What are the skills of collecting property fees?

Property companies are socialized enterprises, mainly providing services for the society, so as to obtain reasonable profits. Therefore, for a property company that relies on property management fees as its sole pillar income, the collection rate of property fees largely determines the survival and development of the property company. Next, let's talk about the skills of collecting property fees.

1, the charging work should be reasonable and legal, and you should be confident.

When charging, first of all, the charging party needs to have strong self-confidence and firmly believe that it can get the money back, so that morale will be there. The second is the confidence of the team. In the charging team, when one member is blocked from charging, other members need to give encouragement and actively offer suggestions.

2. Create a charging atmosphere

Employees are related to collecting property fees at work, such as order maintainers, technicians or cleaners. When they meet familiar owners who have not paid the fees, they can warmly remind the owners that it is time to pay the property fees. There is an atmosphere of charging, and the owners who have not paid the fees for a long time will feel embarrassed.

3. Strengthen training fees.

For charging, members need to hold a summary meeting every day, and the difficult problems encountered should be discussed in time. Many hands make light work, and everyone wants Qi Xin to work together to study countermeasures.

4. Establish "through train" and "barrier-free passage"

If the charging work is blocked, it is the responsibility of the property management to solve it for the owner at the first time, which is fast and efficient.

5, put an end to procrastination

Two aspects: first, don't let the owner delay. For example, some owners often delay by paying property fees in a few days. At this time, we need to pay attention to it. We must follow the owner (make two or three phone calls a day) and communicate with the owner constantly so that there is no room for the owner to regress. Second, don't procrastinate in solving property problems. For example, some owners promise to pay for solving a problem and follow up immediately. After a day and a night, the owner may delay the time, may change his mind, and the second attack will be much more difficult.

6. Don't be easily fooled by the owners who refuse to pay the fees for no reason and have a very good attitude towards the property.

If the owner complains about you, we will also complain about the owner, and we must stand firm in charging. If necessary, you can send more people to communicate with them until the payment is made.

7. For owners who can't be contacted, try to get the contact information of the owners.

For those owners who can't contact, check whether there are any colleagues, friends and close neighbors of the owners in the community, and you can get the contact information of the owners from them. If it really doesn't work, you can "visit" his unit.

8, a clear division of labor, the right medicine.

For the problems in the process of charging, it is necessary to treat them in a classified way and divide the work professionally; Charging time is tight, so it is necessary to quantify how long it will take to solve the problem. It is necessary for the core members to investigate these problems one by one.

9. Pay attention to communication with key customers.

Some owners who are in arrears have a great influence on the owners, so they can communicate through "persuasion" and maintain good communication with the "core figures" in the minds of some owners, which will have a positive impact on other owners.

10. Pay attention, do well and use your mouth.

Paying members keep a proactive attitude and collect property fees.

Editor's summary: The above are the skills of collecting property fees. After reading so many skills, I believe you have a deeper understanding of expediting! In fact, no matter what kind of things are explained, sitting down and talking about everything clearly is the best way to solve things.