What is the five-level service standard of the property?

After we buy a residential house, we need to pay a certain property fee, and the corresponding property will provide specific services. So what is the five-level service standard of the property and what is the work content of the property? Do you know that?/You know what? Now let's have a look.

1. What is the five-level service standard of the property?

1. The public parts and facilities of the property need to be carefully inspected, and there are complete acceptance procedures; 2. The working hours of the property reception desk should be above 10 hour, and a full-time service hotline should be set up; 3. The property needs to give an answer within 1 day and handle the complaints of the owners of the community; 4. The owner of the residential area applies for maintenance, and the property needs to arrive at the site within 15 minutes, and it will be handled within 1 day.

Second, what are the work contents of the property?

1, daily management service

1 The property management service office shall be equipped with office facilities such as reception desk, telephone, computer and printer.

Property managers and technicians need qualification certificates and post certificates, and always pay attention to gfd.

3 Property service personnel need to work about 12 hours, and the duty room is manned all day.

2. Daily maintenance

If 1 needs urgent repair, the property needs to be in place within 2 hours and repaired within 8 hours. Special circumstances need to be explained.

Check the doors and windows in the building every month to see if the glass and doors and windows are in good condition and in normal use.

The roof needs to be inspected twice a year. If there is a problem, it needs to be repaired in time to avoid problems.

3, daily hygiene and cleaning

1 corridors and roads in residential areas need to be cleaned every day, and public facilities need to be cleaned 1 month 1 day.

The public toilets in the community need to be cleaned twice a day, and the lamps should be cleaned once a month.

3. Identification in the cell. Publicity cards need to be polished once every two days, and sculptures need to be polished once every two weeks.