Summary of quality management work

Overview of quality management (5 general remarks)

Time goes forward step by step on the annual ring, and a period of work has ended. Looking back on this period, our working ability and experience have grown. It's time to write a work summary and analyze the past work. In order to make it easier and more convenient for you to write your work summary, the following is my collection of quality management work summary (5 general remarks). Welcome to reading. I hope you will like it.

Summary of Quality Management 1 Time flies, and 20xx years will be over in a blink of an eye. I would like to take this opportunity to wish the company leaders and all colleagues a happy New Year and smooth work!

Looking back on the past year, as a supervisor, although there is no vigorous achievement, it has experienced extraordinary tests and tempering. I am very grateful to the company for giving me a platform for growth, so that I can learn more at work and know that I have many shortcomings. The support and care of my superiors and the support and help of my colleagues have made me feel the warmth of Chi Zhihui Company everywhere. Here, I would like to express my heartfelt thanks to the leaders and all my colleagues of the company. With your help, my work can be more handy, and with your efforts, the company's development can be further improved.

I. Summary of this year's work

With the correct leadership and assistance of the company leaders and department managers, the quality work focuses on the company's quality policy, purpose and objectives, and closely focuses on the key points, and mainly carries out the following work:

1, meticulous work, quality responsibility of each machine to people, improve the sense of responsibility of inspectors.

2, in strict accordance with the "incoming inspection procedures" to do a good job of inspection of raw materials, and cooperate with the purchasing department to evaluate and track the quality of raw materials of suppliers. Inspect and test the raw materials in time, and return them if they do not meet the requirements, and issue the Notice of Poor Improvement of Raw Materials. At the same time, suppliers are required to improve the quality and meet the supply requirements of our company.

3. Do a good job of coordination and communication with relevant departments, cooperate with the workshop to do a good job of quality, issue quality information feedback sheets in time for bad situations, and notify the person in charge on duty to adjust and track and verify in time until the problem is finally solved. Earnestly do a good job of quality information and return statistics fed back by customers, and do a good job of quality monthly report once a month.

4. Establish a more perfect quality inspection process and operation requirements, add two online inspectors and advanced outside diameter inspection equipment, and bring the process quality into the control range, so as to ensure the product quality in the process.

5. Strengthen team building, improve the comprehensive quality of inspectors through education and training of relevant knowledge and operational skills, supervision of previous meetings and analysis of customer complaints, constantly optimize personnel, and build a team with rich work experience and high work enthusiasm.

6. There are still many factors that lead to quality accidents, mainly because the consciousness of the department personnel is not high, which leads to the subtlety in the relevant operation process; The randomness of personal behavior causes hidden quality problems; Aging equipment and unstable raw materials also affect product quality.

As the head of the quality department, I feel great pressure and responsibility. Quality is the life of an enterprise. If you want to lead a good team, you need to be familiar with the process and be responsible for the specific work and business. First of all, you should set an example, so as to ensure that everyone can take the initiative to undertake the work under the condition of tight personnel.

Second, next year's priorities:

1, do a good job in evaluating and tracking the quality of raw materials. Copper bars should not only ensure the qualified incoming materials, but also do a good job of quality tracking in the process, draw rich lessons from returning goods and prevent recurrence.

2. Cooperate with the production technology department to do a good job of customer development and sample quality data follow-up, ensure the delivery of the first sample is qualified, and shorten the sample delivery cycle.

Vision: I hope that all departments will seriously study and implement the ISO quality management system in 20xx, so that all employees can participate in the quality of the production process, so that "whoever makes mistakes will be investigated", thus improving product quality and enterprise market competitiveness.

Overview of quality management. Ideological and political performance, moral cultivation and professional ethics

Over the past year, I have earnestly abided by labor discipline, went to work on time, made effective use of working hours, and stuck to my post. I need to work overtime on time to ensure that the work can be completed on time and study legal knowledge seriously. I love my job and have a strong sense of responsibility and dedication. Actively learn professional knowledge, have a correct working attitude and treat every job seriously and responsibly.

Second, work ability and specific business aspects.

My job is the quality control department. Mainly responsible for the goods prepared by industry and commerce every day.

With the goal of "doing better", I carried forward the pioneering and innovative spirit in my work, did my job well in a down-to-earth manner, and successfully completed various tasks for one year:

1, use the log to record the day's work; Use weekly and monthly reports to summarize the work of this week or month and make the work plan for next week.

