What are the residential property management regulations in Qingdao? A detailed description of the new regulations

Recently, Qingdao government affairs network publicized the "Qingdao residential property service management standard". According to the new residential property management regulations, Qingdao's daily property service standards are divided into six parts: comprehensive management services; Housing management and maintenance services; * * * Operation, repair and maintenance services of equipment and facilities; Assist in public order maintenance services; Cleaning services; Greening service.

According to the different needs of property services in residential quarters, the quality of property services is divided into six grades: level one, level one, level two, level three, level three and level three. Among them, the primary level is the lowest level and the fifth level is the highest level. The higher the level, the higher the property service standard and charging standard.

Provisions of Qingdao Municipality on the Administration of Residential Property

In terms of specific standards, in the comprehensive management service, the primary requirements are: the property service enterprises in the early stage should provide property service manuals to the owners; When undertaking the project, carefully check the parts, facilities and equipment of the property, and complete the acceptance procedures; There is a customer service reception place, manned, and the service telephone number is set and announced; Maintenance services shall arrive at the site according to the time agreed by both parties, and maintenance records shall be kept; Property service enterprises that implement paid property service charges shall at least publish the income and expenditure of 1 service funds every year; Consult the owners' opinions on property services at least/kloc-0 times a year, and the satisfaction rate is above 75%. Analyze, rectify and pay a return visit to the dissatisfied projects.

* * * In the operation, repair and maintenance services of equipment and facilities, the five-level realty service enterprise shall be equipped with professional elevator management personnel to ensure that the elevator runs 24 hours a day, keep the buttons, lighting and other accessories in the car intact, and keep the car clean and tidy. Entrusted professional elevator maintenance units to carry out regular maintenance according to the requirements of quality supervision departments, and keep relevant records.

In assisting public security maintenance services, the full-time public security maintenance personnel in five-level property service enterprises are mainly young and middle-aged, and those under 45 account for more than 60% of the total. The entrance and exit are manned 24 hours a day, and two people are on duty at the main entrance and exit. Set up posts at 7: 00 ~ 9: 00, 17: 00 ~ 19: 00, manage the vehicles entering and leaving according to the requirements of the entrustment contract, and register visitors.

In the cleaning service, five-level property service enterprises should ensure that the lobby, leisure area and customer gathering area are cleaned twice a day, the ground is wet dragged twice a week and disinfected twice a month. Floor passages and stair steps should be cleaned 3 times a day. Stair handrails, railings, window sills, fire doors, fire hydrants and signs should be cleaned daily 1 time. The residential roads are cleaned twice a day; In rainy and snowy weather, clean the main roads in time to facilitate travel.

Primary property service, the most basic property service, must also be achieved: the property service enterprises that implement the charging method of fee-based property service should announce at least the service fund income and expenditure 1 time every year; Consult the owners' opinions on property services at least/kloc-0 times a year, and the satisfaction rate is above 75%. Analyze, rectify and pay a return visit to dissatisfied projects; Floor passages and stair steps shall be cleaned 1 time per week; Road cleaning every day 1 time; Clean the main roads in time in rainy and snowy weather to facilitate travel; Trash bins and dustbins should be cleaned regularly.

(The above answers were published on 20 13-09- 18. Please refer to the current actual purchase policy. )

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