Corporate Culture of Shenzhen Poly Property Service Co., Ltd.

Corporate culture is the spiritual strength that enterprises advocate, employees identify and promote the development and growth of enterprises for a long time. In the past 20 years, Poly has grown from scratch, from weak to strong, from military-run enterprises to state-owned enterprises. On the stage of market economy and in the practice of enterprises, Poly people have created Poly culture with rich humanistic connotation.

Enterprise core values: "learning, responsibility and gratitude"

Service concept: "people-oriented, dedicated service."

Working tenet: "Serve a project and create a fine product."

Quality policy: "scientific and rigorous management, high-quality and efficient service, continuous improvement and innovation, and pursuit of customer satisfaction."

Guiding principles: "Excellence, customer orientation, concern for employees, social responsibility, teamwork, honesty and trustworthiness.

Service concept, service management culture and service culture. Management culture is a combination of environmental culture, institutional culture and material culture. The shaping of environmental culture is the starting point of implementing management culture, and the environment is the most intuitive first impression left to customers. The environment should serve people better and meet the needs of modern people.

The demand for spiritual enjoyment is higher; The so-called service culture is service direction, service consciousness, service attitude and service standard, which embodies the value orientation of service. Because the cultural level of the property service object is relatively high and the requirements of customers are also high, the bill has the characteristics of emphasizing service. Pipes/pipes

Scientific culture: three major guarantee systems; Service culture: five major project operation systems. Therefore, only by realizing the synchronization of management culture and service culture can we build an excellent brand of property. The first is the administrative management system. The service quality control of the management office will be incorporated into the overall supervision and operation of the company, which not only accepts the unified service quality constraint and supervision, but also enjoys the excellent management resources of the whole company, which is actually equivalent to upgrading the property projects with our overall strength.

Objective to manage and serve, and realize the gap coverage of our management chain; The second is the human resources security system. Our company will adopt the three-thirds system for staffing according to the human resource demand of property management services. By establishing a management model characterized by stimulating employees' potential, it is good

Interpersonal environment and scientific and reasonable employment mechanism; Thirdly, ISO900 1 quality management system certification continuously improves service quality. Through the investigation and analysis of the project, our company will implement high-standard and high-quality property management by using the five project operation systems of "Five Rings Safety System, Five Environmental Operation Systems, Electromechanical Equipment Operation System, Emergency Management System and Project Operation Control System".

Property management services.

1, five-ring security system

Creating a safe and harmonious environment is one of the important tasks of property management services. According to the characteristics of the property, our company not only ensures the reasonable arrangement and careful use of its hardware facilities, but also adopts the principle of combining civil air defense with technical defense, and carries out strict monitoring through civil air defense, group defense and intelligent technical defense systems.

Control and manage the regional security situation, and then combine external control, door control, group control and internal control without leaving any dead ends. Build a safety protection network covering the management area and create a safe and harmonious environment.

2. Five environmental operating systems

1) Create an open service environment.

2) Create a warm living and office environment, and create a warm living and working environment through property management services.

3) Create an environmentally friendly and healthy green environment.

4) Create a safe and harmonious environment.

5) Create a soft light environment and a peaceful sound environment.

3, mechanical and electrical equipment operating system

The work of mechanical and electrical equipment operation system mainly depends on one key: detection, maintenance and diagnosis, so as to realize zero maintenance in daily management. Three guarantees: the guarantee of science and technology, human resources and energy saving.

4. Emergency management system

Emergency management system is to set up an emergency treatment center under the leadership of the management office, which is responsible for handling all emergency events in the daily management service process. Realize the timely, rapid and effective handling of all kinds of emergencies;

5. Project operation control system

Our project operation control system is based on the customer service center of the management office and supported by various functional departments. External and functional departments should be organically connected, and internal departments should supervise, control and serve each functional department.