Guangzhou plans to establish a property management Committee system Xi Huiying.

Original title: Guangzhou Property Management Regulations (Draft) will be submitted to the Municipal People's Congress for deliberation in the near future.

□ This edition of the article Information Times reporter Xi Huiying correspondent Li Zhijie

Buying a suite and having a home is a beautiful thing, but access, parking, sanitation and even public welfare may all lead to "collision" between the owner and the property. In view of many practical problems in property management, "there is something to discuss"-Guangzhou CPPCC People's Livelihood Practical Consultation Platform recently held a consultation, and CPPCC members from Guangzhou, Hong Kong and Macao brainstormed to jointly solve the property management problems.

The reporter learned that the "Guangzhou Property Management Regulations (Draft)" will be reviewed by the Municipal People's Congress for the first time in February this year. In order to solve the problem of "difficult establishment, difficult decision-making and difficult change" of the industry Committee that has long plagued residential quarters, the "Regulations (Draft)" intends to create a property management Committee system. In view of the opaque income of residential areas, detailed regulations will be made on the management, disclosure and audit of property project income.

Question 1:

It is difficult to establish the industry Committee, and the owners are not active in voting.

According to statistics, there are 3,260 professional residential property service management projects in Guangzhou, among which 976 owners' organizations have been established in residential areas in the city, accounting for nearly 30%. The establishment of an industry committee shall be elected by the owners who account for more than half of the total number of households and the total area. However, when many communities set up industry committees, they generally face problems such as low enthusiasm of owners and small number of voters, which makes it difficult to set up industry committees.

Liu Xing, a member of CPPCC, suggested that the neighborhood offices and neighborhood committees where the community is located should be responsible for guiding and supervising the establishment of the industry committee, strictly examining the qualifications of the candidates for the owners' committee, avoiding the infiltration of interest groups or their agents, and ensuring that the elected industry committee members can represent the interests of the majority of owners.

Li Yu, member of the Standing Committee of Chinese People's Political Consultative Conference, director of the Hong Kong, Macao and Taiwan Overseas Chinese Committee, suggested that we should give play to the leading role of Party building, implement party member's requirements of reporting to the community, guide and encourage community party member to participate in the construction of community industry committees, set up a certain proportion of party member among the members of the industry committees, give play to party member's vanguard and exemplary role, and promote grassroots governance.

Solution: legislation should be made to improve the establishment and operation norms of industry committees.

According to the introduction of the Guangzhou Municipal Bureau of Justice, the formulation of the Regulations on Property Management in Guangzhou is a key legislative project this year, and the Municipal People's Congress will conduct its first deliberation on June 5438+February this year. One of the key problems to be solved in legislation is to improve the establishment and operation norms of industry committees. Among them, in order to ensure the fairness of the candidates for members of the industry Committee, the "Regulations (Draft)" regulates both entities and procedures.

First of all, the qualifications of Committee candidates are clear in entity, including strong sense of responsibility, strong credibility and strong organizational ability, and there are no illegal acts such as default of property management fees and illegal decoration. Secondly, in terms of procedure, the list of candidates for members of the industry Committee should undergo qualification examination before it is produced, and it should be publicized to all owners after it is produced. If there is any objection during the publicity period, the township government will intervene.

In order to curb the occurrence of forged votes and voting fraud when the owners of residential quarters vote, the Rules of Electronic Voting for Owners' Decision, promulgated by the Guangzhou Housing and Urban-Rural Development Department, clearly stipulates that residential quarters that have established an electronic voting database must vote on public affairs by electronic voting. According to the data of Guangzhou Housing and Construction Bureau, the data of 1679 residential quarters have been put into storage, and 87 communities have used electronic voting (the voting rate is over 70%). The next step will be to speed up the establishment of residential community database.

Question 2:

There is confusion and inaction in the industry Committee.

The owners had to remove the industry committee finally elected by the owners. At the end of August this year, such a thing happened in a community in Guangzhou. The owner thinks that the existence of merchants occupies the original clubhouse in the community and encroaches on the public space of the owner. Mr. Ni, the owner's representative, also said that the overall management of the community has been getting worse and worse since the industry Committee took office in recent years.

Why is this happening? It has been suggested that it is difficult for community owners to reach an agreement. Moreover, most members of the industry Committee are part-time, and their enthusiasm for work is difficult to last. Most members of the industry committee are not familiar with the business knowledge and operation process of property management, and the exercise of their functions and powers is not standardized, which easily leads to bad feelings with the owners.

Tao Tianquan, member of CPPCC Macao Region, suggested strengthening the publicity and popularization of laws and raising social awareness. Liu Xing, a member of CPPCC, suggested that a "property management committee" could be established under the leadership of the street party working committee or the community party committee according to the principle of territorial management.

