How do property customer service personnel communicate with owners and customers at work? What is communication?

Hehe, what is communication? Speech is communication, and service is communication. Putting up posters is also communication. Communication between people is communication. As a customer, serving the owner well is also a kind of communication, understanding the owner's needs in time and helping them solve problems. Do the necessary publicity, what safety publicity, health publicity, health publicity is a kind of communication. Set up a suggestion box and organize the owners to engage in some activities. This is communication. All kinds of activities are aimed at getting closer to the owners.