2. I mainly consult with the therapist to ensure the completion of the overall task.

3. The number of defective products in weekly and monthly reports can be basically accurate.

Third, there are shortcomings.

Summary-Although we have made some achievements and made great progress in our work in the past few years, there are still some shortcomings.

First, sometimes there is a gap between the quality and standard of work and the requirements of leaders. On the one hand, due to the lack of personal ability and quality, sometimes there will be some errors in statistics; On the other hand, sometimes the workload is heavy, the time is tight, and the work efficiency is not high.

Second, sometimes the sensitivity of the work is not very strong, and it is not sensitive enough to the things assigned by the leaders. Sometimes the work is not finished in advance and the report is not timely enough.

IV. 20xx Work Plan

I will give full play to my advantages, improve my shortcomings, broaden my thinking, be pragmatic and try my best to do my job well. It is planned to carry out work in the following aspects:

The first is to strengthen work coordination. According to the annual work requirements of the company's leaders, make specific plans for the work of 20xx, clarify the content, time limit and goals to be achieved, strengthen coordination among departments, organically combine all the work, clarify the work ideas, improve work efficiency and enhance work effectiveness.

Second, improve the company's quality objectives and formulate complete statistics and corrective and preventive measures.

The third is to strengthen job training. Always maintain a good mental state, and carry forward the work style of hard work, advancing despite difficulties, striving for perfection, being rigorous and meticulous, and being proactive.

Summary of quality management 3 20xx years have become the past, which is an extraordinary year and also records our past dribs and drabs. While meeting the new tasks and challenges in 20xx, we summarized the work of the quality inspection department in the past year. Under the guidance of the company's strategic thought of "winning by quality, persisting in self-improvement and developing new products" in 20xx, the company's operation has embarked on a healthy track. As the functional department in charge of the company's quality control, all our members still maintain the original team spirit, and strive to do their own work in ordinary posts. All work is guided by the company's quality policy and adheres to the ISO quality management system. Over the past year, our work has been carried out in an orderly manner, mainly in the following aspects:

1. Strengthen study, unify thinking and understanding, carry out quality inspection around the company's objectives, and strengthen the management and training of various positions in the department: under the situation of stable personnel trend this year, the department should appropriately strengthen ideological communication, so as to change the working attitude of personnel into doing detailed things. In the past, a lot of work only focused on the overall operation quality of products, but neglected the supervision and inspection of details, especially in the acceptance of paint quality. There are many missing corners, and there is no paint or even primer on the reverse side, which leads users to have many opinions on Xue Tao products. In the future, we should grasp this meticulous work, continue to carry forward our work enthusiasm and do a good job in auxiliary production. At the same time, strengthen on-the-job training for each position, so that all personnel in the department can master various skills. When boiler radiographic inspection personnel leave their posts, they should develop and mobilize on-the-job personnel to take the initiative to learn and invite external technicians to teach. From learning to mastering independent operation, 37 boilers and 10 dangerous chemicals can be pasted throughout the year, and at the same time, the pasting work can be done well in coordination with the welding process and pipeline installation and acceptance in different places, so that one machine can be used for multiple purposes.

2. In the control of production process: strictly control the inspection of raw materials, semi-finished products and finished products, pay attention to the monitoring of process system, and gradually improve the standards of product inspection items and warehousing parts, so that both manufacturing and warehousing are qualified products. The correct connection of production often requires close cooperation between departments, strengthening communication with production department, supply department and other departments, eliminating information inconsistency, making quality inspection records in the process of product control, issuing inspection reports when there are large errors that cannot be corrected on site or need to be corrected by outsourcing department, organizing personnel to analyze and formulate effective rectification plans, collecting and archiving inspection records and reports, realizing product traceability in the production process, focusing on customers and laying a solid foundation for product after-sales service; In the process of product inspection, total quality management, including work quality, whole process management and full participation, is mainly adopted to control the process, which extends not only in the production process, but also to the front and back sides, including monitoring the design, production and storage process of products, thus improving product quality.

3. Earnestly do the annual review declaration: complete the annual review of ISO900 1,1,1800 1 quality, environment and occupational health and safety management target system, complete the annual review of 3C, hazardous chemicals and measuring instruments production licenses and enterprise implementation standards, and complete the annual review of boiler products. Complete the preparation and recording of the testing requirements required to apply for the production license of general belt conveyor, and ensure that the acceptance rate of the testing and measuring instruments in use by the company through idlers and conveyor models is 100%, and the testing instruments are all within the validity period.

