Annual Work Plan of Property Management Center

Time flies too fast, people are caught off guard, and our work has entered a new stage. In order to have a better growth at work, make plans and make yourself more competitive. What are the characteristics of a good plan? The following is the annual work plan of the property management center I compiled for you, hoping to help you.

Xx year is a year of exploration and steady development of XX property center management. Opportunities and challenges coexist, but challenges outweigh opportunities. The development of enterprises must follow the guiding ideology of "changing ideas and establishing service consciousness", take the service spirit of "I serve the owners well, and I add glory to the enterprise", take the training of a group of backbones and the establishment of corporate image as the purpose, and infiltrate the standardized service of property management into every detail. Property management is a cruel "sailing against the current, if you don't advance, you will retreat". How to explore, innovate and forge ahead, and how to reduce and reduce mistakes is the foundation of our foothold. In view of the actual situation and development prospect of XX Property Management Center, the following work plan is formulated:

First, the guiding ideology of ×× years

Focusing on serving the masses, standardizing the behavior of property services, promoting the construction of spiritual civilization in the property management industry, promoting the construction of harmonious communities and villages and towns, adapting to the needs of village Committee system reform and property market competition, and combining with the enterprise's own situation, we will create a property management model with XX property management characteristics. Strive to explore the internal management mechanism of enterprises and enhance their comprehensive service ability and management level. Adhere to the concept of customer service and diversified management, and comprehensively improve the ideological quality and professional quality of personnel at all levels.

Second, the main business indicators of ×× years

1. Complete part of the income of residential buildings in the five districts of Sifang Jingyuan in an all-round way, and the charging rate of residents' property fees will reach above%.

Actively expand parking lot rental and sales activities and strive for new breakthroughs.

3. The commercial property fee on the ground floor should be charged in full (including the property fee and heating fee of Building 1).

4. Diversified operating income: With the existing resources, Qi Xin has made concerted efforts to maximize profits.

5. Open source and reduce expenditure, control internal friction, reduce costs, save energy and improve project management efficiency.

6. According to employees' own characteristics and expertise, reasonably arrange posts and make reasonable evaluations. Clarify the development direction and objectives, combine the development of enterprises with the needs of employees, and provide opportunities for employees with development potential.

Once the indicators are revised separately.

III. xx Management Indicator Plan

Focusing on the development direction of XX Property Management Center, we will carry out the enterprise purpose of serving society, owners, users and enterprises, and realize the unity of social benefits, economic benefits, environmental benefits and brand benefits through service. In order to achieve this goal, the following plans are formulated:

1. Establish a team, integrate into the team, stand on your own position, and establish a sense of service.

3. Exercise the team, lay a good foundation, standardize services, build harmony, and win the satisfaction of the owners.

3. Strengthen management, improve skills, train and select a group of technical backbones, become the backbone of the enterprise, and establish the corporate image of XX.

() The change of village committee system gave birth to the property management center. From superior environment to self-management and self-financing property enterprises. From the golden rice bowl to the mud rice bowl, the change of mentality needs a process. But we must adapt ourselves to the environment, forget ourselves, start from scratch, learn skills to grasp the future, and leave the initiative to ourselves. Therefore, we must change our concepts, put ourselves in a correct position and truly integrate into the enterprise.

() Adhere to a good work style, gradually improve the service system, straighten out the relationship, clarify responsibilities, improve the system, and gradually normalize the management work.

() Adhere to principles and maintain unity and regular communication between cooperative units. Do a good job in cooperation, coordinate relations, deepen development, expand fields and seek new breakthroughs.

() Standardize management, establish and improve all kinds of files, and strive to be comprehensive, detailed and well documented.

() Visit the owner regularly and conduct a satisfaction survey. Constantly change the working methods, satisfy the owners, and establish the image of ×× property.

() gradually improve the rules and regulations, through practice, modification, practice, modification, and finally achieve rules to follow. Maintain the pure quality of employees and constantly improve the overall quality of employees.

Four, xx years of basic preparations:

1. Correct our thinking, change our understanding, maintain a unified thinking with developers, establish the concept of "one family", be brave in taking responsibility, do a good job in all-round service, win the trust of owners, and let developers and owners know, understand, affirm and choose ××× through our words and deeds.

4. Prepare professional property management process. Therefore, the project managed by XX can ensure the realization of the quality target, cost target and time target set in advance through standardized operation process.

