What is the relationship between the property and the owner?

How to deal with the relationship between the two is how to satisfy the owners, help them solve practical problems and meet their legitimate needs. So as to communicate with each other's thoughts, eliminate misunderstandings, and let the owners feel that our property service enterprise is not only a corporate organization that exists for profit, but also a reliable "friend", a trustworthy "partner" and a bunch of "butlers". Property service is a comprehensive activity, involving a wide range and complicated legal relations. It involves complex relationships such as housing, land, environment, people and so on. Coupled with the differences between different regions and different owners, the diversity and complexity of property service activities have been formed. Due to China's current national conditions and legal framework, differences, contradictions and disputes between property service enterprises and owners in economic interests are inevitable. However, problems and contradictions are often not corrected by one party. Among them, it may be the reason why the behavior of property service enterprises is not standardized, or it may be the reason why the owners are not self-disciplined. The behavior of either party may lead to contradictions in property service activities. Therefore, in this "contradictory life", handling the relationship between the two has become the key to the smooth development of property services. Then, as far as what I have seen and heard in the property service activities, let me briefly describe what I have seen and heard. One, handle the relationship between the realty service enterprise and the owner in the realty service activities. In China culture, it is emphasized that "the right time, the right place and the right people", and "harmony" is one of the most important links. Of course, it is also indispensable in property service activities. The "harmony between people" in property service is nothing more than the relationship between property service enterprises and owners, and its relationship with owners is directly related to the development of the whole property enterprise. Therefore, in property service activities, it is particularly critical to handle the relationship between property service enterprises and owners. Since dealing with the relationship between property service enterprises and owners is so important in property service activities, what is its role? Based on my practical experience in real estate enterprises, I come to the following conclusion: (1) Dealing with the relationship between the two can enrich the connotation of public relations. Dealing with the relationship between the two can gain favorable publicity for the property service enterprises, establish a good "image" for the property service enterprises, deal with everything that may happen in the property service activities in time, and also improve their image and position in the public, so that their personal values can be reflected. (2) Dealing with the relationship between the two is conducive to reducing costs, improving efficiency and promoting harmony between the two sides. If there is a problem with the owner, the owner will immediately help deal with it. With fewer contradictions, the efficiency is naturally high, and both parties do not have to go to court, thus reducing the litigation. Both parties save litigation costs and time and solve problems. Therefore, we have improved our work efficiency and become more influential among the owners. (3) Dealing with the relationship between them is conducive to realizing their respective rights and obligations. Rights and obligations are two kinds of reciprocal relations, and either party should bear corresponding obligations while enjoying rights. If the owner has a harmonious relationship with the property service enterprise in the property management activities and fully enjoys the rights, he is also willing to undertake the corresponding obligations. (4) Dealing with the relationship between them is conducive to preventing and reducing disputes. The property service is very good and the relationship between the two parties is harmonious. Owners will naturally not make trouble without reason. If they have something to find, the property will not only do their duty, but also try their best to help, so there will be no property disputes. (5) Dealing with the relationship between the two is conducive to promoting the unity of both sides. The so-called one party is in trouble and all parties support it. When the owner is in trouble, the property owner makes timely efforts. On the other hand, enthusiastic owners of property service enterprises will not sit on the sidelines when they encounter any problems. As the saying goes, many hands make light work, and one more person will help. Qi Xin will work together to make suggestions, and no matter how big or difficult the problem is, it will be solved. Second, the main problems existing in the relationship between property service enterprises and owners. As a new type of industry, property service is gradually emerging in the tertiary industry. In the process of understanding and accepting it, people will inevitably have many contradictions and conflicts. As a service industry, profit is naturally the primary goal of property service enterprises; However, around the respective interests of property service enterprises and owners, the two sides are bound to be contradictory. According to the relevant information, there are five main problems: Question 1: Difficult property charging. Property service enterprises began to discuss the problem of difficult charging 10 years ago, and they are still discussing it now and will continue to discuss it in the future. The person in charge of a property company once lamented: "Property charges are troublesome to think of, difficult to do, and the most troublesome"! Take my property management company as an example. Shortly after the owner of Building 2, East of Baisha Century Jiayuan 1002 moved in, the wall was hollowed out, which caused the wall paint to fall off. As a result, the owners rushed to the property center every day to find professionals from all walks of life to check the causes of the hollowing out, which should be the quality problems left by the developers, but the developers have been procrastinating and failed to deal with them in time, which made the owners think that we were venting our anger to the developers and had a great resistance to the company. When we came to collect the property service fee, the owner turned us away in one sentence: "The safety problem of our home has not even been solved, but we have not dealt with the