How should e-commerce sellers improve customer satisfaction?

1. Listen to customers. Not only when investigating or receiving complaints, but all the time-all the daily contact with customers.

2. Be responsible for the facts reflected by customers and take actions. When the customer's statement is in doubt, treat it as a deterioration of customer relationship-because you lack good communication with customers!

3. Pay attention to and put resources on those projects that have an impact on customers, so as to provide simpler, faster and more valuable services. We should find out the deep-seated reasons, not the superficial phenomena.

4. Measure the effectiveness of different projects with the same set of indicators. These indicators must be from the customer's point of view. If there are a lot of questions about customer statements within a period of time, it means that communication between you has improved (customer satisfaction has also improved).

5. Coordinating business assistance between departments can help related employees to deal with customer relations, and it requires systematic and immediate cooperation, not exchange.

6. Track what happened-find out your role in customer work. This needs to be adjusted according to the judgment of the trend, rather than recording the feedback of a satisfaction survey. Similarly, the whole process also needs cross-departmental coordination.

7. Go back to the first point and start over. Ensuring that customers are listened to and put into practice is a process driven by passion and perseverance.