Why should we establish service consciousness?

With the development of the property management industry, the service consciousness of property managers has been regarded as an important symbol to evaluate the level and quality of property management, and has been paid more and more attention by property managers. Why? First of all, from the category of property management, property management must establish a sense of service. No matter from the nature or content, property management belongs to the category of tertiary industry, that is, service industry. Since it is a service industry, there is undoubtedly a problem of service awareness. In this respect, "the customer is God". "The customer is always right", the well-known slogans and promises of the service industry, well explain the service consciousness. Secondly, judging from the relationship between owners (residents) spending money on services, property management units and managers must abandon the traditional old model of mandatory management regardless of labor and establish the supremacy of owners. Service consciousness of quality first. Just like customers spend money to buy goods they are satisfied with, owners (residential users) pay management service fees to hire property management companies for management, just to get their own satisfactory safety and convenience. Clean and comfortable home or working environment, as a property management unit and a person hired to provide management services, if you don't respect the wishes of the owners and can't provide them with satisfactory services, then why will people pay you? In addition, the reality that the property industry enters the market and participates in market competition shows the extreme importance and urgency of establishing a good sense of service in property management. With the establishment of the property management industry market and the formation of the survival of the fittest mechanism, the mode of "who develops and manages" has been broken, providing more choices for owners. In this way, those with outstanding management performance and good service awareness. Property management companies with high satisfaction rate of owners will naturally become the target of owners' hiring and remain invincible in the market competition. On the contrary, those property management companies with poor service awareness, poor management and dissatisfied owners will not survive in the competition and will eventually be eliminated.