How to solve the problem of rejection and inspection of intelligent express box

Now the courier puts the things directly in the courier cabinet, and the courier website also shows' sign for it'. Who will be responsible for the problem?

Tips: There is a camera on the express cabinet to open the cabinet for acceptance. In response to residents' doubts, the reporter contacted the customer service staff of several express delivery companies, such as Shentong, Zhongtong, Dayun, Tian Tian, Best Express and China Post Express Logistics.

The customer service staff of the above companies all said that according to the regulations, the courier must get in touch with the recipient registered on the courier list when delivering the goods, and then choose whether to deliver the goods to the door, put them in the courier cabinet or send them to the designated place. If the courier signs for the goods without notifying the recipient, once the goods are damaged, the courier company will contact the distribution outlets and couriers for compensation after verification.

For the case that the recipient needs to inspect the goods, the customer service staff said: "Every express cabinet is equipped with a camera. If the recipient wants to inspect the goods, he can open the package directly in front of the cabinet. If he finds something wrong, he can directly return the package to the cabinet, lock the cabinet door and contact us. By then, the video will become evidence to help the recipients defend their rights. -Suining News Network reporter reported