Moral significance of professional etiquette

The first lesson in the second week is to shape your good image. Third, communication etiquette creates harmonious interpersonal relationships. First, the teaching goal through teaching, let students understand the basic requirements of communication etiquette, understand the moral significance of communication etiquette, and experience the affinity of communication etiquette. Understand the basic requirements, moral significance and function of professional etiquette. Second, the teaching emphases and difficulties 1. Teaching emphasis (1) Consciously practicing the norms of communication etiquette (2) The role of observing professional etiquette (2) Teaching difficulties (1) The moral significance of communication etiquette and the role of observing communication etiquette (2) The moral significance of professional etiquette teaching process 1. Basic requirements of communication etiquette Case: Feng said: I can prove that I have great strength. Look, an old man in a coat is walking underground. I can take off his coat faster than you. So the sun hid in the dark clouds, and the wind blew with all its strength, but the stronger the wind blew, the tighter the old man held on. Finally, when the wind was exhausted and stopped, the sun appeared from the clouds and threw a friendly smile at the old man. Soon, the old man wiped the sweat from his forehead with his hand and gently took off his coat. The sun kindly said to the wind, "Kindness and kindness are always stronger than anger and violence." Q: What does this fable bring us? Case: In the Department of Education of Liaoning Normal University, there are two special students, one is Zhou Tingting and the other is Wang Zheng. One of them is blind and the other is deaf. However, it was in this way that two people formed the "Helen Keller" joint fleet. They help each other in life and study. Zhou Tingting couldn't hear clearly, but she became the eyes of Wang Zheng. Wang Zheng can't see clearly She is Tingting's ear. They learn from each other's strong points and have excellent academic performance. Q: What are the basic requirements of communication etiquette embodied by examples? What are the basic requirements of communication etiquette? Revelation: The basic requirements of communication etiquette are equality and mutual respect, honesty and trustworthiness, unity and friendship, mutual benefit and mutual assistance. 2. Communication etiquette is very important. Tell me about the etiquette of taking a taxi. Students should sit in the back row. When there are two men and a woman, the woman sits beside them, not in the middle. You should take good care of your elders and ladies, and get on the bus first. Generally, men or younger generations get off the bus first, and then take care of their elders or ladies. Pay attention to carry your belongings with you, and don't leave rubbish and throw away things in the car. Taking a car or taxi has become an indispensable part of daily life. According to international practice, the routine of seating arrangement in a car is: right high and left low, rear high and front low. What is the moral significance behind the seating arrangement in communication etiquette? What is the function of observing social etiquette? Abiding by communication etiquette has three functions: one is for individuals, the other is for the whole society, and the third is for international communication. From a personal point of view, let's look at a story about Mei Lanfang and Qi Baishi: 19 13, 19-year-old Mei Lanfang went to Shanghai to perform for the first time and became famous in one fell swoop. During this period, he met some famous painters, including Qi Baishi. On one occasion, Qi Baishi was invited to visit a family. Most of the guests on this day are dignitaries, wearing gorgeous clothes and dazzling. Only Qi Baishi's cloth shoes were worn out and left out after sitting down in the living room. After a while, the host led Mei Lanfang into the living room with a big smile, and all the guests stood up to welcome him and shake hands with him. Mei Lanfang suddenly caught a glimpse of Qi Baishi sitting alone, immediately pushed through the crowd and walked towards Qi Baishi, respectfully calling out, "Teacher!" Then I had a cordial conversation with him. This scene surprised everyone present. Qi Baishi was deeply moved. Afterwards, he specially painted a picture of "Giving charcoal in the snow" as a gift to Mei Lanfang. For society, observing the basic requirements of communication etiquette is conducive to advocating a civilized social atmosphere, enhancing national cohesion, promoting the construction of socialist spiritual civilization and building a harmonious socialist society. For example, on a crowded bus, one passenger often accidentally steps on another passenger's foot. If the passenger immediately says "I'm sorry" sincerely, even if the pain on the trampled passenger's foot has not disappeared, he will express his understanding and reply "It doesn't matter". If the tramp is indifferent, the tramp will feel uncomfortable and quarrel is inevitable. The same thing reflects two different attitudes and two different results. The former is polite and resolves contradictions; The latter rudeness aggravated the contradiction. During the Beijing Olympic Games, many city volunteers appeared on the streets of Beijing. "Hello!" "What help do you need?" This is the kind voice of Olympic volunteers, who all wear five-color "smile rings": red stands for helping others, yellow stands for civility and etiquette, black stands for honesty and trustworthiness, green stands for environmental protection, and blue stands for learning and enterprising. Volunteers serve people from all over the world with their enthusiasm and smiles, and touch the hearts of every public with their sincere smiles, excellent services and friendly behaviors. An Olympic volunteer said: "Except the athletes who compete on the field, each of us is the image ambassador of the Olympic Games. Quality service and heartfelt smile are the best business cards for Beijing and our country and nation. " This shows that observing the basic requirements of communication etiquette can show the good spirit of our people's civility, courtesy, enthusiasm and generosity, and is conducive to enhancing international exchanges. After understanding the basic requirements of communication etiquette and why we should abide by it, each of us should consciously practice the norms of communication etiquette. How to form the habit of observing the norms of communication etiquette? Please use examples or your own experiences to discuss in groups. 3. Consciously practice the norms of communication etiquette. Classroom exercise: shake hands. Helen Keller, a famous American blind and deaf woman writer, said: Some of the hands I touch can keep people away; Some people's hands are full of sunshine, and you will feel very warm. A small action shows so much about meaning of etiquette. To form the habit of observing the norms of communication etiquette, we should start with small things and pay attention to details. Show your professional style. The teaching process of image-building of professional etiquette: case: 1. One day, an old man came to the men's trousers department of a shopping mall, and the clerk Xiao Xia warmly received him. When he learned that Grandpa wanted to see the trousers, Xiao Xia first brought a stool for him to sit down, and then brought the trousers suitable for him to try on one by one. At first, my uncle just tried it on with a smile and didn't say he wanted to buy it, but Xiao Xia kept smiling all the time and patiently answered my uncle's every question in detail. After trying on a dozen pairs of trousers, grandpa asked, "Girl, I am so shabby and dirty, and you are still so enthusiastic about me.". Aren't you afraid I can't afford it? " Hearing this, Xiao Xia smiled and said to his uncle, "I'm not afraid. As long as customers come to the mall, I will treat them equally, because it is our greatest wish to satisfy customers. It doesn't matter whether you buy it or not! " Hearing this, the uncle nodded with satisfaction, got up and pointed to two pairs of pants with a price of more than 200 yuan and said, "Girl, I bought these two pairs of pants. Please help me invoice!" I have been to many places, and your service is the only one that satisfies me most. You didn't look down on me because I was in rags. Instead, you treated me like a family member, which made my heart warm. In the future, I will definitely come here to find you! Case 2. One morning, in a city bank, an old man in plain clothes pushed the door and entered. The old man brought a sack of tattered banknotes and coins and asked for a deposit. The new employee of the bank received the old man. His first sentence was not to treat the old man well, but "We are very busy here, don't give us any trouble ..." The old man immediately turned and left. Afterwards, I learned that the old gentleman wanted to invest in this city. He wants to find a trustworthy bank to start his own financial business, but ... how do you feel after reading this case? "1. Basic requirements of professional etiquette (1) Love one's post and be dedicated to one's work Case: In June 2008, the continuous freezing rain turned the beautiful snowflake into a terrible disaster. The Warsaw line, which is responsible for Changsha 1/4 power supply, is covered with ice more than twice the bearing limit. Team 302 18, where Luo, Luo Changming and Zhou Jinghua were located, was ordered to go to Wangcheng County for emergency rescue. They are in groups of three, responsible for the deicing task of Tower 43. At this time, the ice on the tower has exceeded 50 mm, and this thick ice layer is a warning that the tower may collapse at any time. Three people, who also didn't say a word, who also didn't hesitate, firmly rushed up. In the afternoon 1, disaster struck suddenly. "Come down, Zhou Jinghua, Luo Changming, come down, luo! "Seeing death