How to be a real estate consultant? 0? three

First of all, you should have an optimistic attitude, be passionate about your work, maintain a good image and temperament, and be attractive to customers; Furthermore, real estate professional knowledge should be solid, but also understand the knowledge of decoration, finance, law and so on; It is very important to be good at communication, be able to use certain marketing skills and improvise. In the process of work, we should fully reflect the service of work, receive customers warmly and patiently, let customers feel that we are his financial advisers and intimate friends, and let ourselves and the company's image be recognized by customers. Words and deeds shall not harm the interests of the company, and shall be implemented in daily work.

We should do a good job in the following aspects:

1. Create image and cultivate temperament. Try to make your image and temperament exude charm and form good manners and habits. ?

2. Reasonable arrangement of time Property consultant is a service post with long working hours and hard work. It is necessary to allocate study and rest time reasonably and pay attention to the combination of work and rest. Keep a good mental outlook at work, improve efficiency, and learn product knowledge and related knowledge in time. ?

3. Be fully prepared.

(1) data preparation. Including the information you want to use and the information you need to provide to customers. ?

(2) Tool preparation. Pen, paper, notepad and calculator (3) psychological preparation. Maintain a positive and optimistic attitude, have confidence in the property you sell, always be friendly to customers, and treat the success or failure of negotiations with a calm attitude. ?

4. Receive customers correctly?

(1) Pick up the phone within three times of receiving the phone and say hello: "Hello, I am the property consultant of ..." . Intimate tone, fresh words, only short dialogue, encourage customers to come to the scene to discuss. Write down the contact information after the phone call and make an appointment when appropriate. ?

(2) On-site reception? A. Greet customers politely and ask about their basic needs. ? B introduce products, answer customers' questions in a targeted manner, put forward reference opinions and guide customers to buy. C. negotiate deeply, pay attention to capturing information, understand customer needs and psychology, and strive for a deal. Seize the opportunity to encourage customers to sign contracts. E. do a good job in signing contracts. Explain the terms of the contract carefully and choose the appropriate payment method. See the guests off. Even if the customer doesn't sign the contract, send it out in a friendly way. ? G record customer information after sale, contact customers in time, assist customers to handle relevant formalities, and maintain good friendship with customers. ?

5. Play the team spirit, cooperate with each other among colleagues, help each other to make progress, and avoid bad competition. 6. No matter whether the transaction is completed or not, we should make reception records, analyze the reasons for success or failure, and seize potential customers. ?

7. Summarize regularly, sum up experiences and lessons every week and every month, calmly examine your own advantages and disadvantages, and learn from the beneficial experiences of your peers with an open mind.

Extended answer

1) You must know the name, geographical location, grade positioning, price level, sales situation, etc. You can analyze their advantages and disadvantages and their impact on the real estate you represent. ?

2) You must be proficient in all the characteristics of the real estate you represent. For example, her taste, culture, planning, landscape, design, style, structure, apartment type, area, function, orientation, convenience, price, public facilities, equipment, community management, community culture and so on. These are the basis of sales, but also the treasures that property consultants must be able to count. ?

3) You must master some related real estate knowledge and its proper terms. For example, how to measure the area of the house, the height of the house, the calculation of the construction area, the lowest part of the attic, the service life of the land, the floor area ratio, seven connections and one leveling, and the composition of the house price. ?

4) You must know something about home improvement. Even cultivate their own hobbies such as aesthetics, humanities and history. These are very helpful to your aesthetic feeling, and also help to make up for the lack of apartment type when introducing houses to customers. ?

5) You must know all relevant matters (such as mortgage, installment payment, etc. ) finally, the contract you want to sign with the customer. This is the last and most crucial step. Be sure to grasp it well and don't give up all your previous efforts.

6) Must have good manners and sales skills. With the same knowledge, your quality and sales level directly determine your performance. Because of the impermanence of sales, opportunities do not always exist. Only with solid professional knowledge and sensitive observation and response, can a property consultant grasp every possible customer, sell a good house in a down-to-earth manner, create benefits for the company and enrich you.

reference data

Baidu encyclopedia-real estate consultant