Responsibilities of the Property Management Office

Property management positions need to be familiar with the operation process of property management, the application of quality, environment and occupational health management system in property management industry, and have certain management experience. The following are the responsibilities of the property management office that I have sorted out for you. You are welcome to learn from and refer to it, which will definitely help you.

Responsibilities of Property Management Office 1

Management by objectives: to provide customers with all kinds of services that meet the requirements of non-malicious management service contracts, meet the specific requirements of annual management plans and grade fees, and achieve the ultimate goal of improving customer satisfaction through various management activities.

Plan management: make the annual work plan of customer service department in combination with the annual management plan, and decompose it to check the completion of customer service work.

Daily management: familiar with the management system, charging standards, customers, public facilities distribution and safety inspection requirements of the property service center, and master the management trends of various lines such as engineering, cleaning and greening; Ensure the integrity, accuracy and timeliness of information such as the project house; Arrange customer service personnel to issue various expense notices to customers on time, urge subordinates to collect various property management fees and other fees in time, and organize and urge the delinquent households to pay fees; Responsible for timely recording, reporting and tracking major events in the project according to the accident and major event reporting system; Responsible for the setting, inspection and management of all kinds of notices, management regulations and temporary signs of the project; Daily training of customer service staff.

Information processing: accept and handle customer complaints and record them, stop illegal operations or behaviors in time and deal with them according to regulations, and report important events to the manager of the property service center.

Customer relationship: assist the manager of the property service center to maintain good communication with the industry Committee and other relevant departments; Be responsible for summarizing and analyzing the customer satisfaction survey, filling in the satisfaction return visit record and satisfaction improvement plan; Plan various cultural activities and publicity work of the project.

6. Complete other tasks assigned by the leaders.

Responsibilities of Property Management Office 2

1. Keep good communication with tenants, provide them with convenient services, understand customer needs and help customers solve problems;

2. Follow up tenants' complaints and return visits, and provide five-star commercial services;

3, responsible for collecting rent, property management fees and other fees;

4. Assist the tenant to handle the decoration procedures, conference room leasing procedures and advertising leasing procedures of the leasing unit.

5. Responsible for the supervision of public safety, sanitation and greening in the park, and create a beautiful atmosphere in the park.

6. Strictly implement quality management standards and standardized operating procedures.

Responsibilities of Property Management Office 3

1. Be responsible for implementing various business processes according to the requirements of system documents.

2. Be familiar with the structure, supporting facilities and basic information of customers of the property under its jurisdiction, as well as the service content of the property center;

3. Conduct daily building inspections in the area under its jurisdiction, carefully check whether the building environmental sanitation and public facilities and equipment are operating normally, and make corresponding records;

4. Responsible for signing, distributing, collecting, filing and keeping construction files, customer files, quality records and other documents;

5. Be responsible for the entry and exit formalities and coordination of the owner's customers;

6. Responsible for applying for decoration and assisting in the inspection and acceptance of decoration construction contents;

7. Be responsible for specifically recording customer demands and complaints, conveying them to the corresponding departments for handling in time, and tracking and supervising the timely and effective completion of services;

8. Be responsible for establishing and perfecting the property fee account, collecting various property fees and paying the fees with the financial department;

Responsibilities of Property Management Office 4

1. Responsible for the issuance of property management fee notice and the collection of fees;

2. Responsible for collecting user data within the jurisdiction and managing user files;

3. Be responsible for the duty of the company's service hotline, collect and master all the records of the hotline, and record the repair situation and service quality.

4. Be responsible for contacting the owners or tenants. Assist in organizing property community activities.

5. Responsible for realizing the property fee collection index and satisfaction index of the service area;

6. Other matters arranged by superiors.

Responsibilities of the Property Management Office

1, under the leadership of the department manager, specifically exercise the functions of management, supervision and coordination of services;

2. Management of archives, materials and various letters;

3. Complete other tasks assigned by superior leaders;

4. Make training plans for team members and conduct regular training;

5. Handle customer service complaints, regularly collect customer opinions and suggestions, feed them back to various functional departments, and report to company leaders when necessary;

6. Establish accounts receivable ledger, and summarize the daily reminders of the team;

7, can mobilize the enthusiasm of employees, enhance the unity spirit of employees, familiar with the daily work content, matters and completion of employees.

Responsibilities of the Property Management Office

1. Front desk business of customer service center: accepting applications, complaints and suggestions, etc. Used for decoration, repair, repossession (paving);

2. Customer relationship maintenance: collect and summarize customer information, understand and investigate customer service needs, opinions and suggestions, and make relevant written feedback;

3. Other work: update the front desk business forms and daily reports in time, and do a good job of docking with other business departments;

4. Assist superior leaders to complete other temporary work.

Responsibilities of the Property Management Office

1, responsible for telephone answering, transfer, reception and public relations at the front desk of the lobby, and keeping the lobby quiet, tidy and in good order.

2. Responsible for accepting all kinds of services and complaints from customers; And track and feedback the service situation.

3. Responsible for daily maintenance declaration and complaint record, and timely maintenance declaration and corresponding return visit.

4, responsible for customer return visit and service satisfaction statistics.

5. Cooperate with the Concierge Department to distribute goods, send and receive newspapers and letters.

6, responsible for property inspection, and timely follow up the unqualified items.

7. Responsible for maintaining the customer relationship in the responsible area and maintaining good communication with customers.

Terms related to the responsibilities of the Property Management Office:

★ Responsibilities of the Property Management Office

★ Responsibilities of Property Office

★ Responsibilities and work contents of the comprehensive property office

★ Responsibilities of each department of the property management company

★ Responsibility of the property community

★ Responsibilities of residential property management

★ Responsibilities of residential property management

★ Responsibilities of the Property Management Office

★ Job responsibilities and contents of the property