How to improve the service consciousness of hotel front desk?

How does the hotel leave a good impression on its guests? To leave a good impression on the guests, the service consciousness of hotel staff is particularly important. Hotel staff contact with guests. If the service etiquette is done well, the guests will feel and have a good impression on the hotel! So how to plan the hotel service consciousness? The following is a summary of Aihang's experience.

First, the elements of enthusiastic service

To achieve eye-to-eye, body-to-body, mouth-to-mouth, and heart. At work, both customers and owners hope that our property can achieve the first four points. Enthusiastic service can reduce complaints at work, narrow the distance with the owner and make the work have a good start.

Second, principles.

Whether at work or as a person, we all need principles, including the principle of smiling, the principle of right and wrong, the principle of opportunity and the principle of transposition.

Third, the concept of absolute liability.

At work, we must be clear about our position, our position, our company and our team.

Fourth, a positive attitude

If our attitude is negative, then opportunities will slip away at will, and we will not be able to give full play to our potential abilities. What's more, we can't enjoy life well. On the contrary, if you have a positive attitude.

1, I can stimulate my enthusiasm in my work. 2. I can improve my creativity. 3. I always feel lucky and everything goes well!

Verbs (short for verb) regulate themselves.

Adjust your mentality. Eliminate destructive criticism; Be responsible for yourself and keep your promise; And know how to verify yourself.

Sixth, be a man in advance.

Be a person who dares to take responsibility, has team spirit, is good at learning, has centripetal force and understands the needs of the organization and others.

Seven, service mentality

1 means helping others, that is, helping yourself first and benefiting others. 2. Just pay more attention to people's strengths and weaknesses. 3. It means more communication and less friction, more tolerance and less concern, more reflection and less complaints.

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