3. Prepare for the takeover of new projects.

4. Prepare for performance appraisal and incentive mechanism. Objectively evaluate work performance according to responsibilities and plans, and on this basis, fairly determine job promotion and benefit distribution, so that the benefit difference is directly proportional to the performance difference, and ensure the team's continuous work enthusiasm.

5. Prepare for a multi-regional and multi-level decentralized management framework, so that the whole system can operate efficiently and the risks can be controlled.

6. Be prepared for core management and team building.

Five, xx years main work plan

1. Standardize services and build harmony.

With the theme of "standardizing service and building harmony", we will carry out in-depth standardization activities, take service for owners as the center, standardize property management service behavior, improve property management level, create a good living and working environment for owners, promote the spiritual civilization construction of XX property management center and promote the construction of harmonious communities. Closely follow the theme of "standardizing service and building harmony" and organize employees to carry out activities of "knowledge, feeling, affection and social situation". The focus of work is as follows:

() Notice: According to the Basic Standards for Residential Property Services, we will continue to disclose the property service standards, charging standards and basis to the owners in the proper position of the management project; Publicize property management policies and regulations in various forms, and post or send property management regulations, rules of procedure of owners' congress, owners' (temporary) convention and other documents to owners in conspicuous positions such as publicity columns, so that residents can understand and be familiar with relevant laws, regulations and policies, and ensure transparent services and informed residents.

() True feelings: By holding the owners' forum and distributing the questionnaire, we can understand the residents' opinions and suggestions on the property services, really listen to the voices of the masses, and on this basis, formulate practical and effective measures and make serious improvements.

() Affection: various activities of loving the people, facilitating the people and benefiting the people were carried out around New Year's Day and Spring Festival, and door-to-door services were carried out to express condolences to the elderly and families of military martyrs. Create more convenient living conditions and environment for residents, enhance mutual understanding, harmonious relations, reflect family ties and unite people. Starting from the problems that business owners are most concerned about, we will organize practical things for enterprises, such as free inspection of electrical lines, voluntary maintenance, establishment of files for lonely old people, visit to computer rooms, and publicity of common sense of gas use. And strengthen the return visit to business owners to solicit their opinions.

() Social conditions: establish a consultation and discussion system with community neighborhood committees through the form of owners' forum, discuss matters with the research community in * * * regularly, communicate in time, and master social conditions and public opinion; Support and cooperate with all levels to carry out community building activities such as safety prevention, civilized etiquette, popular science, education, culture and sports, and promote the formation of a good social atmosphere of neighborhood unity, friendship and mutual assistance.

4. Lay a good foundation and do a good job in training to satisfy the owner.

Xx property management center staff from the grassroots, contact with the property industry quickly. Therefore, it is necessary to carry out systematic training from the aspects of basic training, policies and regulations, professional skills and concept change. Make a detailed and practical training plan. Combined with the characteristics of adult education and the specific situation of the project department, various forms of training are carried out. So as to achieve work procedures, work content, what to do and what not to do. Have a preliminary understanding of your position to meet the requirements of the position. In order to welcome the owner to move in, we should make all preparations to achieve the expected results.

3. Establish the concept of building an enterprise, actively cooperate and carry out the work.

In our work, we should always emphasize the spirit of "ownership" and work with the attitude of loving construction projects. Wait, don't rely on, don't push, don't drag, cooperate with the positions of various departments, play a team spirit, take the initiative to serve customers, and don't emphasize objectivity. Do what you can, and do what you can't. As long as it is beneficial to the development of the project department, we must actively do it. Be a good host. Love, build and manage the project, and establish a good brand for XX in Fengtai District.

4. Improve the archives of equipment and facilities, and make inspection records of maintenance work.

In order to ensure the integrity and continuity of the original data of equipment and facilities, it is necessary to improve the file management. Archives are documents directly formed in property management activities, leaving the handwriting and signature of managers in form; In content, it records the real features of property, business households and management processes. The archives of all departments are required to be sorted out and completed on time and carefully, and constantly updated to maintain the integrity of the data. At the same time, we urge manufacturers to do a good job in maintaining equipment and facilities, maintain good operation and prolong service life. And brainstorm on the reasonable control of public energy, strive for reasonable suggestions, control energy costs to the lowest level, and reduce expenses.

5. Vigorously strengthen engineering safety and production safety.

Project safety and safe production have always been the focus of the project department. It is necessary to combine pre-control with mobile patrol to plug loopholes. Eliminate the dead angle of safety, ensure that there are no safety problems in the project, immediately stop the illegal operation and violation of operating procedures of the construction unit, and report to the superior leader informed criticism to make emergency plans, and at the same time let all employees remember the importance and seriousness of production accidents to society and units.