As a long-term unremitting work, product quality and safety can only stand the test of the market with good quality products. As a department serving production and products, in order to adapt to the era of rapid development and global competition, as well as the ever-changing external environment, we must update the increasing and more complex detection technology in time to adapt to the diversity and complexity of products, and create a comprehensive management system, which requires a team of talents with extremely flexible consciousness and adaptability, and this change is taking place at a sustained rate. As a quality inspection department, the continuous personal development needs of the team should be fully recognized by enterprises and a learning team should be established. In order to adapt to the fierce competition environment, a brand-new and modern core must be established. In the process reengineering and technological innovation, we need to improve product quality and customer satisfaction, which has become the goal of our department's plan and related training next year.

The objectives of the Quality Inspection Department this year are: customer satisfaction is above 95%, the qualified rate of in-use testing instruments is 100%, and all testing instruments are within the validity period. In this year's quality system operation, we will do all the work in strict accordance with the relevant system documents, strictly control the production process of products in strict accordance with the relevant documents, notify the production department in time of unqualified items, analyze the reasons and take corrective measures. If the product is unqualified, we will make statistics on the product quality every month, and then formulate corrective and preventive measures for the main unqualified content; Corrective and preventive measures are needed to deal with customer demolition, and these measures have been effectively implemented. Therefore, it ensures that the quality of Xue Tao products is more stable and competitive, and makes customers satisfied and reassured.

Looking forward to the new year, we will constantly improve ourselves, do a good job in production and quality guidance, carry out quality awareness education and training, continue to formulate and improve quality management documents, and accomplish all the work in a down-to-earth manner according to the established departmental objectives; Learn and update in time to make the applied management methods more scientific and reasonable. And adhere to the quality management methods and guidelines with ISO as the goal, continue to strengthen communication and cooperation with various departments, and promote mutual understanding and coordinated development. In the new year, all the staff of the quality inspection department will inherit the previous positive work enthusiasm and team spirit. In order to achieve our goal, we are ready to meet new challenges.

Finally, at the arrival of the new year, I wish you all good health and a happy family!

Overview of quality management. Summary of work in 20xx years

(20xx years to complete major work.

1. Overview of overall quality management work completion

The main work of the quality department of 20xx Branch is based on the improvement of system work. With the support of the head office leaders, branch leaders and brother companies, the service center's work manual, work records and secondary documents in the system documents have been compiled and revised one after another, and at the same time, the service center in the first phase has been assisted to complete the design and arrangement of the VI-oriented system of the public parking system and the early intervention in the second phase. All work is carried out closely around the management ideas of objectives and plans, communication and cooperation are strengthened, the guidance and supervision role of departments are given full play, the opinions and suggestions of service centers are carefully listened to, and technical support is provided to service centers in time, which has played a positive role in promoting the standardization work of branches.

2, the main work items and work completion

(1) Establishment and improvement of system document manual and work record, compilation and modification of secondary documents.

1 Quality management is an important function of property management, which is related to the maintenance, improvement and improvement of property service quality. According to the overall planning of the company's headquarters and the development needs of the branch company, the quality department of the branch company compared with the system documents of the headquarters and according to the development requirements of Nantong property services, in September this year, the work manual and work record of the service center were compiled by brainstorming. After the work manual and work record are issued and run, the department will make a training plan in time, and coordinate, communicate and guide in the process.

2. If there are established standards, corresponding inspection standards and norms are needed to form an inspection mechanism. The compilation and modification of the secondary documents of system documents were completed on June 5438+065438+ 10, and now it needs comprehensive review by the leaders of the headquarters and branches.

(2) Gradually carry out quality supervision and inspection and standard implementation.

Under the general idea of professional supervision and inspection, the implementation methods in the inspection process should be objective, quantitative and specific to ensure the fairness and objectivity of the inspection, with emphasis on quality analysis and improvement. Inspection standards are composed of inspection items, contents, scoring standards and inspection methods. The inspection standards are mainly based on the property service supervision and inspection regulations formulated by the branch, and meet the requirements of standards, specifications and processes. At present, the quality supervision and inspection work carried out by the branch has been carried out in an orderly manner according to the plan, reasonable arrangement of inspection scope and disclosure inspection standards.

(3) In the second half of the year, the frequency and quality of service center quality inspection were strengthened to promote the standardization and specialization of service centers.

