Customer service personal work summary

Personal work summary of customer service: 5 articles.

Self-summary is a comprehensive and systematic general inspection, general evaluation, general analysis, general research, analysis of achievements, shortcomings, experience and so on. The following is a summary of my personal customer service work, welcome to read!

Customer service model essay personal work summary 1 one year has passed in such a hurry. Looking back on the past year, as the customer service staff of _ _ company, I have devoted myself to completing all the tasks of customer service in my post over the past year, and I have not forgotten to make up my work through self-study after work, so that my work can be handled better.

Looking back on the past year, through the correct command of the leaders, we have also made outstanding achievements. Now, I summarize the work of this year as follows:

1. Strengthen your own management and working ability.

In this year's work, with the development and progress of the company, we also constantly improve our requirements in our work. As customer service staff, we are the first line of communication with customers! In the sales process of the company's products, do customers have any doubts, dissatisfaction or satisfactory thanks to our products and business? We should all receive customers with good state and service and solve various problems for customers.

To this end, we must constantly strengthen our own management and improve our own abilities and skills! After all, in the eyes of customers, our service represents the image of _ _ enterprise. Our every move affects the image of _ _ enterprise in customers' minds.

This year, under the arrangement of the leaders, we conducted * * * _ _ trainings! Every study makes us realize our own shortcomings and further strengthens our ability to improve ourselves at work!

2. Improve the service concept and attitude.

In addition to the constant pursuit of accidents at work, our thinking and service attitude are also constantly exercising! Because customer service is really a job that tests people's will. As a bridge between the company and customers, we will not be influenced by customers because of some unexpected problems! In about _ _ _, a customer should be furious because of the delay in receiving the goods. And after asking, I learned that due to some minor accidents, the time was rarely extended. But for this reason, I have spent a lot of time to appease the customers' emotions. Even in the end, I was slightly affected. But I know it's not good. To this end, before the next work, I adjusted my status so that I can face the next customer in a good state. From this, we can see how important it is to have a firm attitude and a strong sense of service as a customer service! If I can't handle these problems well, then our image in the eyes of customers will plummet! This will become an irreversible scene and even affect future work!

In short, in this year's work, we are also constantly expanding ourselves with the growth of the enterprise, so that we can make greater contributions to the enterprise in our work!

Customer service personal work summary Fan Wen 2 came to the company to be a customer service staff. After careful calculation, it has been a year and a half. Before I came to the company to do customer service, I had never been exposed to customer service work. I am completely unfamiliar with a job, and I can do it for so long, from "I don't know" to "I am very skilled". This is a visible growth and something I should be happy about! The reason why I have been working in the customer service position for so long is that on the one hand, I benefited from "persistence", on the other hand, I often summed up my work and found my own problems and advantages. I will continue to summarize my recent customer service work as follows:

First, respect-dedicated service

After working in the customer service position for a year and a half, I feel the importance of the word "respect" more and more. The work of customer service, to put it bluntly, is the work of communication between people, which requires mutual respect between people to do well. In customer service positions, we often meet people who don't respect our work, but this is not the reason why our customer service doesn't respect the object. To be a qualified customer service, we should always respect our clients. Even if they don't respect us, we should respect them and finish the work, because this is our job. To do customer service, you need to respect customers and serve them with your heart. I have been doing well at this point, especially in my recent work, I often meet people who don't respect our work, but I have managed to respect each other.

Second, tolerance-serving with love.

In recent customer service work, we often encounter some boring phone calls and people don't know how to start customer service work in an incomprehensible dialect. Boring phone calls are easy to solve, just refuse the other party's phone calls directly, and making phone calls in an incomprehensible dialect is extremely testing people's patience and endurance. Recently, in such customer service work, I gradually understood a lot of dialects that I didn't understand at all, and established a good relationship with these customers. From this, I saw my growth in tolerance, and I also saw that I really served my customers with love.

Third, smile-use good service.

In most cases, the work of customer service is considered unimportant. Even so, it doesn't matter Under such circumstances, I am still willing to smile at customers and improve customer service with my goodwill. The recent customer service work, especially such a smile, has made most customers praise my work!

The above is a summary of my recent work in the company's customer service position, which has drawn a perfect full stop for my efforts during this period and also played a guiding role in my future work. I believe that my customer service work will become more and more mature in the future.

Customer service model essay personal work summary 3 time flies, and the Chinese New Year is coming soon. In the next 20__ years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of property customer service. Now make a summary of the work in the past 20 years.

First, the basic content of customer service work

Customer service is a job that requires patience and responsibility, and a warm and positive working attitude is very important. 20__ _ _, I started to be a receptionist, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, customer service experience and lessons

Before working in _ _ enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next customer service work plan

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

Customer service mode essay personal work summary 4 September will pass in a blink of an eye, and our customer service work will come to an end. With the support of company leaders and departments, the customer service department completed all the work in September and achieved certain results. Looking back on the work in September, I mainly did the following:

One is refined management.

