. Report the damage of the goods, so that the courier company can know the situation of the goods at the first time.

Class five will count the goods in the warehouse.

6, a phone call is related to our performance, make phone records, customer information records.

Looking back on the previous work, I feel that there are gains and losses, and the shortcomings are mainly manifested in the following aspects: First, in the work, the working methods are simple, not comprehensive and meticulous, and not calm enough. Secondly, the ability to answer customers' calls needs to be further improved. In addition to these shortcomings, the next step needs to be overcome and improved. Therefore, in the next step, I will learn management and work experience from leaders and other colleagues with an open mind, learn good working methods, study hard and improve my own quality. It is necessary to further study relevant theoretical knowledge, combine practical experience, effectively complete various task indicators, be handy in work, and have the ability to control the overall situation. Strengthen professionalism and sense of responsibility. Caring and caring for colleagues, we are a strong group, and we can certainly do better and best. I can do it. Backstage should have the most basic qualities: strong professionalism and sense of responsibility.

Please criticize and correct the above report, welcome to give me more valuable opinions on my work, and take this opportunity to express my sincere thanks to the leaders who have been caring, supporting and helping me.

Second, the extended reading of the monthly work summary of the company's customer service staff? Matters needing attention in writing work summary

1. Make full use of materials before summarizing. It is best to listen to the opinions of all parties in different forms, understand the relevant situation, or put forward the ideas and intentions of summing up and discuss with the cadres and the masses in all aspects. We must avoid giving opinions from leaders and find facts among the masses.

2. Seek truth from facts, do not exaggerate achievements, do not narrow shortcomings, and do not resort to deceit. This is the basis of analysis and learning lessons.

3. Clear organization. The summary is written for people to see. If it is not clear, people will not understand it, and even if they do, they don't know why, so the purpose of summary will not be achieved.

4. Be tailored and appropriate. Materials are essential and phenomenal; There are important things and minor things, so when writing, we should go to the weeds and save the essence. The problems in the summary should be divided into primary and secondary, detailed, detailed and abbreviated.

5. The specific writing method of summary can be discussed first, then the first draft is written by a special person, and then the revision is discussed. It is best for the headmaster to write it, or to preside over the discussion, drafting and revision in person.

Working experience of after-sales assistant

Just arrived at the property, the main value is the national property group, should be able to broaden their horizons and establish the concept of big property. Secondly, it is close to the school and convenient to go back to school. Try to take care of it! It's really beautiful to walk back to school after school to feel the atmosphere, especially for the girls in Finance College.

The community is also called the civil servant community, and there are many teachers in it. The working atmosphere is quite harmonious. The customer service work here is much more complicated than I expected. I may not have been in charge of the internship alone before. Now I must take responsibility for everything I say and try to deal with the problem by myself. My work has been frustrated these two days. I really know nothing about business and engineering. I dare not say that I am a professional, but I am very competent as a security guard myself. Give yourself a month to get familiar with all the business and be an excellent property assistant.

The development and construction unit of the community is one, and the property is another. It seems that property companies get projects by exploring the market, but the management cost of such projects is relatively high, and there are many things that need to be coordinated with developers. Developers and builders are like a family, so it is difficult to guarantee the quality of the project here. If developers are powerful real estate enterprises, this problem can be avoided. Considering the possibility of developing the Inner Mongolia market, it is indeed possible to evaluate the profit, but the premise is good management. I hope our team can finish this task well.

Realistically speaking, the ability of the manager in charge of the property management office is really not comparable to that of Hohhot, and it is also very independent! However, the corporate culture is weak and the service awareness of grassroots employees is not strong! Every enterprise has its own best place. For example, Renhe Property is also an excellent property enterprise in Inner Mongolia, with perfect management system and high service quality.

Working experience of after-sales assistant

I joined the township customer service center as a personnel assistant on August 8, 2008, and I have been working here for almost four months. Now I will report my work since I joined the company to the leader:

I. Main achievements and shortcomings in 200 1 year

(A) to do a good job in talent foundation.

The first job I came into contact with was personnel recruitment. Because the recruitment market in Xinxiang is relatively limited, we mainly focus on online recruitment, regularly update the recruitment information we posted online, and go to the talent market to participate in on-site recruitment according to the recruitment time in Xinxiang talent market. We screen each position according to the company's entry criteria and inform them of interview, approval, approval and employment. After employees are employed, we will conduct induction training for new employees according to the work arrangements of various departments, and give feedback during each training to continuously improve our training content. In addition, various trainings provided by Zhengzhou Branch greatly improved the knowledge and professional level of employees.

(B) improve the management of personnel files

I will sort out the information of employees on a monthly basis and analyze the situation of employees in various departments. According to the company's post establishment, I will make statistics on the number of employees in the whole company, the number of new employees, the number of resignees, the number of people who need to recruit, the number of people who need to sign contracts, the total number of people in various departments, the number of people who need to become regular employees and the accountability for dereliction of duty this month. And according to the requirements of the group, report the project roster every month and update the personnel situation in time. Because the handover work was not done well when I first took over the personnel, the roster personnel could not compare, and it took a long time for the human resources Commissioner of Zhengzhou Branch to get on the list. From then on, I understood that personnel work should not be sloppy, because the loss caused by a little negligence to employees is irreparable.

(c) Mechanisms to protect employees' welfare

I started to cooperate with the real estate administrative staff to complete the social security account opening and employee enrollment in Xinxiang Company on June 5438+065438+ 10. Because I have never been exposed to social insurance before, I was quite confused at first. I thought about giving up social insurance, but I know I have to do this job well, so I often go back and forth between the social security bureau and the office. From being ignorant of social insurance to having a little knowledge, and then having to master basic knowledge and processes, through my unremitting efforts, I finally opened a social security account in Xinxiang and handled employee insurance one after another. Next, we need to spend more time learning social insurance knowledge in order to do this job well and serve employees.

(four) standardize the administrative work flow.

While working as a personnel assistant, I also do some office administration work. For example, the arrangement of daily regular meetings, assisting various departments to carry out training as planned, and organizing and coordinating some activities. Through these daily work, I not only enriched the work content, but also exercised my coordination and organization ability.

I am lucky to be able to participate in the on-the-job training organized by the group. Through systematic study, I am a novice who has just started and benefited a lot. After I came back from Zhengzhou, I began to organize the work systematically, but there are still some shortcomings. In September, Zhengzhou Supervision Office inspected our Xinxiang project, and put forward the places that need to be rectified according to the work I was responsible for. With the guidance of the supervision office and the cooperation of my colleagues, it took me a month to standardize and systematize my work. I found that only by clearing up my work ideas first can I work more effectively and efficiently. For example, Zhengzhou biography documents filing, weekly summary, monthly summary, meeting minutes, training minutes and other documents. This is a work that needs to be accumulated over time. Only by classifying and saving the documents that need to be signed and filed every time can we ensure the consistency and effectiveness of the work.

In the past four months, although some achievements have been made, there are still many shortcomings:

Because of my inexperience and carelessness, I always make some small mistakes in my work and don't consider things comprehensively enough, so I need to be more careful and earnest in my future work and life to ensure that I can reduce mistakes in my work.