Report on illegal buildings on the roof

Shenzhen can call 123 19 to report illegal construction. 123 19 is an urban construction service hotline, which is a special telephone number for public welfare services in the national construction industry determined by the Ministry of Construction and the Ministry of Information Industry, covering public transportation, water supply, gas, heating, illegal buildings and other aspects.

Shenzhen Digital Urban Management Information System is an information platform that supports multi-level and multi-department collaborative work. The scope of users vertically covers five levels of city, district, street, community and work grid, and horizontally covers many institutions and departments such as municipal urban management system, municipal functional departments, district urban management system and district functional departments.

All digital urban management case information is connected to the municipal platform in a unified way. According to the principle of "territorial management", the information is automatically distributed by the system to all district platforms. After the platform of each district is reviewed and filed, it will be sent to the competent department or responsible unit, which will handle the problem according to the time limit, and then feed back the processing results to the municipal platform and the platform of each district.

Shenzhen Digital Urban Management General 10 years old. According to statistics, by 2065, when the system was put into operation, the city's digital urban management supervision department * * accepted 438+05,65,438+02,357,246 urban management cases, with an average daily acceptance of about 3,500 cases, which was 65,438 cases before the system was completed. 20 15 years accepted 1329765 pieces, put on file126481piece, closed 1249 172 pieces, and the settlement rate was 99.77.

Extended data:

The workflow of 123 19 is as follows:

1. For general information, citizens can obtain the required services, complaints and suggestions from the hotline center (123 19) by telephone, fax, internet, etc., and the reception staff of the center can directly communicate with citizens according to the effective information stored in the center to solve the problem of handling calls from citizens.

2. For the information that needs to be further implemented, after the hotline center accesses the citizen-related information, according to the actual situation, after being processed by the service center, these information will be directly transmitted to the secondary network platform (including the competent department) of the relevant responsible unit and the relevant responsible unit or competent department through the hotline service network.

Within the prescribed time limit, it will be solved by the secondary or tertiary network responsibility unit, and at the same time, it will be fed back to the hotline center through the hotline service network of the digital urban management call center system, and then the hotline service center will pay a return visit to the citizens to ensure that the service is in place.

Baidu Encyclopedia-123 19

Shenzhen Urban Management Bureau-Shenzhen Digital Urban Management 10: 3,500 cases were accepted daily.