How to reflect the complaints about property management to the leaders of our company?

When the property management work is complained and reported to the company leader,

General property companies have complete handling procedures for complaints.

If the company does not have it, the suggested treatment method is:

1. Write a special incident report, in which the time, place, person, reason, process and result (the complainant's requirements, etc.) are stated. ) the complaints are clearly stated;

2. If it is a serious incident, the respondent or relevant personnel should bring a report, go to the superior leader in time and report the situation to him, so that the company can take remedial or treatment measures in time.