Can I complain if I am quarantined and not allowed to deliver the courier?

A: During the epidemic period, the courier and the recipient reached an agreement through consultation, and delivered by fixed-point delivery and box delivery, which did not violate the relevant regulations of the express delivery industry. Under the influence of the epidemic, courier services in various places are generally facing new situations, including residential quarters, office buildings and other properties taking closed measures to prohibit couriers from entering; The courier can't deliver the goods to the door according to the address on the express waybill, and can only ask the recipient to pick up the express mail at the door of the community, office building and so on. Some e-commerce platforms guide consumers to comment on delivery methods.

In this regard, the State Post Bureau called on couriers to enter residential areas, and units with intelligent courier boxes allowed couriers to enter. Units without smart express boxes can designate specific areas for couriers to receive and deliver express mail.

From a legal point of view, it is particularly reasonable for the courier to change the receiving place during the epidemic, and it does not violate the relevant laws and regulations.

On the one hand, the epidemic should be unpredictable, inevitable and insurmountable. If the express mail cannot be delivered to the agreed delivery address due to the epidemic situation, the contract cannot be fully performed due to force majeure. According to the provisions of Articles 117 and 118 of the Contract Law of People's Republic of China (PRC), if the contract cannot be performed due to force majeure, the liability shall be exempted in part or in whole according to the influence of force majeure, but the other party shall be notified in time to reduce the liability.

On the other hand, in order to reduce the risk of virus transmission, if the recipient also explicitly requests to receive the express mail in a specified way (avoiding direct contact), in essence, both parties have changed the address and method of delivery, which is in line with the law. Therefore, if consumers complain about couriers and courier companies, they should handle them properly according to the situation.

suggestion

During the epidemic period, in order to reduce direct contact in the process of express delivery and avoid disputes, it is suggested that all parties concerned take the following measures:

First, priority should be given to the delivery of smart express boxes, but the consent of the recipient should be obtained in advance.

Second, the courier should explain the special situation of the epidemic before delivery, and it is impossible to deliver the goods to the door. It is suggested that the recipient go downstairs to pick up the express mail and get the consent of the recipient.

Thirdly, it is suggested that residential properties and office buildings should be divided into special areas for management, and ventilation and disinfection measures should be taken for special delivery areas to facilitate centralized delivery by couriers.

Fourth, it is suggested that consumers should cooperate with epidemic prevention and control measures and give courier companies more care and understanding.

Fifth, if consumers complain that couriers don't deliver goods at home during the epidemic, couriers and courier companies will not be punished.