What do you mean by four guarantees and one guarantee?

Four guarantees and one service refers to four guarantees and one service, which mainly refers to security, cleaning, green protection, warranty and customer service center.

1. security services: security services mainly include public security, fire fighting and vehicle management in residential quarters, maintaining the normal living order in the quarters and ensuring the personal and property safety of the owners.

2. Cleaning service: Cleaning service mainly includes the cleaning and care of public areas such as roads and corridors in the community, and the unified cleaning of domestic garbage in the community to ensure the cleanliness of public areas.

3. Green protection services: Green protection services mainly include environmental greening work in public areas of residential areas, such as greening and maintenance of garden flowers and plants in public areas of residential areas, fertilization and disinfection.

4. Warranty service: Warranty service mainly includes the daily operation, maintenance and repair of residential buildings, elevators, power supply, water supply and other parts, equipment and facilities to eliminate hidden dangers and ensure the normal operation of public facilities and equipment.

5. Customer service: Customer service is mainly responsible for handling the owner's consultation, repair report, complaints and other matters, providing various services to the owner in time, and solving problems for the owner within the scope of duties.

accessorial service

1. On-site maintenance: provide maintenance and replacement services for furniture, household appliances and other facilities and equipment in the owner's home.

2. Housekeeping service: provide house cleaning, household appliances cleaning, clothes cleaning and other services for the owner's indoor area.

3. Old-age care: on behalf of the owner, hire hourly workers or home care workers to provide services such as sending patients to hospital, medical treatment and medicine feeding.

4. Group purchase service: provide group purchase service for owners, including daily necessities, fresh fruits, leisure snacks, household appliances, etc.

5. Neighborhood canteen: build a neighborhood canteen, provide lunch or dinner for the owner and deliver it to the door.

6. Value-added services: In order to improve the quality of life of the owners, in addition to the regular property services stipulated in the property service contract, the property management company can also provide additional value-added services for the owners and charge fees according to the actual situation.