Summary of customer service practice

Summary paper on customer service practice (6 general articles)

In a blink of an eye, the meaningful internship life has ended. Looking back on the past internship experience, we have gained a lot. Let's sum up and write an internship summary. Don't think that the internship summary can be handled casually. The following is the summary mode of gy customer service practice (6 general articles) I compiled for you, hoping to help you.

Summary of customer service internship 1 For me who is about to graduate, internship is imperative. My major is marketing, which is my interest. I am a standard computer controller, and it is difficult to live without the computer, so the internship I chose did not leave the computer, that is, the customer service work of Taobao.

Many people think that Taobao customer service only answers your questions and has nothing to do with sales. In fact, this is a wrong understanding. According to my internship during 1 1, the job of Taobao customer service is not only to answer customers' inquiries, but also to check sales records and place orders. It can be said that it is a complete sales model integrating sales and service.

One day in 20xx 165438+ 10, when I first arrived at the internship site to prepare for the internship, I found that my understanding of this business was really limited to the surface. With the help of my tutor, I started my Taobao customer service internship. She taught me to apply for a Taobao account first, and then send me all the links backstage. Then teach me how to use the background, how to query information and so on. After I got familiar with these things, I was introduced to every product we need to sell, including texture, type, color of each model and so on. Sometimes I make mistakes, but she patiently guides me, so I gradually get familiar with it. After I was familiar with these businesses, I began to contact the sales business. I still have some ideas about sales, but ideas don't mean I can really do it. This Taobao customer service internship found that there is still a big gap between ideas and reality.

To practice Taobao customer service, you should also know how to sell. First, you should know how to promote your own stores and products. Only by letting more customers know about our store and the goods sold in our store will someone buy it and increase the number of views and sales. Therefore, as Taobao customer service, it is far from enough to just answer questions for customers. This contains a lot of sales skills, which need Taobao customer service to think and learn. The store where I practiced has always been on the right track, so there are many inquiries every day, including accommodating customers and particularly depressed customers, but our attitude towards customers must be the same. Therefore, in the face of difficult customers, we should also introduce and sell products to them with our patience and sales skills.

Through the 20xx 165438+ 10 Taobao customer service internship, I really understand the work content of Taobao customer service, realize that the work of Taobao customer service is not that simple, and also enrich my social experience and learn the skills of communicating with people. This is an unforgettable internship experience.

Customer service internship summary 2 "Hello, what can I do for you?" , "Thanks for calling, goodbye!" . These two sentences have been with me for a month and a half. Worked as a hotline operator in Shidong Power Supply Company for one and a half months. During this period, through the words and deeds of the masters, I passed on my accumulated life wealth and practical experience without reservation, which played a good role of "passing, helping and bringing", which benefited me a lot and made great progress and improvement in my ideological understanding and work ability, laying a solid foundation for my future study.

As a novice, I have to pay more energy and time to study than others in order to keep up with everyone's pace. When I first got on the platform, I was familiar with the operation and processing flow of the voice platform with my hard-working attitude, and I also had a deeper understanding of the whole operation flow of the equipment, which made me more handy in my work.

However, as a public service window and an ordinary operator, the platform not only needs to know some simple technical and professional knowledge, but also needs to communicate with customers and answer their inquiries and questions. So what I need more is to master comprehensive business knowledge and good service communication skills. In my usual work, I learn all kinds of new business and knowledge newly released, fully understand its spirit and keep it in mind; For some basic business knowledge, I often look it up, so that I can review the old and learn new things, and practice makes perfect. If business knowledge is the raw material for cooking, then good service and communication skills are superb chefs. Only superb cooking can show good quality and taste of raw materials, and so can service. If you don't have good language skills and communication skills, then no matter how much you know and how comprehensive you are, you can only cook jiaozi in the teapot-you can't pour it into your stomach. So I often learn relevant service and communication skills online and apply them to service work.

In the first few minutes of talking with the caller, I listened attentively to the caller's information, maintained a polite attitude and improved the quality of my work. In case of feedback, listen to all the requirements of the caller, accurately understand the meaning of the caller, grasp the center of the problem, try to avoid talking about unimportant things, and make relevant records, so as to facilitate contact with users in the future and escort the normal working state. We should also pay a return visit afterwards. When users are dissatisfied, we should tell them seriously, try our best to solve problems for users and worry about customers.

In the continuous study, I found that my life has become rich and wonderful. Originally silent, I have also become talkative, and I have been forgotten before, and I have also been recognized by everyone. However, due to personality defects, I missed many opportunities. So in the new day, I will make persistent efforts and do better.

How time flies! In an instant, I have been busy in the customer service center for a month and a half. Looking back on the past, looking forward to the future, looking back on the bits and pieces of this time, there is nothing better for me.

Customer service practice summary 3 Since I started to be a customer service clerk in the third quarter, I have been working very hard. Here, I will summarize my work in this quarter as follows:

I. Job responsibilities:

1, do a good job in answering the phone and receiving visitors from the customer service department.

2. Assist other departments to do some civilian work, as follows:

(1) Salary callback and training callback;

(2) Filing, transmission, return and storage of documents;

(3) Collect monthly meeting data, summarize and tabulate;

Second, the problems encountered:

In the past three months' work, I don't know many actual work processes of the company. Customer service department: I don't know much about the company's business and products, and I don't know much about the information of each district. If you ask about the address information of nearby branches, you can't answer them. Because the data of monthly meetings are obtained from many people in various branches, besides the untimely uploading of data, there will also be personnel errors and changes, which will lead to frequent data changes and seriously affect work efficiency; The company's OA system is still in the stage of learning and exploration, and its understanding is not deep enough. ,

Third, how to improve:

Understand the company's related workflow, and ask the experienced leaders and colleagues for advice in time if you don't understand the problems, so as to learn from them. Give yourself more opportunities to exercise, accumulate new experience in your work, and let yourself grow rapidly in your future work. I also hope that the relevant personnel of each division can upload the data needed for the monthly meeting in time and accurately, and complete the work assigned by the superior efficiently!