problem in time and have to pay the management fee, so I will not spend the whole property with you." I think property is a bridge between developers and owners. Developers should also think from the perspective of property, find their own problems and solve them in time, so that owners can feel at ease and value for money. Only in this way can they establish a good reputation in society and the property will naturally preserve and increase its value. Question 2: It is difficult to set up the owners' meeting. Relevant data show that among the 3,077 residential property services projects in Beijing, only 360 have established owners' meetings according to the Property Services Ordinance, accounting for only 1 1.7% of residential projects. Beijing is still the capital, not to mention other cities. The establishment of the owners' committee happens to be the organizational consciousness only after the owners have problems. Then, organize the owners' committee as soon as possible to reduce unnecessary troubles in property service activities. Question 3: Property services are not in place. As a new industry, property service is short of manpower and material resources, especially professionals in this field. Many property companies are mostly composed of former residents' committees and laid-off workers. So management and training are not in place. The whole industry is mixed, and some property service companies have poor service concepts, charging first, blindly pursuing short-term interests and neglecting services to owners, which constantly cause owners' dissatisfaction with property services. Question 4: Property disputes are difficult to solve. The responsibilities and rights among owners, property service enterprises and developers are unclear. Some property services companies and developers have a mother-child relationship. If the owner's complaint involves the interests of the developer, the property service activities will be in a dilemma. Therefore, many property service companies try their best to delay such problems until the owners feel bored, and they don't deal with them anyway, and the property is rarely dealt with. Question 5: The existing laws and regulations are not perfect. So far, apart from the Regulations on Property Services promulgated and implemented in China, there is no formal legal provision on property services. Therefore, many problems in property services cannot be solved because there is no law to follow. As far as the "Changsha Housing Decoration Management Regulations" is concerned, there are the following provisions: "In violation of the provisions of these regulations, the property service unit, the residents' committee where the house is located or the housing management department of the unit have the right to stop it". Many property service companies charge a certain decoration deposit when the owners and decoration companies come to handle the decoration formalities, so as to limit and facilitate the management of the related behaviors of the decoration companies and owners. Owners and decoration companies refuse to pay because they think it is illegal, but enterprises think there are laws to follow according to their regulations. In fact, both sides have their own reasons. In order to standardize the behavior of decoration companies and better ensure the quality, property service companies charge a certain fee according to the provisions of relevant laws to achieve the role of restriction; The owner and the decoration company refused to pay because there is no legal provision to charge this fee. If China has a complete legal provision on property services, the above examples will be reduced a lot. Third, the handling method of the relationship between the property service enterprise and the owner (1) clarifies the positioning and interests of both parties * * * On the legal level, the two parties confirmed in the property service regulations are two independent and equal civil subjects; On the economic level, it is the equal relationship between the two parties to the contract; On the level of labor relations, it is the relationship between service and service. We can't simply locate who is in charge and who is in charge. However, at the social level, people are influenced by traditional thinking, which makes the equal relationship between the two sides misplaced in concept, and some owners adopt a refusal attitude, which adds a lot of trouble to property service activities. Therefore, it is the premise of dealing with the relationship between property enterprises and owners to clarify the positioning and equal relationship status of both parties. Although there are differences in economic interests between property service enterprises and owners in property service activities, their goals are the same. It is "unity of opposites" that seeks the common interests of both sides, which is the fundamental guarantee for handling the relationship between the two sides. In daily life, people often neglect to promote the concept of "partnership" in property service activities and create a "partner" atmosphere. People in the society pay more attention to the service and being served between them. Both sides' thinking is unilaterally limited to the general commodity exchange and follow the original rules of the market economy, that is, "get the maximum benefit with the least effort", which is bound to cause conflicts between the two sides in fundamental interests. Because some owners have not yet formed the concept of establishing individual asset management and realized the benefits of overall asset management, their economic awareness is very different. Some owners pay more attention to personal immediate interests, ignoring long-term and public interests, which makes it difficult to popularize the concept of "partnership". General property service companies have to put most of their energy and financial resources on the owner's personal experience service, but the energy and financial resources to achieve the goal of "common interests" are far from enough. Property service enterprises are often in a "passive position" when they encounter unreasonable rights protection and unreasonable demands from owners with low quality. At the same time, some property service companies also have insufficient understanding of the concepts of "partnership" and "partner", pursuing short-term interests and only implementing general services and management. Therefore, both parties should clearly realize that in the property service activities, both parties are in the same "interest body". As partners, we should help each other in the same boat, rely on each other and cooperate to establish "common interests" acceptable to both sides. Mutual