Practice and experience of property management in various countries

Practice and experience of property management in various countries

In recent years, property management has developed r

Practice and experience of property management in various countries

Practice and experience of property management in various countries

In recent years, property management has developed rapidly in China. Property management is a new thing that conforms to the comprehensive development of real estate, the reform of housing system and the development of socialist market economy. Its rapid development in just over ten years has brought positive changes to the owners' lives. However, China's property management is still relatively backward, and there are many problems to be solved, especially the interests of owners are often violated or not guaranteed by law, and disputes between property companies and owners continue.

This paper briefly introduces the practices and experiences of some other countries in property management, hoping to provide reference for the increasingly developing property management in China.

Germany: Strict and meticulous management.

Real estate management in Germany is mainly carried out through specialized property management companies, and some real estate developers also manage property management companies themselves. The operation of property management companies is carried out under the framework of the Property Management Law. In addition, there is a Federation of property management companies in Germany and regional associations of property management companies in various states. There are strict regulations to regulate the operation of property management companies, provide them with business training and ensure the quality of property management.

In addition to managing the daily affairs of the property, the property company should also organize an owners' meeting in the property area under its jurisdiction every year. The property company must disclose the property accounts of the past year at the owners' meeting and submit the property plan for that year to the owners. The employment period of a property management company is only five years. If it is re-employed, a new contract needs to be signed. There is no uniform standard for the remuneration of property companies, which is based on the quality of their work, the scale of real estate and other factors.

America: People-oriented and thoughtful service

Professional management is the most prominent feature of American property management. First of all, developers generally do not manage their own properties after developing real estate. After they buy the land, the finance company will make a plan, invite the project construction company to build it, entrust a professional seller to sell the house, and then find a management company or owner to manage it. Its mission is over.

Secondly, the property management company will also provide its own services? Socializing? Generally, it is only responsible for the overall management of the whole community, and the specific business is undertaken by professional service companies. After receiving the quotation, the property management company will refine the management content and then outsource it to professional units such as cleaning, security and equipment maintenance. For example, the greening of the community is undertaken by a professional greening company, the security is undertaken by a professional security guard, and the maintenance is entrusted to a professional maintenance company according to the maintenance contract. Generally, the bidding company makes its own scheme for external bidding, mainly depending on the other party's price and service commitment, and finally the owner selects it.

In terms of specific management, American properties usually adopt closed management, and managers are fully responsible for public security, fire prevention, cleaning and water and electricity supply in the building. In order to ensure safety, property management companies install closed-circuit television monitoring systems in parking lots, garages, lobbies, elevators and other places with large traffic, and install electric control gates at entrances and exits. There are also visual intercom devices and alarm devices in the building, which are convenient for the owner to contact the security guard. There are also 24-hour patrols in the building to ensure absolute safety in the building.

The property management company is also very considerate in serving the owners. Managers fully consider the owner's needs in food, clothing, housing and transportation, such as providing services such as vehicle storage, greening and maintenance, washing and ironing, caring for children, taking care of patients, ordering newspapers and periodicals, informing the weather forecast, stock market and so on. , so as to meet the real and potential service needs of the owners as much as possible and make everyone feel comfortable and convenient.

Property companies regularly organize owners to have picnics and dinners to create a harmonious atmosphere among owners. In short, in practice, one of the biggest characteristics of American property management is people-oriented and everything serves the owners.

Long-term and effective practice has made the level of property management in the United States rank among the advanced levels in the world. At present, there are a large number of professionals proficient in property management in the United States, and the professional manager system is implemented. Property management professional managers have become a new social class in the United States. Property management manager is a respected profession, with an annual salary of over $6,543,800, which is higher than that of ordinary university professors.

Japan: Property management companies are capable and smart.

In a residential building in Japan, there are often dozens to hundreds of households who are owners, and the property management company is hired by the residents' management Committee. Generally speaking, in Japan, the household management committee in a building consists of 3 to 7 people, and each committee has a term of two years. The Committee is responsible for understanding the opinions of the owners, supervising and inspecting the work of the property management company, and formulating special personnel to manage the accounts. The Committee is composed of the owners themselves and is not controlled by any external force. Japanese property management companies are fiercely competitive, and all companies try their best to improve the service quality and reduce the service price. In order to improve efficiency and save costs, the company usually only sends one or two people to manage the cleaning, safety and functional equipment inspection of the front door, lobby, corridor, elevator and other functional parts of a 10-20 floor residential building. There is no security guard on duty in the building, because public security is a matter for the police. Property personnel are not allowed to enter the door of any household at will, nor are they allowed to pry into the family life and privacy of the household. Once the residents' water, electricity, gas, etc. If it is broken, residents can call the relevant company directly, and the maintenance personnel will arrive for maintenance soon.

Although the property services in Japan satisfy most owners, there are indeed a few property companies that only charge property management fees and hardly deliver many services. For such a property management company, the simplest way for the owner is to refuse to pay the property management fee. For tenants who refuse to pay management fees, property management companies dare not take any countermeasures such as water and electricity cuts, because water and electricity are not managed by property management companies. In a word, in Japan, consumers are the gods of operators, which has become a universal norm that everyone knows.

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2. Understand the local culture and local way of thinking, do as the Romans do, and actively adapt to the environment. You can taste American life by visiting American families, watching local life movies, listening to VOA news materials and summarizing real experiences and feelings.

3. Expand the circle of friends, take the initiative to contact American society and make friends, instead of just chatting up China students. First of all, it is a dormitory roommate. Take the initiative to show their friendliness and enthusiasm, chat together, study pressure, and life troubles disappear immediately. Secondly, meet new friends, especially local friends, through international student centers, interest groups or participating in sports and entertainment activities. Unconsciously, you find yourself gradually integrated into the local society.

4. Part-time and self-help tours. Part-time jobs such as fast food restaurants, video stores or clothing stores are also important ways to feel the local culture. At the end of the semester, you can even take a self-help tour with a few friends and feel the local multiculturalism along the way, which is definitely fruitful.

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