Solution: Establish a property management committee system.

According to the introduction of the Municipal Housing and Construction Bureau, the next step will be to increase the content of property management policies and regulations in the official account of "Guangzhou Property Management" WeChat to raise public awareness of property management laws and regulations. The "Regulations (Draft)" also stipulates that streets can adopt the way of government purchasing services and hire professional institutions and personnel to train community owners and members of industry committees.

The "establishment of a property management committee" mentioned by members is also reflected in the Regulations (Draft). The organization is led by the township government, with the extensive participation of neighborhood committees, police stations, construction units, property service enterprises and owners' representatives. It is mainly responsible for preparing for the establishment of the owners' meeting, the change of the industry Committee and organizing the owners to vote under specific circumstances, and solving the three major problems of "difficult establishment, difficult decision-making and difficult change" of the owners' organization from the institutional mechanism.

Question 3:

Property service quality is "a long story"?

How to measure the service quality provided by a property enterprise? In real life, owners require property management companies to provide quality services, but many residential property management companies can only provide general cleaning, security, equipment maintenance and other services. There are also some property management companies with poor management, low work efficiency, poor service quality, unclear and unreasonable distribution of public interests, and great opinions from owners, resulting in many contradictions.

Lu, a member of Chinese People's Political Consultative Conference, suggested that the government should establish a credit rating for real estate companies. For well-managed property companies, the credit rating should be improved, and for poorly managed property companies, the rating should be lowered or even the business qualification should be cancelled.

A thousand owners have a thousand comments. What kind of evaluation mechanism is reasonable? Xu Meiyun, a member of CPPCC Hong Kong Committee, said that property companies in Hong Kong would hire third-party companies as mysterious guests to rate the properties they managed. Government departments, non-governmental organizations, commercial organizations, etc. Every year, we will evaluate and reward the contents of property services, such as citizens, professional institutions and government departments. Will score, so that property management can enhance the competitiveness of the industry.

Solution: Credit files of property service enterprises have been established.

The reporter learned that the Guangzhou Housing and Urban-Rural Development Bureau issued the Interim Measures for Credit Management of Property Service Enterprises in Guangzhou and the supporting document "Classification Table of Credit Information of Property Service Enterprises in Guangzhou" on 20 18. Through the information sharing platform of governments at all levels and functional departments, we collect information on 8 kinds of trustworthy behaviors and 82 kinds of untrustworthy behaviors of enterprises, establish credit files of property service enterprises, implement joint punishment for dishonesty and joint incentive measures for trustworthiness, further standardize the market behavior of enterprises and improve the self-discipline level of the industry.

Regarding third-party evaluation, the Bureau said that in the legislation of Guangzhou Property Management Regulations, owners, construction units and property service enterprises are encouraged to entrust third-party evaluation agencies to evaluate other matters related to property management, such as undertaking inspection, service standards and service charges, so as to create a fair, just and open market environment.

Question 4:

Community public income is opaque.

Who should the parking lot revenue, elevator and stairwell advertising revenue belong to? Many owners don't know. In fact, there are many communities in Guangzhou where the ownership of the pool income has not been implemented, and it is not uncommon for all the properties owned by the owners and the pool income to be misappropriated and occupied.

The property law stipulates that the above belongs to the owner, but how to register in real life?

According to the Guangzhou Municipal Bureau of Planning and Natural Resources, some facilities owned by the owners are divided into two types: those included in the shared area and those not included in the shared area. For facilities that are not included in the shared area, the development enterprise shall apply for registration of all facilities belonging to the owner in the building division as the owner when handling the initial registration. Only register, not issue certificates.

Solution: by setting up a separate account, we will promote the full coverage of public income of property projects.

The Municipal Housing and Construction Bureau emphasized that the national, provincial and municipal laws and regulations on property management stipulate that the public income of the property belongs to all owners. However, due to the increase of operating costs, especially the cost of human resources, many property service enterprises in Guangzhou are facing operational difficulties. In order to make up for the shortage of expenses, some enterprises use public income to make up the difference.

In order to solve this problem, the Bureau will work with the housing and construction departments of all districts to set up separate accounts for public * * * income of property projects, and urge property service enterprises to set up special accounts for public * * * income of residential properties by issuing supervision notices to property enterprises, interviewing them and recording violations and penalties in enterprise credit files, and make them public to all owners on a regular basis, focusing on solving the problem of property enterprises encroaching on public * * * income of residential properties and protecting the legitimate rights and interests of owners.

When formulating the Regulations of Guangzhou Municipality on Property Management, we should straighten out the collection mechanism of property service fees and make detailed provisions on the management, disclosure and audit of public income of property projects. In the next step, we will continue to promote the full coverage of the public income of property projects, increase inspection efforts, and ensure the implementation of the work.