Four. Goal:

The focus of the next quarter is to be familiar with the company's relevant information and processes, mainly from ERP and online access to resource information to understand and learn. Finish all the work independently. The other is to cultivate competition consciousness and innovative ideas: competition consciousness is the driving force to promote individuals to study hard and consciously improve their professional quality, and it is the driving force to break the outlook on life of being content with the status quo, resigned to fate and relying on others. We should always maintain a positive and enthusiastic attitude, and "diligence can make up for mistakes" is the compensation between personality and ability; "Practice makes perfect" means to improve one's ability through activities.

Please criticize and correct me in your future work. I will do a good job every day with my own practical actions in my future work and strive to grow into a useful talent in the company.

Summary of customer service practice 4. Step into Tianyuan Gate with a sincere and excited heart. After a week's internship, I have some feelings about Tianyuan more or less. Manager Zheng is very handsome, Secretary Zhang is lovely and kind, colleagues are warm and sincere, and the dishes cooked by the aunt in the kitchen are delicious. This has undoubtedly created a pleasant working environment for all of us.

In addition, the biggest feeling about work is that "attitude is everything". After three days of customer service, my main job is to call potential customers, convey information and communicate. I feel very tired to make more than 100 calls every day. But as long as you learn to adjust yourself and treat customer service with positive thinking, customer service is also a very happy thing, and you can learn a lot from it.

On the first day, driven by curiosity and freshness, I made a phone call all day, not tired at all, but also with a sense of accomplishment. Because I learned a lot of telephone skills and practiced communicating with people; It also records the number of many potential customers. So the first day ended easily and happily.

I felt much better the next day, because there was nothing exciting and exciting on the first day, and there was nothing new to learn, so I was slow and depressed from the beginning. But when I felt that I couldn't be so decadent, I thought of a small way to treat every phone call as a telephone interview. This made the telephone call very efficient, and actually recorded 14 potential customers, 5 more than the previous day; And exercise yourself. Perhaps this is the attitude that determines everything and the role of positive thinking.

On the third day, it was a dull day. On this day, I can face the day's work with a normal and correct attitude and method.

Generally speaking, the first week of internship was very rewarding, and I will make persistent efforts.

Summary of customer service internship 5 I have been in college for almost two years, and actually had two internships. The first time I was in Suning, this time I did the same kind-customer service. My understanding is unconditional service for customers who call. You must treat customers with awe. In the process of conversation, be polite, patient and kind. This is almost necessary. In fact, after these two internships, I found that I was not suitable to sit at my desk. Although I am keen on talking, I think communication is the best way of communication and a bridge. We are closer, but I don't seem to like the sound of conversation. I like face to face, which seems to satisfy me better.

Customer service is a kind of listening communication, which judges and guesses the expression change of the other party according to the speed and tone of the other party. I think this kind of work is more suitable for shy people and seems to give full play to their advantages. Generally speaking, people who are not shy are generally a little careless. In fact, when doing customer service, his mood is not so restrained, and his tone is prone to great fluctuations. I think I belong to the latter. In fact, in this society full of various communication methods, coupled with the continuous development of the online world, people can do anything they can online without going out, so there are many problems that follow, so how to solve these contradictions?

In this way, the customer service team continues to grow, and this industry has actually solved many employment problems. I think we sometimes think this profession is too simple. It is really difficult to be a qualified customer service. A qualified customer service must know too much. Both inside and outside the enterprise are closely related to the enterprise. Relevant business knowledge, of course, the language used to answer questions should be quite harsh. At least clear spoken English, professional language standard, friendly answer and good language organization ability. I think this is a ...

During my internship, I think the biggest gain at this moment is not the feeling that the position brings me. In fact, the atmosphere of the company is my biggest gain, especially at the headquarters. In fact, although work is a way of making a living, I think it is a way of life. As long as you are happy at work, you will have a strong interest in life. The fun of work will add a lot of fun to your life.

This kind of internship opportunity is really good, but in the future internship, I still hope to be exposed to different fields. I think our life should have different identity changes, contact people in different fields, understand different knowledge and integrate them. This kind of life should be interesting. Of course, if there is an opportunity in the future, I would like to work, but in a different position.

Customer Service Practice Summary 6 Time flies, I have been in Hejian Liang Heng Property dongcheng international for nearly two months. The coincidence of fate and opportunity made me join the property service industry, and the new industry gave me new passion and new team. Through this internship, I have a deeper understanding of the post of property customer service. At the same time, I also learned a lot of service knowledge in this internship. My knowledge of property is also of great help to my future work. I also have some shortcomings reflected in my internship, which need to be improved in the future.

When I first came to the company, I was also worried about whether the internship could be done well. After all, I have never done this job before. During my internship, I also tried to learn from my colleagues, knowing how to deal with the owners, how to solve the problems encountered, and what kind of processes to take to operate some things. In the work of property customer service, my communication with the owner was still a little stumbling at first, and the efficiency of dealing with problems was not too high, and I was even scolded by the owner, but these didn't discourage me. Through these, I realized my own problems, continued to work hard and accumulated work experience. At the same time, I keep trying, my service becomes better, and I can handle the feedback from the owners.

I also feel that a lot of work needs experience to be done well, and I cherish this position more. At the same time, it also made me understand that my own shortcomings, although there are, can actually be changed, as long as I do things seriously, think more, optimize what I have done and constantly improve. I will continue to do a good job in customer service and serve the owners in the future, and I will do better in the future.

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