Strengthen community cultural activities and promote the construction of spiritual civilization.

Give full play to the local regional advantages of XX Property Center, with the support of the village committee, actively carry out a series of activities, such as cultural exchange and folk custom display, which are beneficial to the community, meet the amateur cultural needs of the owners, and actively participate in the public welfare undertakings of higher-level units and regions. For example, sponsoring "Project Hope" to donate money and materials to disaster areas.

Once, strengthen the study of property management knowledge and improve the level of professional management.

Through regular and irregular business training and assessment of employees, the service level and quality are improved, and the professional training rate of employees reaches%. Initially reach a certain professional knowledge and ability to handle normal affairs. Everyone is familiar with the requirements and detailed rules of each post, constantly improve the quality of work and professional management level, establish a good sense of service, actively serve the owners and win the trust of the property management center.

⒏ Do a good job in publicity and education, close the distance between the owner and the property, and communicate with the owner attentively:

() When the owners gather in a new living environment from all directions, there will definitely be a lot of discomfort at first, especially after the prototype of the consumer psychology and fantasy room with high expectations is broken by the rough house with little contact, there will be a great psychological imbalance, which will last for some time. After the renovation or longer, if something goes wrong or is blocked during this period or during the renovation, their mentality will be more prominent and abnormal, under the control of traditional concepts. This depends on our touch in practical work and our daily publicity;

() Before the property management is fully recognized and accepted, there should be a long process of gradual recognition and acceptance. During this period, all parties are preparing for the material and economic foundation, preparing for ideas, regulations, theories and standards, and preparing for consciousness; We need to actively do some basic propaganda work, communicate with operators and customers, introduce our daily basic work and basic work, make our enterprise's management service concept deeply rooted in people's hearts, actively create conditions, opportunities and create a suitable atmosphere; Actively guide public opinion and control the direction of public opinion;

() The property should make full use of the publicity column to publicize the basic knowledge, policies and regulations of the property. Summary of community activities. Fire common sense, anti-theft tips and a series of publicity activities. At the same time, introduce some typical cases to the owners, arouse their vigilance, really think for the owners and jointly build their own homes. Maintaining a harmonious neighborhood relationship, the property really plays a role in threading the needle and making the owners satisfied.

Six, the work plan of each department:

Administration department:

1. Century Scenic Area will be taken over in XX, and the administrative department will make the following preparations in advance:

(1) Cooperate with engineering, property management, safety finance and other departments to formulate relevant materials and forms such as takeover acceptance and owner's occupancy, and contact printing;

(2) Prepare and purchase office supplies;

(3) pay attention to the situation of employees; Recommend employees with characteristics and expertise to leaders, and provide potential employees with opportunities to display their talents.

(4) Cooperate with all departments to do a good job of takeover, acceptance and inspection in the area.

Second, the focus of work after the built-up area:

(1) Training: Formulate training plans including code of conduct, professional knowledge and advanced experience learning. Evaluate the training effect of employees in various forms from time to time, and strictly demand and implement the reward and punishment system at work. Make up for the shortcomings in the work, do a good job in training new employees, improve training procedures, and make training records.

② Quality inspection: Negotiate with leaders, and strive to introduce quality inspection rules in the second half of the year, and all departments will implement them according to the standards. Quality inspection should be included in the focus of the department's work in the second half of the year, and inspection efforts should be intensified to ensure good quality.

(3) On the basis of doing a good job, support and cooperate with leaders and coordinate relations with various departments. * * * Learn with employees and improve together.

(4) File management: establish and improve all kinds of files, carefully collect all kinds of files, and carefully sort out and file the collected files, so as to ensure that the data are complete and standardized, recorded clearly and in detail, and found conveniently and quickly, so as to be truly well-founded and well-documented.

⑤ Logistics Support: Care for employees, strengthen cohesion, try to solve practical difficulties for employees, and do a good job in logistics support of the project department.

4. Property Department:

Realizing professional property management, welcoming the owners of residential quarters to move in smoothly and creating a beautiful and comfortable living environment for residents are the working goals and efforts of XX property department.

(1) The establishment of business household files is timely and complete, which meets the company's quality inspection requirements.

(2) to carry out detailed training for employees, constantly improve the quality of work and professional management level, establish a good sense of service, and actively serve businesses and customers.

