Job responsibilities of property manager

Duties of property manager 1 1, responsible for door-to-door follow-up in the area under its jurisdiction and keeping abreast of the owner's information to facilitate the next work;

2, responsible for the owner's reception, maintenance, consultation, answer and complaint handling and business relationship maintenance, responsible for collecting and feeding back the normal home needs of special households;

3. Responsible for the collection and collection of property fees of the owners;

4, daily patrol area of responsibility, focus on checking all kinds of unsafe hidden dangers, found the problem carefully recorded, and notify the relevant departments;

5. Communicate with the customer service front desk in time, follow up the owner's needs in the responsible area, and ensure the timely solution of the owner's problems.

Responsibilities of Property Manager 2 1, strictly abide by the Company's Professional Code and various management rules and regulations.

2. Collect the telephone bill on time every month.

3. Make a monthly cash book report at the end of each month.

4. Collect water, electricity, hot water, gas, cable TV and management fees on time every quarter.

5. Collect the heating fee on time every year.

6. Check the cash, owner's expenses and other books on time.

7, according to the provisions, daily cash to the finance department.

8, check the safety of the safe before work every day, garbled safe.

9. Standardize answering the phone, keep daily work records, and notify relevant personnel for handling.

10, go out.

1 1. Accept customer complaints, listen to residents' opinions and suggestions, and report to relevant departments in time.

12, keep abreast of the changes of residents in the community and communicate information with relevant departments.

13. Assist in household registration management and foreign population registration.

14, urging dog-raising customers to apply for dog-raising licenses in time. Complete other temporary tasks assigned by department manager and company leaders.

Responsibilities of the property manager 3 1. Be responsible for receiving the application, complaint and follow-up visit of the owner of this unit to ensure that the problems raised by the owner are solved in time;

2. Be responsible for the collection of property management fees of all business households in this unit to ensure the realization of established business indicators;

3. Be responsible for the data collection and daily maintenance of the business households of this unit, and ensure that the data of the business households are complete and the information is updated in time;

4. Track the maintenance and elimination of the area under its jurisdiction, and pay a return visit to the owner to ensure that the customer satisfaction meets the company's development goals;

5. Keep in touch with the owner, visit the owner regularly and solicit opinions, complete the owner satisfaction survey, and follow up with other departments to ensure a long-term good relationship with the owner;

6. Coordinate, organize, supervise and follow up all kinds of service activities of the management office to ensure that customer service needs are met;

7. Complete other tasks assigned by the leader.

Duties of Property Housekeeper Chapter IV carries out daily customer service work, including: receiving consultation, handling business, accepting reports, urging fees, etc.

Responsible for customer communication, tracking and coordinating complaints within the jurisdiction, and controlling complaints.

Implement customer satisfaction evaluation, obtain customer demand, and put forward suggestions and measures for improvement and innovation.

Responsible for the publicity and implementation of the project business.

Responsible for the check-in and decoration procedures of the community.

Carry out daily inspection on the facilities, equipment, environment, appearance and decoration of the community, and feed back the problems found in the inspection to relevant departments for rectification.

Establish, sort out, improve and classify the owner's files and materials.

Assist the Engineering Management Department in decoration management and supervision.

Visit the owners regularly to understand the service demand, continuously improve the service level and quality, and organize community cultural activities regularly.

Conduct owner satisfaction survey.

Responsibilities of Property Manager Chapter 5: Provide consultation for customers and assist them in handling various property procedures;

Maintain the customer relationship within the jurisdiction and provide targeted services according to the individual needs of customers;

Carry out collection according to the project collection plan and complete the monthly collection index;

According to the project business plan, complete the monthly business indicators;

Responsible for the establishment/collection/sorting/filing of customer data;

Complete other tasks assigned by the customer service supervisor.

