Evaluation criteria of three non-residential areas

First, determine the types and standards of property services in old residential areas.

According to the service guide of the Housing and Construction Department of Hunan Province, combined with the actual needs of the old community, it can be subdivided into five types of component services, such as cleaning service, cleaning service, water and electricity service, security service and asset operation service, which basically covers the current basic service needs of the community. Service standards strictly follow the principle that service guidelines are consistent with mainstream community services.

Second, the prerequisite for the implementation of property services

There are several prerequisites for choosing property services in old communities. The first is voluntary, and the payment standard and method or the purchase of component services have legal effect after the majority vote of the owners' meeting; The second is to make financial disclosure to ensure that the cost of property services is in the property services; Third, willing to accept the service evaluation standard system and dispute arbitration of the service guide; Fourth, the hardware transformation of the old community has been implemented; Fifth, there is a strong industry Committee or party branch team; Sixth, the maintenance and replacement of the parts, facilities and equipment used in the community shall be borne by the community owners themselves; Seventh, I am willing to pay 1-3 months property service fee in advance; Eighth, set up a public deposit account of the owners' meeting or industry Committee.

Third, choose three affordable models according to local conditions.

The old community can adjust measures to local conditions, and choose the modes of complete autonomy, service purchase and full trusteeship according to the upper limit that the community can bear. For communities with small area for individual services, the mode of purchasing component services can be adopted.

Four, in accordance with the principle of proximity and surplus to provide affordable component services.

Property service enterprises that meet the one-star service (economy) in the Property Service Guide for Residential Property Projects in Hunan Province (Xiangjianke No.2019224) and carry out services according to the assessment system of the service guide can participate in the property services of the surrounding old communities according to their own surplus property personnel. Property service enterprises can participate in the full custody of old residential areas or take the form of component services (five types). Property service enterprises can enjoy relevant preferential policies formulated by the government when they participate in property services in old residential areas, but they should meet relevant standards and conditions.

Five, the establishment of professional non-profit social property service institutions.

Property services in old residential areas should establish professional non-profit social work service institutions, and property services should be carried out under the leadership of relevant functional departments or streets. The object of work is an old residential area where professional service companies cannot be hired. Working members can lead all member units to participate in old residential services, expand the content of value-added services, and provide value-added services for public assets (profitable assets and special maintenance funds) in old residential areas. Assist property service enterprises to improve their own management and operation, and provide legal support. The sources of operating funds are: donations from member units, special financial funds, social donations, etc.

Government support and guidance of intransitive verbs

Government departments should solve the problems existing in the property service industry from the perspectives of ensuring social stability, increasing social employment and expanding investment direction.

1. Establish a long-term and stable reward and assistance policy (give extra points for evaluation and preferential tax for bidding).

2. Provide collection channels for property fees (see sanitation fees for additional or reduced utilities).

3. Control property service disputes and arbitration (online trial and arbitration of property disputes)

4. Expand the appreciation of special maintenance funds (purchase of self-owned funds or national debt and investment).

5, the construction of reserve service talent pool (human resources center service talent pool)

VII. Suggestions

Although a few communities have made beneficial preliminary explorations, it is still a new thing for our region, and there is no fixed model to speak of. On the premise of fully guaranteeing the owners' right to choose independently, it still needs a lot of creative work and a certain scale of preliminary pilot work to find a high-quality service model suitable for our region according to the basic principles of affordability and sustainability.