In the first half of 20xx, because the system documents were in the initial stage of establishment, there was no standard for daily quality supervision and inspection, and there was no water source. After the system documents were perfected in September of the second half of the year, the Quality Department of the Branch gradually incorporated the quality supervision and inspection into the normal work sequence, especially in the months of 10, 1 1, and conducted special inspections on service centers and sales cases according to different regions, time and requirements. Organize regular quality meetings on time, analyze the problems and share solutions. Through quality supervision and inspection, the service center gradually moves towards standardization, process and specialization. In this process, the department found its own shortcomings through communication, coordination and investigation, prepared for the improvement of the later work, standardized, quantified and concretized the system as much as possible, and strived to promote the realization of the institutionalized, procedural and standardized management concept of the branch.

(4) Avoid the risk of service center management, avoid the post-management pressure, and communicate effectively on special issues in time.

1. Due to preliminary work problems, the VI marking system in the delivery area was not established when the first phase of 1. 1 .2 was delivered. 10 in the second half of the year, the VI logo of the public part of the first phase was specially sorted out, and the design draft was docked with the design department of the real estate company in time. After many times of communication and coordination, this work has now been recognized as real estate.

2.5438 June+10, Phase I underground parking lot VI guidance system and Phase II underground parking lot VI guidance system were connected with the real estate design department in time, and reasonable suggestions were put forward for later property management and owners' travel convenience;

3. Pay attention to the follow-up treatment of the public parts of the delivery area and the area to be delivered in the first phase. 165438+1in late October, our department organized all branches and service centers to conduct a comprehensive inspection of all public parts in the first phase, and sent the problems found out to the real estate company for rectification in time, thus avoiding the risks brought to the service center by public maintenance responsibilities in later management.

(5) Other work

1 Assist the service center to implement the wall-hanging system for each post and publicize the office culture, promote the standardized, labeled and streamlined operation of the service center, and create the corporate culture of the branch;

2. Organize the heads of all departments of the service center, all staff of the customer service department, all staff of the mechanical and electrical department, foreman above the rank, and cleaning expatriate supervisor to carry out special property service training;

Organize the first phase of 20xx annual customer satisfaction survey, which has been carried out in an orderly manner;

Responsible for the daily supervision and inspection of cleaning subcontractors in the service center.

(2), work experience summary and problems existing in the work.

(1) Main work experience

1 This department carries out daily work according to its own job requirements and professional characteristics, and systematically and professionally compiles, modifies and reviews system documents. System documents mainly focus on key service processes according to the file structure, strengthen the compatibility of manuals, promote management and services from point to area, and prepare for future system certification. The document is concise and easy to operate; The most important purpose of the manual is to guide employees to work and provide services. Therefore, in the process of modifying the file, the file should be as simple and clear as possible to meet the requirements of strong operability. Standardize, quantify and concretize the operation process as much as possible, and strive to promote the realization of institutionalized, procedural and standardized management concepts of branches;

Quality work comes from practice, and only by combining theory with practice can we better reflect our own significance. Therefore, in the process of daily quality supervision and inspection of service center, it is more important to carry out daily work in an orderly, effective and rhythmic manner in combination with the actual situation of service center, systematically and scientifically judge and analyze problems through their own professional judgment and inherent work standard flow, and combine their own post responsibilities and unique work resources to lay a solid foundation for promoting quality management;

In order to promote the quality management of branches and improve the soft service level of branches, the department has been thinking about how to "find differences, service features and service highlights" in our daily customer service process, and strive to bring some respectable, respectful, recognized and recognized service perception to customers in addition to basic services.

(2) Problems existing in the work

There are two main characteristics of the work in xx years: first, the first stage is concentrated and occupied many times; Second, there are a large number of documents, and the overall work is basically completed according to the established plan. In my work, I strengthened communication and cooperation with the service center and other departments of the branch, and was able to complete various tasks assigned by the leaders in time. But through the review and summary of the work in the past year, I personally think that the work efficiency needs to be further strengthened, and the division of labor between branches and service centers needs to be further clarified to reduce internal friction and improve efficiency. In the next year, I will further improve my work efficiency, grasp the key points and improve my working methods.