Responsibilities of the property manager 6 1. Receive calls and complaints from owners, register, follow up, implement and give feedback in time;

2, responsible for patrol inspection management area of facilities, equipment, safety and greening;

3, responsible for the management of various expenses in the region, and provide various reports to the higher authorities on time;

4, in accordance with the provisions, do a good job of daily self-inspection management, accept the supervision and inspection of superiors;

5, complete other work assigned by the leadership.

Responsibilities of the property manager 7 1. Strictly abide by the management rules and regulations of the company's professional code.

2, fully responsible for the work of this department.

3. Be responsible for the work arrangement of this department, and supervise, inspect and assess the work of employees in this department.

4. Coordinate with relevant departments.

5. Make the work plan and summary on time.

6. Hold regular working meetings.

7. Complete other tasks assigned by the general manager and other leaders of the company.

8. Responsible for planning, organizing and summarizing community activities.

9. Receive customers' visits.

10, responsible for checking the daily work of the administrator and giving specific guidance to the administrator's work.

1 1, responsible for supervising and inspecting the charging work of all management levels and counting the arrears in the whole region.

12, report the problems that are difficult to solve in daily work to the department manager in time.

Customer service front desk clerk

1, strictly abide by the Company's Professional Code and various management rules and regulations.

2. Enter the application process of the owner, motor vehicle pass, bus pass and encrypted channel, and answer the relevant questions raised by the owner.

3. Handle decoration formalities for customers, handle temporary passes for decoration personnel, issue decoration management regulations to customers, and answer related decoration questions at the same time, and ask maintenance service personnel to approve decoration applications and refund after decoration.

4. Handle telephone installation procedures and various telephone services on behalf of customers.

5. Handle dog-raising license and temporary residence permit for customers.

6. Subscribe to newspapers and magazines on behalf of customers, and be responsible for receiving and distributing newspapers, magazines and letters.

7. Rent out houses for customers and rent out vacant houses for developers.

8. Be responsible for printing, distributing and archiving the notices to customers.

9. At the request of customers, issue relevant certificates for customers in accordance with relevant regulations.

10, carefully complete the daily work record as required.

1 1. Answer all kinds of questions and inquiries raised by customers at any time and report to the department manager in time.

12. Complete other tasks assigned by department managers and company leaders.

Responsibilities of the property manager 8 1. Check the buildings in the responsible area every day and pay attention to the quality environment on site;

2. Responsible for receiving customers' visits, accepting customers' opinions and suggestions in the responsible area, and timely implementing rectification and reply;

3. Handle customer complaints, record and follow up the results, and maintain the owner relationship;

4. Responsible for the property management fees of residents in this area;

5. Conduct regular customer interviews and satisfaction surveys as planned;

6. Track the renovation progress of customers in the region and report the problems to be solved to the property service center in time;

7. Assist in community cultural activities.

The responsibilities of a property manager 9 1. Accept calls and visits from the owner, answer questions raised by the owner and make records.

2. Accept the residents' requests for repair and service, transmit the information to relevant departments and personnel in time, and pay a return visit to the service effect in time.

3. Accept residents' complaints, respond to complaints handling information in time, understand residents' feedback, and make complaints handling records.

4. Daily property front desk service, such as property fee reminder.

Responsibilities of property manager 10 1. Assist the immediate superior to coordinate the internal operation of each department and supervise and inspect the implementation of various rules and regulations;

2. Assist the project property center manager to complete the annual contract target plan.

3, the completion of the project monthly, quarterly and annual main business property management fee service fee collection rate;

4. Complete the annual customer satisfaction index and monthly and quarterly customer satisfaction improvement measures of the project;

5, responsible for urging grid housekeeper to do a good job in building management (including housing and public facilities inspection, decoration procedures, maintenance declaration, supervision and verification), order maintenance management, cleaning management, greening management, engineering maintenance and warranty issues, input system and follow-up work.

5. Hold regular working meetings with the head of tower cleaning department, put forward problems and suggestions for improvement, and be responsible for the implementation of improvement work;

6. Do a good job in statistics, review and summary of all work, and formulate reform suggestions according to the actual work situation and report them to the immediate superior.