(3) Strengthen communication with the owners, and everyone in the property department should establish their own customer base. Do good deeds and practical things for the owners. Should be satisfied with the owner.

(4) Actively investigate the needs of owners to enhance the value of property services.

⑤ Supervise and guide the cleaning company to do a good job of cleaning and greening the park in accordance with the service contract signed with the cleaning company, and strive to create a beautiful, clean and comfortable living environment for the residents of the community.

⑥ Actively carry out community cultural activities to create a warm and healthy community living environment.

⑦ Residents' satisfaction survey, the annual coverage rate reached.

⑧ Carry out a variety of community cultural activities to add fun to the life of the owners.

Pet-name ruby use publicity column, introduce property knowledge, common sense of life, health information, etc. Introduce the work of the property management company to the owner at any time to facilitate the owner's cognition and supervision.

Attending to do a good job in park sanitation, disinfection and epidemic prevention, environmental protection, greening management and other basic services.

[14] Engineering Department:

() Planned maintenance of equipment and facilities:

(1) Strictly implement the system of regular patrol inspection, handle problems in time when found, and patrol inspection at least once a day.

(2) according to the different seasons, especially the flood season, arrange regular inspection, strengthen the inspection tour, to ensure safety.

③ Maintenance of fire fighting system: according to the needs of the security department, timely check and maintain all kinds of fire pumps, smoke detectors, spraying facilities, acousto-optic alarm and fire hydrant equipment in good condition, and purchase spare parts according to actual needs, so as to replace them in time and ensure the equipment to play its due role.

④ The courtyard wrought iron guardrail shall be derusted and painted according to the actual situation.

(5) The renovation of business households is basically coming to an end, and the wall painting work in public areas such as corridors and elevator halls will be carried out in XX.

⑥ Maintain various equipment (pumps, fans, elevators, etc.). ) according to the actual situation.

() Improve supporting facilities:

(1) urge the development and construction units to improve the road lighting facilities in the park.

(2) Supervise the construction unit to improve the maintenance of equipment and facilities.

(3) Urge the developer to repair the settlement around the building.

() Energy saving and consumption reduction:

① Transform the lighting equipment of the underground parking lot to minimize the energy consumption of the parking lot.

② Replace the lights in the corridor and elevator hall with energy-saving lamps.

③ Transform the lighting control switch in the stairs into a touch delay switch.

() Major technical transformation of equipment and facilities: It is suggested that the development unit install monitoring equipment for underground parking lots and elevators in Area 5 of Sifang Jingyuan to reduce the labor cost of XX Property Management Center.

() Improve the service quality: establish the professional ambition of serving the owner wholeheartedly, and be dignified; The language is humble, elegant and accurate; Take the initiative and enthusiasm, and always think of others. We should conscientiously do the things entrusted by the owners, actively find ways to solve the worries of the owners, and let the owners have a good time in the community.

() Solve the problems left by the house: cooperate with the development unit to urge the construction unit to repair the problems left by the house.

() Do a good job in safety production management, implement the responsibility system for safety production step by step, and sign the responsibility book for safety management.

() Environmental order management: do a good job in controlling the facade, internal structure and internal decoration of the house, maintain the beauty of the park environment, stop the disorderly construction and disorderly occupation of public areas, and maintain an elegant and quiet good environmental order.

() Anti-freezing and heat preservation measures: The anti-freezing and heat preservation work in winter cannot be ignored, and relevant anti-freezing and heat preservation measures shall be formulated according to the equipment and facilities in the building.

() regional work plan:

① Early intervention:

Time: ×× years ~×× years;

Objective: To intervene in the construction management of the area and participate in the commissioning and completion acceptance of equipment and facilities in the area from the perspective of property management, including the acceptance of partial projects, concealed projects and comprehensive acceptance.

Requirements: Be familiar with and master the details of all equipment and facilities in the area, learn the operating rules of the equipment, record the problems found in detail, put forward relevant rationalization suggestions and urge the construction unit to carry out rectification, ensure the construction quality and reduce the rework workload after taking over.

(2) Acceptance of takeover:

Time: ×× years ~×× years

Content: (1) Formulate relevant documents, materials, forms and handover acceptance procedures for property handover acceptance, so as to ensure the smooth handover acceptance of residential quarters.

(2) According to the acceptance results, urge the construction unit to organize personnel to conduct comprehensive maintenance on the problems found in the acceptance to ensure the smooth occupancy of the owner.

