What if the property employee is complained by the owner that the company dare not offend the owner and punish the employee?

When handling the owner's complaint, the property should have a simple conversation with the complainant. As a staff member of a property management company, the first thing you need to do is to have a simple conversation with the complainant to understand the reasons, causes and motives of the owner's complaint. After the chat, you can roughly verify the real reason and accurate reason of this complaint.

Record complaints in detail. In response to the owner's complaint, after you know the situation, you need the owner to fulfill the written complaint procedure. Whether you fill in the complaint application form or fill in the complaint application form, only by recording the complaints of the owners in detail can you handle the complaints well.