Responsibilities of the property manager 1 1 1. Responsible for customer reception, providing customers with good consultation, telephone answering and transfer, information transmission, information registration and classified feedback;

2. Be responsible for accepting customers' telephone complaints, accepting merchants' applications for services such as maintenance, installation and site environment, and following up;

3. Cooperate with related data sending and related summary feedback;

4, responsible for docking with the service center related work;

5. Responsible for water bar service;

6, other work assigned by the leadership.

Duties of property manager 12 1, responsible for the inspection and supervision of environmental sanitation and decoration construction in the jurisdiction, and handle problems in time when found;

2. Distribute regional payment notices and urge management fees and other expenses;

3. Supervise and maintain the building maintenance and facilities and equipment within the jurisdiction;

4. Receive and handle the complaints of the owners in the area, record the complaints and feedback the results in time, and establish and maintain a good customer relationship with the owners;

5. Collect customers' suggestions and opinions on property management, report the property management situation to the competent leader regularly, and follow up in time;

6, responsible for the daily management of the property, to complete the relevant tasks assigned by the department leaders temporarily.

Responsibilities of the property manager 13 1. Master the distribution in the management area and the basic situation of households or units;

2. Answer calls and visits from operators, patiently and meticulously answer questions raised by operators, and make work records;

3. Accept the repair and service requirements of operators, and timely transmit the information to relevant departments and personnel to pay a return visit to the service effect;

4. Accept the decoration application of the operator, assist the operator to handle the relevant formalities, inspect the decoration site, and urge the operator to carry out the decoration project in accordance with the relevant policies and regulations;

5. Accept the complaints of business owners, reply the complaint handling information in time, understand the feedback of business owners, and make a record of complaint handling;

6. Visit the business households in the management area regularly, listen to the opinions and suggestions of the business households on property management services, and report the relevant situation to the competent superiors in time;

7. Assist the customer service supervisor to handle the daily duty affairs, be responsible for the communication, contact and coordination of various professional departments, and deal with problems in time;

8. Patrol the cleanliness, integrity and order of public * * * parts and public * * * facilities and equipment in the management area, and contact relevant professional departments in time to solve the problems found;

9. Assist in the statistics, collection and arrears collection of property management service fees;

10. Manage the housing files and business records.

Responsibilities of the property manager: 14 1, customer visit guidance and reception;

2. Front desk administrative office affairs such as telephone answering, telephone consultation and visit registration;

3. Conduct customer consultation, answer questions, handle customer needs and handle relevant procedures in the customer service center;

4, office environment maintenance, patrol, daily implementation of the front desk area, leisure area, conference room, negotiation area and public * * * channel inspection and supervision;

5. Copying, printing and processing, and charge registration;

6. Customer pass processing and parking space management;

7. Office lease contract management, payment notice management and dunning management;

8. Send and receive documents, newspapers, express delivery and notices;

9. Organize and actively participate in the reception of various opening ceremonies and VIP customer appreciation activities;

10, project investment, reception, exhibition, negotiation terms and other related work.

1 1. Complete the relevant work indicators set by the company and other tasks assigned by the leaders.

Duties of Property Manager 15 Be familiar with the basic information and trends of customers in the responsible area, make regular home visits and establish good relations with customers.

Ensure effective communication between property management companies and customers, handle customer complaints in time and follow up the return visit.

Collect customers' opinions and suggestions, summarize and analyze them, and put forward reasonable improvement plans.

Coordinate the work of safety management, cleaning, maintenance and greening within the jurisdiction.

Inspect the intact conditions of facilities and vacant houses in the area, and track and handle the problems in time when found.

Responsible for the collection of property management fees within the jurisdiction.

Distribute payment notices and post various notices and notices.

Visit customers as required and make records.

Activate the cultural life of customers in the region and organize customers to actively participate in various community cultural activities organized by the project.