③ Maintenance management:

In view of the rectification requirements put forward by the owner during the house inspection, organize the construction personnel to make repairs to ensure that the rectification is completed within the prescribed time limit and avoid unnecessary prevarication.

④ Decoration management:

(1) Improve the service content of decoration construction management, do a good job in decoration procedures, and ensure the handling rate of decoration procedures is%.

⑵ Do a good job in daily decoration management, pay close attention to the owner's decoration at any time, and correct any violation in time.

(3) Cooperate with various departments to avoid damaging the building structure or infringing on the interests of other residents.

⑤ Normal period management:

(1) Improve supporting facilities: make relevant plans according to the actual situation of the area.

⑵ Energy-saving management: Take measures to excavate energy-saving measures according to existing equipment such as public areas and underground parking lots.

⑶ Other management work: Work plans shall be made separately according to the actual situation.

4. The security department:

⑴ Public security management: Public security management includes a series of management activities such as theft prevention, sabotage prevention and crime prevention. To this end, our department has formulated the following work plan:

(1) Strengthen the inspection of past posts, strictly implement the visitor registration system, and strictly manage the personnel entering and leaving the community to ensure that no other personnel enter the community and ensure the safety of the owners. Bulk goods have passes when going out, and all kinds of motor vehicles are strictly registered and inspected.

(2) Increase the density of patrol inspection, so as to patrol and inspect frequently, and there is no abnormality or hidden danger in key parts.

③ Strengthen safety management education for employees, such as emergency treatment, alarm, on-site protection, first aid, accident report, etc.

(4) to security guards, yard managers, central control personnel for public security management training, clear their respective responsibilities.

⑵ Fire management: Fire protection is the biggest "enemy" of property safety management. In case of fire, people and property will be seriously threatened. To this end, the following prevention programs are formulated:

(1) In strict accordance with the provisions of the People's Republic of China (PRC) Fire Protection Ordinance, establish and improve the fire prevention organization, determine the corresponding fire prevention responsible person, and divide the fire prevention responsibility into households, and the owners, households, decoration units and other individuals or groups shall be responsible for the fire prevention responsibility within their property.

(2) Daily fire inspection, and formulate and implement fire control rectification measures according to the detected fire hazards.

(3) Establish a voluntary fire control organization centered on the security department and implement strict fire control supervision and management.

(4) Strengthen the inspection and maintenance of fire fighting equipment and facilities, and handle and solve the problems found in time.

⑤ Establish and improve the fire control safety system, and implement fire control knowledge such as emergency evacuation procedures to residents and employees. Organize security guards, yard managers, firefighters and personnel of relevant departments to conduct fire drills to cultivate their ability to deal with unexpected accidents.

(3) Yard management:

Strengthen parking management, conduct special training for managers, and improve parking management skills and service quality. Keep the vehicle entry and exit records clear, check the vehicle condition, check the authenticity and validity of the vehicle license plate, increase the convenience service, and ensure that the parking lot charges, bills and money are clear and the handover is clear.

Seven, six hopes for ×× years.

1. Individuals should strengthen their sense of responsibility, enthusiasm and respect for others in constant reflection.

4. Consciously feel the happiness of work, and pursue the happiness of everyone's cooperation to achieve their career.

3. Make a list of your own shortcomings and improve them item by item.

4. Pay attention to working methods. Pay attention to summing up and improving working methods, form a model of successful practices and apply it to the treatment of similar problems.

5. Establish management awareness, cherish resources, be swayed by considerations of gain and loss, and attach importance to the relationship between input and output.

6. Strengthen project management capabilities.

Xx is a year in which the property management center has developed and expanded. In the era of increasingly fierce competition in the property market, with the gradual improvement of policies and regulations, owners' awareness of rights protection has gradually improved, and the unfavorable public opinion guidance of the media has made owners more sensitive, which has also put property management in an embarrassing situation. In order to get rid of embarrassment, we must work hard on the overall level and quality of service, and service focuses on details. The details are "people-oriented, honesty-oriented", and the spirit is embodied in the details. We should unite sincerely and improve the overall service level and quality. At the critical moment, the key to how to adapt to the market and get the owner's approval lies in "changing ideas and establishing service consciousness", doing all basic work well, making full use of existing resources and developing the platform provided by the village Committee. Do every job conscientiously and solidly. Under the leadership of the village Committee, we will try our best to seize the opportunity and let the development and village Committee feel that "we can do it, we can do it"!

Xx property management center