Three excellent essays on the work summary of e-commerce personnel

Work summary generally refers to the achievements and shortcomings we have made this year. It is a written material summarized through reflection, which I believe many people have written. The following are three excellent short articles about the work summary of e-commerce personnel that I share with you for your reference. You are welcome to read them.

Excellent model essay on work summary of e-commerce personnel 1

In retrospect, it seems that it happened when I first applied for the customer service position of the property management company of the Chamber of Commerce, but now I have changed from an ignorant newcomer to a customer service staff with job responsibilities, and the customer service work has changed from unfamiliar to familiar.

Many people don't understand customer service, and feel simple, monotonous or even boring. They just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work. Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The following is my main work in the past year.

1. Handle the formalities and certificates for customers' decoration, and file the information, files and keys of merchants. Among them, it is necessary to distinguish between the ad area on the first floor and the second floor and the abcd area on the third floor. Most of the first and second floors belong to xxx, a few belong to merchants, and some belong to private owners.

2, familiar with all aspects of information, including the owner, decoration units, construction units and other information, at the same time make records, notify the relevant departments and personnel for processing, and track this process, after the completion of a return visit.

3. You should be familiar with how to make, send and file letters and documents, and how to use single letters sent by Guide Company, Suntech and Maozhi Office, notices for rectifying paragraph order, warm tips, article release notes, small construction orders, large decoration materials and maintenance orders.

In the process of completing the above work, I learned a lot and grew a lot.

1. The tempering at work has shaped my character and improved my psychological quality. For those who are new to property management and have little experience, they will inevitably encounter various obstacles and difficulties in their work. With the help of leaders and colleagues, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I think we should keep a good mental outlook and working condition in front of customers. As customer service staff, we should put professionalism and smiling service in the first place.

The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should always put your work first and keep smiling, because you represent not only your personal image, but also the image of the company. Try to keep smiling service, gradually become fearless when communicating with a few difficult customers, and gradually improve etiquette such as reception etiquette and telephone etiquette.

I realized the importance of details in my work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In the wool trade center here, I deeply realize that details should not be ignored or sloppy. Whether it's every line and punctuation when reading official documents, or the refined and hygienic service that leaders emphasize without dead ends, I deeply realize that only by going deep into the details can we get rewards from it. Details bring benefits and details bring success.

I have developed my talents in my work and study. When I try to finish every job, I get my support and affirmation. I remember that during the woolen trade fair, in order to do a good job, our customer service department, engineering department and security department all worked overtime in these four or five days to do their jobs well. Although very tired, they all reflect the unity spirit of our customer service center. This shows that everyone is full of passion for their work. As for the computer maps of the abcd area on the first and second floors of the whole wool textile trade center, I will treat them seriously and responsibly, and try my best to do all the work better one by one.

In the second half of the year, I will try to correct the shortcomings in my work in the past year and constantly improve and strengthen my work in the following aspects:

1, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette.

2. Strengthen the ability of document production and expand various work skills, such as learning the operation of some new computer software and how to answer customers' questions.

3. Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work.

4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

I am very happy to come to the big family of wool trade center. The cultural concept and working atmosphere of the property management company unconsciously infected and promoted me.

Let me study at work, grow in my study, and determine the direction of my efforts. At this moment, my goal is to challenge myself, surpass myself and make greater progress in my work in the new year!

Excellent model essay on work summary of e-commerce personnel II

Time flies, time flies, and the three-month customer service internship period has passed in a blink of an eye. Looking back on the past three months, I came to work in an e-commerce customer service company. I have made a lot of growth and progress, and there are also many places that need to be strengthened. In order to sort out the work during the internship and better meet the next stage of work, I made the following internship summary.

First, the cultivation of professional knowledge.

As a customer service, of course, you must have a good understanding and familiarity with your company's products in order to do this position well. So in the first month of internship, I was already familiar with the products and participated in the professional training of customer service. During the training, I not only learned the basic operation of our company's e-commerce background, but also improved my professional knowledge of customer service positions. Besides, I have done a lot of work and preparation in my spare time. When I have nothing to do, I like to learn all kinds of professional skills about customer service and expand my knowledge of e-commerce operation in the company.

Second, the cultivation of service consciousness.

As a customer service, you should not only have excellent professional knowledge, but also have a good sense of service. There are many customers. In fact, while they are looking at the products, they are also looking at the service and attitude of our customer service staff. If our products are very good, customers will ask questions, but they will be ignored by our customer service staff and have a bad attitude, so it is very likely that they will not place an order. There may even be a series of problems such as complaints. Therefore, the service attitude of customer service staff is actually very important. During my internship, I paid close attention to this problem. I have always been patient and considerate, no matter whether I face customers with many problems or very troublesome customers.

