How does the property customer service handle the owner's complaint?

When handling the owner's complaint, the property should have a simple conversation with the complainant. As a staff member of a property management company, the first thing you need to do is to have a simple conversation with the complainant to understand the reasons, causes and motives of the owner's complaint. After the chat, you can roughly verify the real reason and accurate reason of this complaint.

1. Record the complaint in detail. In response to the owner's complaint, after you know the situation, you need the owner to fulfill the written complaint procedure. Whether you fill in the complaint application form or fill in the complaint application form, only by recording the complaints of the owners in detail can you handle the complaints well.

2. Evaluate the authenticity of the complaint. Every complaint received from the owner is not only a matter of registration, but also needs to be evaluated for its authenticity, mainly from the facts and reasons of the complaint written by the owner to see whether the owner's complaint is a malicious complaint without evidence or a real and effective complaint, which needs a simple evaluation.

3. Investigate and verify the facts of the complaint. Upon the evaluation of the relevant personnel of the company, the fact of the complaint is a true complaint, and it is also a true complaint proved by relevant evidence. Then the relevant personnel of the company need to investigate and verify the facts of the complaint and find out the truth before they can come up with treatment measures as soon as possible.

4. Make a treatment plan in time. In view of the real and effective complaints of the owners, once the facts are verified, we must formulate corresponding treatment plans in time and immediately find ways to solve these practical problems that cause the owners' disgust or dissatisfaction.

Which department should the owner complain to if there is a dispute with the property company?

1. You should make corresponding preparations before complaining, such as collecting and sorting out evidence; Focus on collecting relevant evidence that the property company fails to perform as agreed, and the evidence should be sufficient and complete.

2. For the behavior of the property management company, you can complain to the property management office of the local real estate administration, which is the competent department of the property industry.

3, complaints should pay attention to try not to use oral complaints, it is recommended to submit in writing.

If the complaint can't solve the dispute, I suggest you bring a lawsuit to the people's court or apply to an arbitration institution for arbitration.

To sum up, the property should have a simple conversation with the complainant when dealing with the owner's complaint. As a staff member of a property management company, the first thing you need to do is to have a simple conversation with the complainant to understand the reasons, causes and motives of the owner's complaint. After the chat, you can roughly verify the real reason and accurate reason of this complaint.

Legal basis:

property management regulations

Article 42

The price departments of the people's governments at or above the county level shall, jointly with the real estate administrative departments at the same level, strengthen the supervision of property service charges.

Article 48

The real estate administrative departments of the local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.