What is the secondary property service standard?

There is no unified national standard for secondary property services. Secondary property services usually need to do the following:

1. The service provider and the serviced party sign relevant property contracts, and the rights and obligations of both parties are clear.

2. Managers and professional operators shall obtain relevant certificates in accordance with relevant state regulations.

3. The property management plan is clear, and the quality, finance and file management are sound.

4. The property service manager's dress code, sign, behavior and service enthusiasm.

5. According to the owner's demand, provide special services and agency services other than the property service contract, and publicize the service items and charging standards.

6. Ask the community owners for service opinions at least 1 time every year, and the satisfaction should reach over 75%.

Extended data:

The efficiency of traditional property service in China is relatively low, and the operation process is not transparent enough. Many owners are less satisfied with property service companies. The competition in the property service industry market is mainly manifested in the overall competition for customers, and whether or not to have customers depends on the relationship between property service enterprises and customers, and depends on customers' satisfaction with property products and services. It is self-evident that the higher the customer satisfaction, the stronger the competitiveness of the realty service enterprise, the greater the market share and the better the benefit of the realty service enterprise. Property service enterprises should focus on creating customer value, and the key to creating customer value is customer satisfaction.