benefit is the fundamental interest of both sides. (B) the establishment of mutual trust mechanism, * * * honor "common interests * * *", "common defense", mutual trust, sincere cooperation, in order to achieve * * * consistent goals. Therefore, it is very necessary to establish a mutual trust mechanism. Whether it is the owner of the property or the operator of the management service, the principle of achieving common interests is an eternal principle. Both the realty service enterprise and the owner should appear as "partners" and think over and solve problems on the basis of fairness, honesty and mutual benefit. When dealing with the relationship between the two sides, we should adopt an inclusive, mutual understanding and friendly attitude in the spirit of "seeking common ground while reserving differences". As a property service enterprise, we should treat the interests of the owners correctly, put the interests of the owners first, and avoid short-term behavior of pursuing realistic interests. Efforts should be made to improve the service quality and management level, upgrade the service level and promote the "brand" effect. It is necessary to affirm and establish the idea of "the owner is supreme" in the staff's mind, and treat and deal with the owner's demands seriously. At the same time, we should make great efforts to improve the quality of front-line employees, use all the resources of enterprises as support, encourage employees to communicate effectively with owners, and leave a good impression on owners. To provide those services, what standard the service level reaches and what management service objectives are achieved, it should be compatible with the comprehensive ability of the enterprise, and must fully respect the services of the owner's wishes, build on the basis of equal consultation and approval by both parties, faithfully perform the contents of the entrustment contract, and maximize the recognition and trust of the owner. As owners, they should not pretend to be supervisors in property service activities. For the problems and differences in management services, we should take the role of "partners", seek unity in understanding, and give the property service enterprises the greatest support and assistance in action. Owners should correctly use the supervision mechanism and not simply and arbitrarily exercise the veto power. The supervision right of recognizing legitimate rights and interests is the fundamental guarantee of democratic autonomy. However, the exercise of this supervision right must be based on certain laws and regulations, in line with the provisions of the contract law, in line with the provisions of specific contracts or agreements, rather than the arbitrary behavior of individuals, let alone the supervision behavior for supervision. Abuse of supervisory power and veto power will inevitably lead to mutual prevention, mutual distrust and confrontation. In a successful community, both owners and property owners regard each other as indispensable partners. Owners and property service enterprises should make the owners' committee an effective communication platform, establish a perfect information feedback system, and give full play to the "bridge" and "lubricant" role of the owners' committee. On the platform of owners' committee, we can truly achieve mutual tolerance, peace and honor. (3) Promoting communication and improving legal communication is a process of transmitting and exchanging ideas, emotions, knowledge, information and other humanities between individuals or groups. Increasing feelings, narrowing the distance, seeking common ground while reserving differences and reaching a consensus are the most effective means. As partners with the same interests, both parties must have a strong willingness to communicate. In the property service activities, both parties should maintain a good communication environment and create conditions for mutual communication, so as to coordinate their relations, increase mutual understanding, eliminate strangeness and misunderstanding, and gain mutual recognition and trust. Therefore, both property service enterprises and owners should attach importance to and strengthen communication with each other, so that the relationship between the two sides is harmonious, mutual trust and harmonious. As the property service is the product of market economy, it has not been implemented for a long time in China, and it is in the stage of growth and development. In order to ensure its healthy development, it is a prerequisite to improve laws and regulations as soon as possible. The government should combine the local conditions, do a good job in the construction of local laws and regulations, refine the terms, simplify the procedures, and increase operability. Because some problems and contradictions in property service activities can't be solved only through consultation and communication, they should be solved according to laws and regulations. If the laws and regulations are sound and the law enforcement is strict, then the contradictions and conflicts between the owners of some communities and property service enterprises will not be so sharp and irreconcilable. In the period when the government gradually fades out of the market, only by strengthening the construction of trade associations, strengthening their guidance and mediation functions, and giving full play to their "bridge" role, can we ensure the healthy, orderly and standardized development of the property service market. As the executive body of the owners' congress, the owners' committee plays an extremely important role in dealing with the relationship between owners and property service enterprises. In view of the asymmetry between owners and property service enterprises in property service activities, it is necessary to establish a training system for members of owners' committees and implement a "job certificate" system for members of owners' committees in order to achieve a balance. Government functional departments and trade associations should shoulder this heavy responsibility. To sum up, in order to deal with the relationship between the owners and the property service enterprises, in addition to the respective factors of both parties, it is necessary to have a clear positioning, recognize the interests of both parties, maintain good communication, establish a sound system, a just social environment and correct public opinion orientation. It is not an easy task to handle the relationship between property service enterprises and owners, which involves not only interpersonal communication, but also laws and regulations, literati geography, decoration and other factors

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