Claim plays an important role in insurance business, which is not only related to the economic benefits and development of insurance companies themselves, but also affects the exertion of insurance functions and the realization of social benefits, and plays a positive role in ensuring social stability and people's lives. Therefore, in claim management, we earnestly perform our duties and study relevant theories and regulations in combination with our respective work and division of labor. With the deepening of the company's "fine", "fine" and "micro" management, a series of rules and regulations of this department have been formulated, with posts going to people, responsibilities going to people and rewards and punishments going to people. In the claim data management, strict implementation ensures the authenticity, consistency, correctness, timeliness and standardization of the data, and makes the claim management meet the requirements of the superior company.

Second, work standardization.

We adhere to the principle of seeking truth from facts, "prompt, timely, accurate and reasonable", pay close attention to improving the quality of claims settlement and disaster prevention and loss prevention, and pay attention to high standards and strict requirements in our work. First of all, start with grasping the investigation rate of the first scene. As long as you receive the report, no matter the size of the accident, no matter day or night, always insist on rushing to the first site, master the first-hand information, and strictly follow the fast payment process to provide customers with the convenience they can. Adhere to two-person survey, two-person loss assessment and limited payment to continuously improve service quality; Adhere to the 24-hour duty system, actively participate in the construction of "three centers", and further improve the service level; Strengthen evaluation; Actively do a good job in disaster prevention and loss prevention, and make disaster prevention and loss prevention plans for major customers in time. We pay close attention to claims management, speed up claims, strengthen team building, improve service level, improve service image, effectively squeeze claims, achieve effective claims, and better complete various claims indicators.

Third, service standardization.

The competition in the insurance market is nothing more than price competition, brand competition and service competition, and service competition plays a very important role in the insurance market competition. As the customer service department, the service quality is directly related to the development and survival of the company. Therefore, our department puts claims service in an important position. Organize everyone to learn, fully understand the importance of customer service, do a good job in customer service, establish and improve service systems and measures, and standardize service behavior. See the spirit for details. For example, when customers come to handle business anytime and anywhere, we can provide thoughtful service; If you can do your business well once, you won't let your customers run twice. Every time a case is settled, the insured will be notified by telephone in time to collect the money. Over the past six months, we have continuously improved our work style, improved service quality and customer satisfaction, and completed our work dutifully.

September passed like this. Achievement represents the past, and brilliance casts the future. In the future, we should strengthen our study, strive to improve our business skills, unite sincerely, work hard and work hard to ensure the smooth completion of our annual goals. I sincerely hope that our business will be prosperous and our company will be big and prosperous.

Customer Service Model Personal Work Summary 5 In a blink of an eye, 20__ years have passed by half. In this half year's work, I have earnestly abided by the rules and regulations of the station, strictly demanded myself in my work, actively participated in various activities organized by the department in my daily work, cooperated with my colleagues, helped each other, and carefully answered every passenger's phone. Although some small achievements have been made in the first half of the year, there are still many shortcomings in the work.

1, not good at summing up and thinking at work.

From the first day of work, I haven't developed the good habit of being good at summing up. I always feel that as long as I get off work, I will finish the task of the day and never sum up the shortcomings and gains in today's work.

2, work impatient, easy to be impetuous.

Engaged in customer service work 1 years. I face the same job every day. It is false to say that I am not tired. It seems easy to answer the phone. Actually, it's not that easy to do I must be patient enough. When you receive an unsatisfactory call, you should adjust your mentality in time to prepare for the next call.

3, there is inertia in the work, doing things carelessly, and there is no clear plan and clear goal at work. One day, the monk hit the bell, and the work could not be finished. There was always luck.

Halfway through 20__ years, the work plan for the second half of the year is as follows:

1, improve skills in business knowledge, take more records at ordinary times, improve personal business knowledge level, strengthen the promotion of business knowledge, and strive for everyone to become the business elite of the department.

2. The service attitude should be strengthened. When doing customer service, it is inevitable to face the accusations and criticisms of passengers, such as lack of classes, delays or problems in service quality, which often lead to a big fight among passengers. Faced with such a thing, our customer service staff should not only adjust their mentality and appease other passengers, but also safeguard the interests and image of the station, and finally win the hearts of passengers through good service.

3. Make suggestions for the station and put forward reasonable suggestions.

20__ years have passed by half. The deficiencies in the first half of the year should be improved in the second half. No matter what you do, you should finish what you started, work with gratitude, realize your self-worth, make persistent efforts and be a better employee.