Three. Areas to be strengthened

In my past internship, I felt that I didn't do well enough in dealing with my colleagues. Because in the past few days, I have had conflicts with many colleagues and I am not very satisfied with my colleagues. Therefore, I reflected on myself and felt that many problems were caused by myself. Therefore, in the future work days, I must correct my temperament, try my best to understand and tolerate my colleagues, get along with my colleagues in a friendly way, and strengthen communication and contact with my colleagues.

The internship period has passed. Facing my future career development, I have a clear direction and am ready to work in the company for a long time. I believe I can get better and better and work harder.

E-commerce talent work summary excellent model essay 3

In the past year, I was lucky enough to join XXX company. With the care of my leaders and the help of my colleagues, I have made some progress in all aspects and completed my work well. This work will be briefly summarized as follows:

First, continue to strengthen study and further improve quality.

Having good product knowledge and professional quality is the prerequisite and necessary condition for doing a good job. Over the past year, I have always put learning in an important position and strived to improve my overall quality.

First, focus on learning product knowledge;

The second is to learn the relevant rules and regulations of the e-commerce department;

Third, under the guidance of predecessors, learn the working skills of e-commerce in practice and pay attention to collecting relevant information. Always listen carefully to the speeches of company leaders at various meetings, draw nutrients and gain a lot;

The fourth is to learn from colleagues with high theoretical level and strong business ability as much as possible, and strive to enrich themselves, enrich themselves and improve themselves. It can be said that in this year, from the initial interest-oriented entry to the present, I can handle some things independently and always maintain a strong interest in this job.

Second, work hard and do essential work.

My main job is customer service, and the complete workflow can be reflected in understanding the store situation, understanding the information of goods on the shelves, customer reception, order processing, after-sales processing and evaluation management. In the early stage, it was used to collect commodity network information on Taobao platform. Customer reception can be said to be a relatively important link, and it is the direct window of our product information output. In this year's practical operation, I adhered to the attitude of detail, constantly summed up my daily work, improved my communication skills, and gradually formed a daily work system by referring to some excellent examples and experience sharing, constantly updating my work skills and checking for missing parts. At present, we have mastered the efficient methods of order processing and statistics in the process of order fulfillment and after-sales processing, which can effectively solve the common problems in after-sales problems. For rare complicated and thorny problems, we can look at them at the first time, see how our senior colleagues handle them, and ask about the details of related production and sales, and we can solve them independently when we encounter similar problems again.

Third, the shortcomings to be improved.

I gradually grow up and mature in my study and work, but I know that I still have many shortcomings, which will become the focus of improvement at the beginning of the new year.

1, good at communication and coordination, and gradually improve their theoretical level and professional ability.

2. Overcome the impatience of youth, be down-to-earth, improve work initiative, improve time utilization, be not afraid of many things, be not afraid of small things, and improve yourself in practice.

3. Proficient in professional skills, diligent in observation and summary, and try to standardize, digitize and visualize the work summary.

Fourth, at the end of the year and the beginning of the year, the year is in spring.

1, ability learning and quality improvement is a process of innovation. With the development of the company and the expansion of the e-commerce department, it is foreseeable that more products will come out and reach a wider range of customers. Therefore, updating product knowledge and summing up customer service experience is a process that needs to be adhered to all the time. For the network promotion of new products, combining with existing cases and cooperating with departmental colleagues will be the focus of the next stage.

2. Establish a global view and strengthen compatibility development. The daily work of the e-commerce department is closely related to the production and sales departments, and the customer service work is also inseparable from the internal planning, operation and promotion of the department. Therefore, while doing a good job, individuals need to strengthen their involvement in all aspects of information, understand each responsible position, strengthen communication and make progress with each other.

3. Crisis public relations and key point control. Especially during the activities, the work content increased, and many details in e-commerce work gradually emerged. Response and handling in customer service affairs is the most direct and effective solution, so paying attention to and summarizing these key parts in previous activities will make the work more efficient; The shortcomings in previous activities have also accumulated experience and lessons. Pre-judgment and the cultivation of crisis awareness will make the work more handy.

Over the past year, the company atmosphere, humanistic atmosphere and working state have deeply attracted me. I believe that I will grow up with XXX in the new year!