Property management personnel allocation

Property management personnel allocation standard

Property staffing can be calculated according to the actual situation on site and can be divided into office buildings, stores or residential areas. If the office building is high-grade, the staffing is higher, but the property personnel are nothing more than the project manager, assistant general manager (deputy manager), engineering supervisor, comprehensive maintenance, three-shift operation, heads of various disciplines, customer service center, cleaning department and security department.

First-class property management personnel allocation

administrator

1, 1 director (200,000 M2 or more assistant directors)

2. Customer service supervisor1(over 80,000 M2)

3, security captain 1.

4. Maintenance supervisor 1.

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Other staffing

1, customer assistant: according to 300 owners per person, every 100 people will increase by more than 300 but less than 600 employees, and so on.

2. Maintenance personnel: 3 persons under 80000M2 (including monitor) and 4 persons (design supervisor) from 80,000 to 65438+100000; M2 with 654.38+ 10,000 people will increase by 654.38+0 for every 30,000 people;

3. Cleaning personnel: every 1 0000m21,monitor1,business building1;

4. Greening personnel: each building covers an area of 80,000 square meters (or 800 owners), 200,000 square meters, 300,000 square meters, 1 person in charge, more than 300,000 square meters 1 person in charge, and the floor area ratio below 3.5 can be increased 1 person.

First-class property management service standard

1. The service provider and the serviced person sign a standardized property service contract, and the rights and obligations of both parties are clear.

2. During the construction period, the common parts and facilities in residential areas shall be carefully inspected and the acceptance procedures shall be handled.

4. Have a sound property management plan and a sound quality management, financial management and file management system.

5. Manage the service personnel's dress code, wear logo, conduct standard, and provide positive and enthusiastic service.

6, service reception center, open ***24-hour service telephone. Emergency maintenance within half an hour, other maintenance will arrive at the site according to the time agreed by both parties, and the records of maintenance, repair and return visit are complete.

7. According to the needs of the owners, provide special services and agency services other than the property service contract, and announce the service items and charging standards.

8. According to the relevant provisions and the contract, announce the income and expenditure of the property service fee or the property service fund.

9 in accordance with the provisions of the contract to use special housing maintenance funds.

10. Consult the owner's opinions on property services at least once a year, and the satisfaction rate is over 80%.

Three-level standard property management personnel allocation

Generally, there is no deputy within 65,438+10,000 square meters of ordinary houses, and every110,000 square meters is equipped with a cleaner and a repairman; According to the number of security guards at the gate, in principle, 3 people plus 1 foreman; More than 6,543,800 square meters, each additional 30,000 square meters will increase 1 person; 2 maintenance personnel within 200,000 square meters. Other staffing is determined according to the high-grade level and management requirements of the community. The higher the level, the more positions are assigned. For example, the first-class standard must set up a 24-hour service hotline, telephone receptionist and maintenance attendant.

The principle of property service personnel allocation * * * the labor quota of service personnel.

1 and13 administrators of the residents' service center below 0.5 million square meters.

2,10.5 million square meters below the building inspection team, only set up a household service center; 10.5 million square meters of buildings. Every 50,000 square meters of building patrol group administrator, increase 1 person. For every 6,543,800+square meters of management staff in the residents' service center, it will increase by 1 person.

3. Management personnel allocation: 1.5 million square meters, supervisor 1 person, no class (group) length; 1 0.5 million square meters or more, with 1 supervisor (who can be the deputy manager of the management office), 1 monitor of the residents' service center,1patrol class (group) leader.

Labor quota of security personnel

1, the monitoring area of each security guard on duty is 3000-3500 square meters.

2. There should be three entrances (three shifts) in the fully enclosed community.

3, patrol security each group (a group of two people) can monitor the area of about 50000 square meters.

4. There should be 3 people at each entrance and exit of the closed parking lot.

5, safety management personnel configuration standard:

(1) The configuration of security cadres below 300,000 square meters is1supervisor and 3_4 squad leader;

(2) More than 300,000 square meters can increase the number of team leaders, with an average of 50,000-80,000 square meters 1 team leader.

6. When the public security fire monitoring system has been set up in the intelligent community (building), the number of security guards can be appropriately reduced, but each fire security monitoring center should be equipped with at least 3 screen monitoring security guards.

7. Comprehensive labor quota of security personnel: every 2,000-2,500 square meters 1 person.

Labor quota of mechanical and electrical maintenance personnel

1, 3 electricians are on duty in each high voltage distribution room.

2. Water conservancy project is equipped with 1 person per 654.38+10,000 square meters.

3. Equipped with central air conditioning 1 person per 65,438+10,000 square meters.

4. Elevator workers shall be equipped with 1 person per 65438+ 10,000 square meters elevator.

5, maintenance electrician every 6.5438+10000 square meters configuration 3 people.

6, comprehensive maintenance man every 65438+ ten thousand square meters configuration 2 people.

7, project management personnel allocation standard:

(1) Less than 300,000 square meters, with1supervisor and no team leader;

(2) The area is over 300,000-800,000 square meters, the person in charge 1 person, the operation shift (group) 1 person, and the maintenance monitor (group leader) 1 person.

(3) If it is more than 800,000 square meters, it can be considered to configure 1 supervisor, 1 operation class (group), 1 electromechanical maintenance class (group) and 1 comprehensive maintenance class (group).

8. Comprehensive labor quota: every 65,438+10,000 square meters 10- 12 people.