Property supervisor, customer service supervisor, work content

The property supervisor and customer service supervisor need to solve all kinds of complaints from owners and tenants in time, give answers according to the company's service requirements, and do a good job of returning the complaints; The following is the work content of my comprehensive property supervisor and customer service supervisor. Let's take a look at it together. It will definitely help you.

Job description of property supervisor and customer service supervisor 1

1. Familiar with laws and regulations related to property management, with good communication and coordination skills and teamwork skills;

2. Responsible for organizing the reception and handling of customer complaints, keeping work records, coordinating and improving the relationship between various departments, coordinating and supervising the handling of customer complaints by various departments, constantly improving service work and improving service quality, and finally closing the case, understanding the complainant's satisfaction with the incident handling, making a summary analysis and reporting it to the property manager;

3. Be familiar with the situation of each household, grasp the change information in time, and put forward measures and opinions in a targeted manner;

4 responsible for the formulation and supervision of property service charges, responsible for the tracking and handling of major or key public facilities maintenance projects, serious decoration violations, long-term arrears and malicious arrears within the jurisdiction;

5. Assist leaders to establish a good working relationship with housing management, street management, urban management, public security, neighborhood committees and other relevant government departments and public utilities such as power supply, water supply, gas supply and cable TV;

6. Complete other work temporarily arranged by the superior.

Property Supervisor Customer Service Supervisor Job Description 2

1, responsible for establishing and maintaining customer relationships, answering customer inquiries, and managing and analyzing customer files; Mediation of customer complaints, coordination of internal and external resources to solve customer needs;

2. Responsible for the management of front desk reception and business processing;

3. Responsible for the construction and management of the customer service team of the department and the development of community cultural activities;

4. Assist in formulating customer service business processes and supervise the implementation of customer service system; Assist the project manager to manage and train customer service specialists; Coordinate the relationship with relevant departments and put forward optimization suggestions for the system.

Property supervisor, customer service supervisor, job description 3

1, fully responsible for the leadership and overall planning of the customer service department, leading the employees of this department to perform their duties.

2. Make a reasonable departmental work plan, and lead departmental employees to complete the work plan on time with good quality and quantity.

3. Responsible for the planning, organization, implementation and assessment of business training in this department, as well as the guidance, inspection and assessment of the daily work of employees in this department.

4 responsible for the follow-up and handling of major complaints and complaints from important business households within the jurisdiction.

5, responsible for the formulation and supervision of property service charges.

6. Assist leaders to establish good working relations with relevant government departments such as housing management, streets, urban management, public security and neighborhood committees.

7, timely review and improve the rules and regulations and work norms of this department.

8 responsible for major or key public facilities maintenance projects, serious decoration violations, long-term arrears, malicious arrears tracking.

9. Establish a good working relationship with public institutions such as power supply, water supply, gas supply and cable TV.

10, complete other tasks arranged by superior leaders.

Property supervisor, customer service supervisor, job content 4

1. Maintain good service order, provide high-quality owner service, and make a good bridge between the owner and the company.

2. Ensure that the personnel of the department implement the service standards of etiquette and politeness, and establish a good external image.

3. Establish and maintain the company's customer service system, establish a customer service information management system, customer service files, tracking and feedback.

4. The assessment department issues and assists in the formulation and implementation of performance appraisal.

5. Accept the owner's complaints.

6. Responsible for the owner's decoration management, collection and other related work.

Property supervisor, customer service supervisor, job content 5

1. Responsible for project personnel management;

2. Responsible for data statistics and analysis;

3. Responsible for customer relationship maintenance;

4. Assist in the property management of the area under its jurisdiction;

5. Complete other tasks assigned by superiors.

Property supervisor, customer service supervisor, job content 6

1. Supervise the customer service assistant to handle customer complaints and suggestions within the specified time limit;

2. Be responsible for the work results of customer service assistants within its jurisdiction;

3. Responsible for the establishment and maintenance of customer relations within the jurisdiction, and visit customers regularly every quarter according to the return visit plan to investigate customer satisfaction;

4. Responsible for collecting rent and property management service fees;

5. Participate in the project quality inspection and supervise the site quality;

6. Participate in the inspection and management of shops, offices and apartments in the responsible area.

Property supervisor, customer service supervisor, job content 7

1. directly listen to the opinions, suggestions and complaints of tenants, coordinate the gymnastics department to carry out rectification, and ensure that any maintenance and complaints can be handled within 24 hours or get feedback;

2. Collect and sort out customer information and needs, and convey them to relevant departments as work guidance and decision-making basis;

3. Track the handling of customers' complaints in this unit, so as to handle, report, feedback and track them in time until the problems are handled and the results of the return visit are satisfactory;

4. Cooperate with the prevention and control of epidemic situation in shopping malls and patrol of safety posts.

Articles related to the work content of property supervisor and customer service supervisor:

★ Responsibilities of the property customer service supervisor

★ Job responsibilities of customer service supervisor

★ Responsibilities of the property customer service supervisor

★ Responsibilities of the property customer service supervisor

★ Overview of Job Responsibilities of Property Customer Service Supervisor in 2020

★ Responsibilities of the property customer service supervisor

★ Responsibilities of the Head of Property Customer Service Department

★ Responsibilities of the property customer service supervisor

★ 2020 Responsibilities of Property Customer Service Supervisor

★ Responsibility of Property Customer Service Supervisor 2020 Responsibility Book