approaching his brother, everyone shouted at the top of their lungs and ran like crazy to Tower 43, but all efforts failed to stop the disaster. Tower 43 was instantly pulled down and broken by wires. The sharp angle iron cut the safety rope and seat belt tied to Zhou Jinghua. He fell heavily from the air and died on the spot. Tam Sea and Luo Changming, who were still knocking on the ice on the tower, were violently hit by the tower, and their bodies kept swinging in the cold air ... Because the journey was too far and the injury was too heavy, Tam Sea and Luo Changming died heroically because of ineffective rescue. (2) Read the textbook case aloud, with proper appearance and civilized language, and answer questions. (3) Honest and trustworthy, excellent service case: On August 30, 2002, Maoming City, Guangdong Province 10060 Sports Lottery Sales Point awarded 5 million prizes. The winning lottery player made a phone bet and didn't come to pick up the ticket without paying. Facing the 5 million yuan that may change his life, Lin Haiyan, the boss, has no greed. Lin Haiyan's honest deeds set off a whirlwind of "honesty" throughout the country. Lin Haiyan has also been commended many times: in June, 2002, 1 10060 betting station operated by Lin Haiyan became the first "honest sales model network" in China, and the word "Lin Haiyan" has become synonymous with honesty. Confucius said, "See profit without losing righteousness", and Bacon said, "Knowledge gives people inner strength". Students, let's set a firm goal through study and lay a good foundation for meeting the requirements of professional etiquette in the future. 2. Moral significance of professional etiquette cases: A businessman has a batch of orders and visited several companies of different sizes. The products of these companies are comparable in price, quality and after-sales service. Finally, the businessman chose a smaller company. Someone asked him what the selection criteria were. The businessman replied, "It's the receptionist. "It turns out that the receptionists of other companies either made a mistake in a hurry, or did not carefully check the arrival time of the plane in advance and did not go to the airport to meet them. There are also reception staff who are untidy and often rude when receiving. Only the receptionist of this small company arrived at the airport on time, dressed neatly and politely throughout the reception. The businessman said: "From this well-trained receptionist, we can see that the overall quality of the employees in this company must be very high, the management must be very good, and the work efficiency will definitely satisfy me. "(1) What are the criteria for a businessman to choose an ordering company? (2) Please point out the rude behavior of receptionists in other companies. (3) Why do businessmen come to the conclusion that the employees of this company have high overall quality, good management and satisfactory work efficiency through the work of receptionists? Professional etiquette is the external expression of a professional's moral quality, which embodies the professional's attitude towards himself, others and work. Among the two moral meanings contained in professional etiquette, we should pay special attention to the following words: dedication is the primary content of the basic requirements of professional etiquette ... dedication is the highest realm of professional etiquette, and dedication is an important way for professional people to realize their life value. 3. the role of professional etiquette case: my job story: the interview is coming to an end, and a deputy general manager walks into the interview room. He looked at me and my classmates, Sun Xiao and Xiao Deng, and said, "I seem to have seen you at the meeting between supply and demand held by your school. Do you serve and guide? " Sun Xiao quickly seized the opportunity to befriend the deputy general manager. Xiao Deng and I looked at each other, and we all said he seemed to have mistaken me for someone else. Later, when I came to work, the director of human resources told us that the company did not send anyone to attend the supply-demand meeting. Q: If you were the deputy general manager, who would you hire? Tell me your reasons. The role of observing professional etiquette: First of all, paying attention to professional etiquette helps individuals to succeed in job hunting. Employers not only attach importance to personal professional knowledge and potential, but also attach great importance to personal etiquette cultivation and moral quality, and sometimes some small etiquette details even play a decisive role. Secondly, paying attention to professional etiquette is the need to shape and maintain a good organizational image. Thirdly, it can effectively improve personal quality and shape a good personal professional image. After-class exercises: Use spare time to go to work to investigate the present situation of civilized service in this major and write a brief comment on these phenomena.