Two. 20xx work plan

Summing up the work in 20xx years, although this department has made some achievements, it is still far from the established goals. In 20xx, this department will vigorously promote the standardization, standardization and branding of its branches, and realize hard landing and soft landing, mainly in the following directions:

(a), to promote the operation of extreme office system, improve work efficiency, show a good modern enterprise office;

(2) standardize the data management and file management of service centers and branches, learn from the advantages of brother companies, and lay a solid foundation for later Excellence;

(3) Standardize the management of facilities and equipment rooms in the service center, build high-quality equipment management in Huaqiang City from the mechanisms of wall-mounted system, 8S management and internal management, and enhance the hard power of management;

(4) Strengthen the supervision of outsourcing service providers and continuously improve the quality of outsourcing services.

(5) Strengthen the training management, especially the internal training of all departments in the service center, create a good learning atmosphere, do a good job in pre-training demand investigation, carry out targeted training, strive to enhance the service awareness of service center employees, expand extended services, and strive to assist the service center in improving team building;

(6) Strengthen the improvement of the system documents of this department, understand the deficiencies and areas needing improvement through the operation of the service center system, and make continuous improvement to make the system documents scientific, reasonable and practical;

(7) Strengthen the inspection and supervision of the service center, plan the inspection scope, optimize the inspection standards, strengthen the inspection quality and effect, and conduct effective process tracking, coordination and guidance from the beginning of rectification. Under the self-inspection and mutual inspection mechanism of the service center, a two-level inspection mode is formed, and the inspection is truly implemented, so that there is no blind spot in the inspection, and the responsibility lies with the people and is put in place;

(VIII) The first phase has been fully delivered in 20xx, and our department will organize special inspections on public parts, equipment and facilities to help the service center avoid management risks. During the early intervention of the second phase, our department will follow the whole process and put forward reasonable suggestions for the later property management;

(9) Comprehensively promote the standard construction and system construction of branches and strengthen brand building.

Summary of quality management: In 5-20xx years, the technical quality department of our company continued to abide by the company's quality policy of "keeping promises, pursuing perfection and bringing expected projects and services to users", worked hard and conscientiously, and contributed all its strength to the steady development of xx project management department. This year, we have overcome various technical problems, strictly implemented product quality standards, and carefully studied and applied them under the guidance of the company's refined management, which has better fulfilled the requirements of the project department for our department.

This year, our technical quality department has injected fresh blood, and the addition of new employees has brought new vitality and further strengthened the strength of the technical quality department. When the Year of the Loong comes, I will do my best to continue to be a good example and leader, and lead all my colleagues in the Technical Quality Department to make greater contributions to the development of xx Project Management Department in the new year.

This year's work mainly includes X project, xxx phase II technical renovation project (including new X separation device, X tank farm civil engineering and installation work, X device technical renovation work) and phase II X overhaul project, all of which have difficulties in heavy tasks and tight construction period. In particular, the X-ray unit of the X-phase technical transformation project includes a large number of large-scale equipment hoisting and process pipeline installation, which often needs to be cross-operated, and at the same time it also meets the challenge of putting into production in the first phase, and the construction process is complicated and cumbersome.

The maximum pressure of the pipeline is x3Mpa, and there are many qualified pipelines by x% ray inspection, which undoubtedly brings necessary difficulties to welding and pressure testing. In the overall coordination and continuous access to relevant information, in the serious preparation work, strictly abide by the requirements of design technical documents, formulate targeted construction organization design and various schemes in combination with the characteristics of the site environment, and continuously provide technical training and technical disclosure to workers.

On the one hand, the technical director is familiar with the construction drawings and thoroughly understands every detail in the construction drawings, so as to know fairly well. On the other hand, they carefully studied the specifications and relevant acceptance quality standards, and used these standards to guide the actual construction process on site, so that all the projects we did were qualified and stood the test. Under the guidance of the leaders of the project department and the unremitting efforts of the employees of all departments, the installation has been completed this year: the pipeline arrival coefficient 1x59, 4x sets of equipment (including X sets of non-standard equipment) and xx tons of steel structure;

Civil engineering: complete the construction project of one process unit and two non-standard storage tanks and pipe gallery. At the same time, the technical department also assisted X Xing Chemical Co., Ltd. in bidding for X Food, X Project and X Expansion Project. ..

Secondly, in terms of the attention, profundity, perfection and presentation effect of the technical quality department data, I think our technical quality department has made obvious progress than before. On the basis of improving the handover data of previous projects and the technical quality control of projects under construction, the Technical Quality Department began to focus on the refined management of the company this year, seize the main line of accelerating the transformation of economic development mode, grasp the direction of becoming stronger and better, unswervingly take the road of "new, special and refined" and strengthen construction management.

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