What are the responsibilities and obligations of residential property management?

Residential property management refers to the maintenance, repair and rectification of all kinds of houses and supporting public facilities, roads, transportation, greening, sanitation, public security and environment in residential quarters, protecting the legitimate rights and interests of owners and establishing an orderly and legal community order. The responsibilities of residential property companies mainly come from the provisions of the property service contract, and the main responsibilities and obligations are:

1, community security work. Equipped with full-time guards, on duty 24 hours a day, to undertake tasks such as checking foreigners and driving; To ensure the safety of residential areas, property management enterprises shall report to the relevant administrative departments in a timely manner while taking emergency measures to assist in the rescue work; Security personnel shall perform their duties in maintaining public order in the property management area and shall not infringe upon the legitimate rights and interests of citizens.

2. Property maintenance. Make facilities and equipment maintenance plan, and regularly maintain all public facilities and equipment in the community, such as water supply, power supply, fire protection, environmental protection, mechanical and electrical equipment, communication, street lamps, landscaping, drainage, vehicles, etc.

3. Integrated services. Management, collection and distribution of property files, etc. And cooperate with the neighborhood committees to do a good job in community management.

4. Maintain the legitimate rights and interests of the owners, provide necessary paid services, and strive to solve problems for the owners.

Extended data:

According to the Property Management Regulations (revised on March 19, 2065438), the following provisions are made for property management services:

Article 43? The realty service enterprise may, according to the entrustment of the owners, provide services other than those stipulated in the realty service contract, and the service remuneration shall be agreed by both parties.

Article 44? Within the property management area, water supply, power supply, gas supply, heating, communication, cable TV and other units shall charge relevant fees to the end users.

Where a realty service enterprise accepts the entrustment to collect the fees mentioned in the preceding paragraph, it shall not collect additional fees such as handling fees from the owners.

Article 45? The realty service enterprise shall stop the violation of laws and regulations such as public security, environmental protection, property decoration and use in the realty management area, and report to the relevant administrative departments in a timely manner.

After receiving the report from the realty service enterprise, the relevant administrative department shall stop the illegal act or deal with it according to law.

Article 46? The realty service enterprise shall assist in the safety work within the realty management area. When a safety accident occurs, the realty service enterprise shall, while taking emergency measures, report to the relevant administrative departments in time to assist in the rescue work.

The realty service enterprise shall abide by the relevant provisions of the state when hiring security personnel. Security personnel shall perform their duties in maintaining public order in the property management area and shall not infringe upon the legitimate rights and interests of citizens.

Article 47? The rights and obligations of property users in property management activities shall be agreed by the owners and property users, but they shall not violate the relevant provisions of laws, regulations and management regulations.

If the property user violates the provisions of these regulations and the management agreement, the relevant owners shall bear joint and several liability.

Reference: Property Management Regulations-China Government Network